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Customer Service Team Leader | Insurance| Gibraltar | Competitive Salary + Bonus | Office-based
As the Customer Service Team Leader, you uphold and ensure an excellent standard of customer experience within our client's team.
Leading the customer service team, your primary responsibility is to provide guidance in achieving both departmental and individual objectives.
This includes proficiently managing direct customer inquiries across various lines of business, offering insurance advice, and adhering to underwriting guidelines.
Moreover, the Customer Service Team Leader will take the lead in directing the team's cross-selling endeavours, actively identifying opportunities to recommend supplementary products or services that align with customer needs.
What's on offer to you?
Life & Travel Insurance
International Health Insurance
Summer Hours
Discount on insurance policies
Payment of membership fees for professional institutes (CII)
Generous education incentives and awards for continuous professional growth in the role
What You Will Be Doing
Lead and motivate the customer service team to achieve departmental objectives and individual performance targets
Prepare quotes, issue new policies, and manage renewals within established limits and documented procedures
Ensure accurate and efficient data entry into the system
Perform duties as assigned by senior management or the core team
Chase renewals and oversee payment and debt collection processes
Deliver exceptional customer service to clients and introducers through various channels, including face-to-face interactions, telephone, and email
Liaise effectively with clients, brokers, claims unit, and underwriting department regarding claims or insurance needs
Provide support to the Finance Department by addressing queries related to premium payments and credit control
Proactively follow up with clients and brokers for renewals, maintaining comprehensive records on the underwriting system
Collaborate closely with the underwriting manager to continuously evaluate and enhance current processes and systems
What You Will Need to Succeed in This Role
Ensure the timely issuance of all necessary renewal documentation to clients and brokers
Effectively manage and follow up on direct Personal Lines and broker renewals to ensure prompt receipt of payments or instructions
Meet individual performance objectives set on an annual basis, while also fostering a culture of continuous improvement within the team
Keywords: Customer Service Team Leader | Insurance | Gibraltar | excellent salary | recruitment | Team Lead ....Read more...
Type: Permanent Location: Gibraltar
Start: ASAP
Duration: Permanent
Salary / Rate: Competitive salary plus benefits
Posted: 2024-04-03 14:14:18
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Black Country Women's Aid Let us introduce ourselves… Black Country Women's Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking.
Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions.
All services are client and needs-led. The team:
BCWA Modern Slavery Support Service is a specialist service providing accommodation and community support to victims of modern-day slavery and human trafficking, who have accessed the National Referral Mechanism and are supported under the Home Office national contracting arrangements.
BCWA is the lead provider of services covering the West Midlands areas and some of the bordering local authorities.
The service works in partnership with key agencies to assess risk and provide tailored support plans for service users.
BCWA support, as defined by the national contract, is to ensure that victims of modern slavery receive a safe space to live, support including financial and practical assistance and referrals to partner agencies as necessary. Job Role Job Title: Modern Slavery Safehouse AdvocatePosition type: 1 Full-time position (37.5 hours), based in the West MidlandsSalary: £22,308 - £24,414.77Closing date: 23 April 2024All interviews will be held via Microsoft Teams Is this you?
We are looking for a highly skilled Modern Slavery Safehouse Advocate with excellent communication skills, compassion and understanding of the impact of abuse and exploitation.
We are looking for an innovative candidate who has experience of working with adults, who have experienced trauma and abuse.This is a great opportunity for someone who enjoys problem-solving and developing their leadership skills.
The Role: The successful candidate will provide a high-quality frontline service to both female and male victims of Modern Slavery (international human trafficking) and their children within the West Midlands area.
You will be involved in all aspects of case management including: risk assessment, needs assessment, journey planning, outcomes and case review when supporting clients through their recovery and reflection period.
You will also be involved in all aspects of accommodation, including; health and safety, requesting maintenance support, ensuring fire safety etc. If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. Click "Apply" to be emailed information about how to complete your application.
