Job title:  Airfreight Customer Service Operative

Location: Heathrow Gateway, Hounslow

Contract role - Maternity cover 6-9 months

Salary - £28,704

hours: 40 hours per week - 8.30 - 17.30

About the role

As part of the country level customer service team this role is primarily accountable for providing customers with a consistent and positive experience when dealing with our client.

This individual will act in accordance with strategy, tactical and operational guidance put in place by the AIR product organisation.

The individual will be expected to execute their role in accordance with our clients customer service and operational excellence guiding principles.

Primary responsibilities include the daily delivery of superior customer service, proactive service recovery and constant communication excellence all contributing to the overall customer satisfaction when engaging with our client.
This role focuses on enhancing the customer experience, building new and strengthening existing relationships through consistent and seamless delivery of great customer service, along with pro-active service recovery where required.



The knowledge

Experience and skills required to undertake the level at a fully competent level:

A collaborative, innovative and commercially driven individual with strong stakeholder engagement skills, with demonstrable operational delivery experience already working at a similar level to this role, who can really develop, shape and drive our Commercial offering.



You will have both demonstrable commercial (commercial gateway and pricing environment is essential) and operational experience within Airfreight coupled with strong overseas Air Freight market knowledge.

• Experience within Air Operations
• Experience within Finance and Administration