Therapeutic & Wellbeing Service Administrator

Black Country Women's Aid

Let us introduce ourselves…

Black Country Women's Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking.

Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions.

All services are client and needs led.

The team:
Our recently rebranded Counselling and Wellbeing Service is a team consisting of a managerial lead who oversees the whole operations of the service , administration support, counsellors, sessional counsellors, students and placements all providing a range of counselling and therapeutic interventions.

The team is currently being led by the Chief Executive demonstrating a commitment to this work and together the team is ambitious and dynamic working to give the client the best outcome to cope and recover from abuse.

Job Role:

Job Title: Therapeutic & Wellbeing Service Administrator
Positions available: 1 full-time position (37.5 hours)
Location: Sandwell Cedar Centre, West Bromwich
Salary: £22,308 per annum
Closing date: 13 May 2024
All interviews will be held via Microsoft Teams

Is this you?

We are looking for an organised, proactive and empathetic administrator to join our growing Therapeutic and Wellbeing Service.

The Role:

You will be responsible for coordinating referrals as the first point of contact for victims of violence and abuse referred into the service for counselling.

You will also be responsible for dealing with enquiries into the service, keeping the databases and case management system accurate and up to date and supporting with the allocation of clients to counsellors and advocates.

You will be required to maintain good working relationships with all stakeholders, especially the bank of associate counsellors.

If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you.

Click "Apply" to be emailed information about how to complete your application.

Important information for all positions

Black Country Women's Aid is committed to safeguarding and promoting then welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.
All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975.

It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.
Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

The post holder must be female.

Employment checks

As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:
Right to work in the UK
Under Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally.

To avoid discrimination we treat all job applicants equally.

We, therefore, ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK.

A copy of these will be taken.

Once the successful candidate has been appointed the unsuccessful candidate's documents will be destroyed confidentially.

You may be refused an interview if you do not bring the correct documents with you.


Following your interview, two employment references will be sought.

One of these should be your current or most recent employer.

If you have finished full time education and you have no employer reference, we will accept a reference from:

, a professional from your centre of study, for instance a teacher, lecturer or headteacher
, GP or health visitor
, a character reference from a person who knows you
, a civil servant from a government agency
, a bank manager


All positions are subject to DBS checks at the relevant level.

  • Start: ASAP
  • Rate: Up to £22308.00 per annum
  • Location: West Bromwich, England
  • Type: Permanent
  • Industry: Other
  • Recruiter: 2MES
  • Contact: 2M Employment Solutions
  • Tel: 02392 387722
  • Email: to view click here
  • Posted: 2024-04-16 14:47:39 -

  • View all Jobs from 2MES

Share Job