IT Support Technician – Halifax HX2 - up to £26k per year (DOE) – Full Time hours 40 per week > Apply Today!
 
Centric Talent are currently recruiting for a talented and experienced IT support Technician for one of our manufacturing clients based in Halifax.


 
Our client is one of the UK’s leading manufacturers and distributors of bathroom products.

The business has manufacturing operations in the UK (Halifax), China (Shanghai) and the UAE (Fujairah/Dubai) employing over 600 people across 6 sites with an annual turnover of £80m+.

The majority of sales are into the UK market (dominated by sales to major on-line retailers) with a growing presence in the North American market as the business expands its international operations.

IT support Technician - The Role & Responsibilities
 
Reporting to the IT director the IT Technician will be responsible for providing technical support, troubleshooting, and maintenance of computer systems, hardware, software, and networks.

The role involves ensuring the smooth operation of IT infrastructure and services, assisting end-users with technical issues, and contributing to IT projects.
Your role will include but is not limited to:
 
Technical Support:

• Provide first-line support for all IT-related issues.
• Diagnose and resolve hardware and software problems.
• Assist with network troubleshooting and support.

• Offer technical assistance and training to end-users.
• Respond to user inquiries and provide timely solutions.
• Install, configure, and maintain computer systems and software.

• Perform regular system updates and maintenance tasks.
• Monitor and maintain computer systems and networks.
• Ensure security and privacy of networks and computer systems.

• Maintain accurate records of issues and resolutions.
• Create and update technical documentation and manuals.
• Document user issues and resolutions in a helpdesk system.

• Set up new hardware, including computers, printers, and other devices.
• Repair or replace faulty hardware components.
• Manage inventory of hardware and software assets.

• Work closely with other IT team members to resolve complex issues.
• Participate in team meetings and contribute to the improvement of IT services.
• Assist in IT projects and initiatives as required.

• Strong troubleshooting and critical thinking skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Knowledge of networking basics (e.g., TCP/IP, DNS, DHCP).
• Proficiency in Microsoft Office Suite and other common software applications.

• Relating qualifications in Information Technology, Computer Science, or a related field preferred.

• Proven experience as an IT Support Technician or similar role.
• Experience with Windows/Mac OS environments.
• Familiarity with remote desktop applications and helpdesk software.

• CompTIA A+
• Microsoft Certified: Modern Desktop Administrator Associate
• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

• This role may require occasional after-hours or weekend work.
• Must be able to lift and transport moderately heavy objects, such as computers and peripherals.
• Must have own transport and able to work on both sides of Halifax & Bolton.