Business Analyst

Business Analyst | Telecoms | Gibraltar | Office based

Business Analyst required for Telecommunications company based in Gibraltar, reporting to the Department Manager and collaborating with Senior Management, as required.

As the Business Analyst you will be a subject matter expert in relation to a specific remit of technology, software, or services, and a generalist across all areas of telecommunications technology, infrastructure, software, or services within the organisation.

What's on offer to you?

  • Exciting Telecoms company with growth plans

  • Lots of new projects

  • Working with the senior management team

What You Will Be Doing

  • Operationally maintain and continuously improve the functions within the business or technical domain

  • Dimension in line with business requirements

  • Apply best practices as defined by standardisation committees, industry bodies, and vendors

  • Track vendors' technology evolutions and lifecycle

  • Participate in the planning, development, design, engineering, architecture, integration, testing, acceptance, optimisation, and implementation activities within the technical domain

  • Contribute to the drafting, collating, and maintaining of a repository of documentation in relation to the specific technical domain

  • Contribute to the definition and execute multi-year roadmaps aligned with the company's technical strategy and business objectives

  • Develop within the specific area of telecommunications technology, infrastructure, software, or services as determined by the Company

  • Business Process Analysis

  • Analysing and optimizing business processes related to telecommunications services such as:

  • Billing (Rate plan configurations, Discounts and promotions, Bill generation, revenue assurance, billing reports and analytics and billing system enhancements)

  • Charging (Online/Offline charging (Ro / Rf interfaces), CDR processing (examples include Voice, SMS, Data, Roaming with associated encoding mechanisms JSON, XML, CSV, ASN.1)

  • Product lifecycle management (Product introduction, Maturity, decline and end of life stages)

  • Provisioning (New service activation, Service upgrades/downgrades, service suspension / termination, etc.)

  • Identifying areas for improvement and recommending solutions

  • Collaborating with stakeholders to define and document business requirements based on ITIL / eTOM models, encompassing concepts such as:

  • Concept to Market (C2M)

  • Lead to cash (L2C)

  • Trouble to resolution (T2R)

What You Will Need to Succeed in This Role

  • 5+ years' experience in a Business Analyst role

  • Be a subject matter expert, in one or more areas of technology, infrastructure, software or services, whilst also being a generalist across the technical function (middle to top of scale).

    An Analyst on the upper part of the scale will possess an expanded skillset and considered a senior specialist

  • Be a generalist across all areas of technology, infrastructure, software and services within the technical function (bottom to middle of scale)

  • ITIL / eTOM models

  • Experience with Agile, Scrum

Keywords: Business Analyst | Gibraltar | Agile | Telecoms

  • Start: ASAP
  • Duration: Permanent
  • Rate: Competitive salary plus benefits
  • Location: Gibraltar
  • Type: Permanent
  • Industry: Telecoms
  • Recruiter: SRGEurope
  • Contact: Robert Ally
  • Tel: 0035020069999
  • Email: to view click here
  • Posted: 2024-04-15 14:46:39 -

  • View all Jobs from SRGEurope

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