General Manager

General Manager - Leading Hard FM Service Provider - Central London - 100K

Are you an experienced senior manager looking for a new challenge?

Are you an Account Director looking for the next step in your career?

Do you have experience managing large flagship contracts?

CBW are currently assisting a market leader in the hard FM market in their search for a General Manager to work on one of their most high profile contracts based in Central London.

In terms of financial value, it is the biggest in their extensive hard FM portfolio and this GM role is critical to the successful day to day operation of the contract. 

The successful candidate will have a proven track record in delivering a high level service delivery and will also have previously held senior positions within the FM industry. 

The main duties of the role are as follows:

  • Provide leadership, and ensure the planned development of the contract to ensure that contractual commitments are met and exceeded.

  • Ensure that opportunities for the strategic development is explored to deliver increased turnover and profitability

  • Ensuring business policies and processes are effectively communicated, and implemented within the contract.

  • Development of the contract for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth

  • Ensure appropriate contract review, audit and control systems to ensure statutory compliance commitments are met.

  • Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.

  • Accountable day-to-day to the relevant stakeholders.

  • Line management responsibility for an operations ans technical team.. 

  • Financial responsibility for the delivery of plan commitments for the contract portfolio.

  • The development and review of teams, appraisal, and the application of effective people management practice.

  • Take a visible lead in developing relationships with the client and to leading the client project team.
The benefits for the role are as follows:
  • £95000 

  • £5100 car allowance

  • Up to 14% Bonus

  • Monday to Friday (40 hour week)

  • 8.00am – 17:00pm

  • Flexible working
Applicants must be able to demonstrate the following:
  • Hard services FM background, ideally with recognised electrical or mechanical qualifications, although not essential.

  • Managerial experience at Account Manager or above within technical and or hard services is essential.

  • Proven experience within the commercial maintenance industry. 

  • Excellent motivational and influencing skills, with high levels of personal integrity.

  • A proven track record in commercial portfolio management

  • Ability to communicate both verbally and in writing with all levels of staff and clients.

  • Ability to manage and prioritise a demanding and varying workload

  • Strong people skills

  • Excellent influencing and negotiation skills.

  • Ability to manage conflict and crisis situations effectively.

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