Sirona Medical Social Work department is currently seeking a SEND Tribunal and Complaints Officer on an agency basis.

About Us
The Sirona Medical Social Work department is a leading provider of social work services within the healthcare sector.

We are dedicated to offering compassionate and high-quality care to Children/Adults and their families.
As part of the Sirona Medical Social Work department, you will have access to locum and permanent opportunities nationwide.


Sirona Medical Social Work department recruit Social Workers, ranging from entry-level positions to Head of Service.

Position Overview
We are currently looking for a SEND Tribunal and Complaints Officer to join our agency at Sirona Medical Social Work department. Lead the case management of SENDIST appeals, ensuring timely and effective responses.

Represent the Local Authority at tribunal hearings, defending the appropriateness of proposed service provisions.

Promote early resolution by attending and advising on resolution meetings with families and professionals.

Act as the main point of contact for families, schools, legal representatives, and other stakeholders involved in appeals or mediation.

Prepare comprehensive case bundles and ensure all documentation is submitted within statutory timescales.

Support and advise witnesses to ensure they are well-prepared for hearings.

Maintain accurate records and provide regular reports to inform service improvements.

Manage the SEND Tribunal inbox and coordinate communications with relevant teams.

Obtain costings from education providers and other services to support the appeals process.

Lead on workforce development by supporting training and reflective practice across the SEND team and wider partnership.

Engage with schools and agencies to promote best practices in assessment and person-centered planning.

Qualifications/Experience 

• Minimum 2 years as a Local Authority representative.
• At least 5 years’ experience working in a legal or tribunal-related environment.
• Senior-level experience in SEND casework.
• Proven ability to build effective relationships with families and professionals.

• Children and Families Act 2014
• SEND Code of Practice (0–25)
• Care Act
• Mental Capacity Act
• Understanding of equal opportunities and safeguarding in education.