Customer Service Administrator – Reading – Full Time - 42 Hours per week - £23.869.69 per annum

Are you customer focused?
Do you have experience performing administrative duties?
Do you work well in a team?

If you answered yes to these questions, then keep reading!!

An exciting opportunity has arisen for a Customer Service Administrator to join our Network Rail team at Reading station.

The aim of the role is to provide administrative support to the operations manager and supervisor, resolve customer concerns, and maintain the company standards of quality, cleanliness, and safety.
What you will do:

• Dealing with enquires for pre-booked parking into shared inbox
• Updating spreadsheets
• Issuing season tickets
• Banking monies taken
• Based in the kiosk within the car park, answering any queries customers may have

• Good problem solving skills
• Be friendly and able to work in a team
• You will have good spoken English and customer service skills
• Working knowledge of Microsoft Word and Excel
• Previous experience with administrative duties