Important information for all positions
Black Country Women's Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.
All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975.
It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
The post holder must be female.
Employment checks
As a responsible employer we adhere to safer recruitment practices and all our employees are subject to the following recruitment checks:
Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally.
To avoid discrimination we treat all job applicants equally.
We, therefore, ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK.
A copy of these will be taken.
Once the successful candidate has been appointed the unsuccessful candidate's documents will be destroyed confidentially.
You may be refused an interview if you do not bring the correct documents with you.
References
Following your interview, two employment references will be sought.
One of these should be your current or most recent employer.
If you have finished full-time education and you have no employer reference, we will accept a reference from:
, a professional from your centre of study, for instance, a teacher, lecturer or headteacher, GP or health visitor, a character reference from a person who knows you, a civil servant from a government agency, a bank manager
DBS
All positions are subject to DBS checks at the relevant level. ....Read more...
Type: Permanent Location: Sandwell, England
Start: ASAP
Salary / Rate: £22308.00 - £24414.00 per annum
Posted: 2024-03-26 16:18:43
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Black Country Women's Aid Let us introduce ourselves… Black Country Women's Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking.
Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions.
All services are client and needs-led. The team: Our women's justice services support women in the criminal justice system, women who are homeless or at risk of becoming homeless, and women who may struggle with mental health issues or drugs and alcohol.
We offer a range of help including emotional and practical support, including one-to-one risk and needs assessments, trauma-informed program sessions, like skills and finding safe accommodation.
We support women to cope with difficult circumstances and plan a safer future. Job Role Job Title: Women's Specialist Criminal Justice Practitioner Position available: 1 full-time position (37.5 hours), based in Birmingham and across the Black CountrySalary: £24,065 Closing date: 23 April 2024All interviews will be held via Microsoft Teams. Is this you? We are looking for someone who is dynamic, personal, creative and empathetic to deliver therapeutic group work, undertake one-to-one sessions, community asset building and psycho-social interventions that support and enable people to make positive changes to their lifestyle.
Experience of holding an active caseload is important along with knowledge of case management systems.
The Role: We have an exciting opportunity available within our Women's Justice Services.
The role of Women's Specialist Criminal Justice Practitioner falls under the Women's Justice Partnership, consisting of BCWA, Changing Lives, Greensquare Accord and ANAWIM.
This role requires the successful candidate to work within a dynamic team in order to meet the needs of women who present with multiple disadvantages whilst in the criminal justice system.
The successful candidate will support the enforcement of the probation service who are co-located with, whilst also delivering support sessions either on a 1:1 or within a group setting.
The successful candidate will be based between our head office in West Bromwich and our Office in the Jewellery Quarter, however, may be required to travel to other sites across the region in order to support our partner agencies.
Please note, for this role, enhanced police checks will be required. If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. Click "Apply" to be emailed information about how to complete your application. Important information for all positions
Black Country Women's Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.
All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975.
It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
The post holder must be female.
Employment checks
As a responsible employer we adhere to safer recruitment practices and all our employees are subject to the following recruitment checks:
Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally.
To avoid discrimination we treat all job applicants equally.
We, therefore, ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK.
A copy of these will be taken.
Once the successful candidate has been appointed the unsuccessful candidate's documents will be destroyed confidentially.
You may be refused an interview if you do not bring the correct documents with you.
References
Following your interview, two employment references will be sought.
One of these should be your current or most recent employer.
If you have finished full-time education and you have no employer reference, we will accept a reference from:
, a professional from your centre of study, for instance, a teacher, lecturer or headteacher, GP or health visitor, a character reference from a person who knows you, a civil servant from a government agency, a bank manager
DBS
All positions are subject to DBS checks at the relevant level. ....Read more...
Type: Permanent Location: Birmingham, England
Start: ASAP
Salary / Rate: Up to £24065.00 per annum
Posted: 2024-03-26 16:16:19
