Account Manager

Account Manager - FM Service Provider - Commercial Portfolio - London - Up to £85,000

Fantastic opportunity to work for a leading FM Service Provider in London!

CBW are currently recruiting for an Account Manager to oversee all hard services across a small portfolio of commercial buildings located in London.

The successful candidate will come from a technical M&E background and have experience in the day-to-day running of commercial properties (Landlord & Tenant).
This position will involve managing relationships with a number of high-profile managing agents and blue-chip occupiers, ensuring the highest standards of service delivery across each site.

In return, the company is offering a competitive package of up to £85,000, along with ongoing training, development, and genuine career progression opportunities.

Hours of work

Monday to Friday - 08:00am to 17:00pm

Key duties & responsibilities

• Report directly to the Operations Director
• Manage agreed KPI and SLA's.
• Responsible for managing the company's H&S and environmental performance on the contract.
• Plan and implement building shutdowns and complex client project works.
• Responsible for managing the company's quality procedures on site
• Recruitment of any new staff
• Responsible for the development of all staff, which will include annual appraisals.
• Manage staff absenteeism and be responsible for disciplinary issues
• Management of client relationships on a daily basis.
• Management of all reports.
• Manage any additional business opportunities that will deliver client satisfaction and increase contract sales revenue
• Offer technical support to both the client and the engineering team
• Responsible for the permit system.
• Attend client meetings
• Financial understanding/experience (P&L etc)

• Qualified in an engineering discipline (Electrical or Mechanical); C&G, HNC, HND or higher.
• Experience of service delivery across a hard services contract
• Previous experience of managing an FM engineering team.
• A proven track record in commercial building maintenance
• Ability to communicate both verbally and in writing with all levels of staff and clients.
• Ability to manage and prioritise a demanding and varying workload.
• Excellent communication and customer service skills