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Luton Airport – Team Leader – Full Time - 4 on 4 off 2 days, 2 nights 12 hours shift- £28,674.00 Per AnnumAre you a Leader? Do you have a knack for managing people? Are you a self motivated individual? If you have a passion for excellence, a knack for managing people and a drive to elevate customer experiences, this is your ticket to an exciting journey!Come and join our friendly team based at Luton Airport as one of our next Team Leaders.42 hours per week, 4 on 4 off working shift pattern, 2 days & 2 nights per weekWhat you’ll do Monitor and manage the day-to-day operations of Priority Parking, ensuring that all dockets are filled in correctly and stored with the keys.
Vehicles are retuned and ready in the correct location for customers.Ensure customer vehicles are driven and parked in a safe manner to and from allotted area.Maintain strong communications and consult daily with the Service Delivery Manager (SDM) and Service Delivery Supervisor (SDS),Be the first point of contact for any customer issues or complaints that arise on site.
Carry out first line investigations.To comply with company policy and procedures, health and safety law and other relevant legislationTo support and deputise for the SDS to ensure continuity of the Priority Parking standards and compliance across the operation.To organise, manage, and motivate the team on shift across the APCOA operation.
To ensure all members of staff are following agreed APCOA working practices and operating procedures.To induct and train new members joining the team and carry out ongoing devolvement and training of all team members.
To monitor the performance of staff and ensure delivery of allocated tasks.To always protect the assets and revenues of APCOA Parking UK LtdTo complete shift handover forms between outgoing and incoming crewsAlways adhere to Health & Safety requirements and best practice.To ensure that all incidents are recorded thoroughly and accurately in the appropriate incident reporting tool, with any action follow up actions also being dutifully recorded.To ensure that all staff conform to uniform regulations as instructed by the company. What You’ll Bring
You will have experience of managing a team You will always be smart and professionalYou will have excellent inter-personal skills with the ability to build relationships at all levels.You will be self-motivated, pro-active nature (Including self-development)You will be able to prioritise and multitask.You will have the ability to manage and motivate. Do you think you could be the right person for this role? Is this the next opportunity you are looking for?This is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Luton,England
Start: 03/04/2024
Salary / Rate: £28,674.00
Posted: 2024-04-03 10:42:06
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The RoleEnvironmental Enforcement Officer - Bromley - Full-Time - £14.00 per hour / £30,940 per annum FULL UK DRIVING LICENCE REQUIREDDo you enjoy working outdoors?Do you care about the environment, neighbourhood and helping the public?Do you have a Full Clean UK driving licence? Do you have excellent customer service skills and enjoy being on the go?Could you be our next Environment Enforcement Officer?Environmental Enforcement Officers enforce local laws to protect the area from litter, dog fouling, various other breaches and local bye-law violations.
You will be issuing tickets and notices to those who breach these.So, what can you expect as an EEO? As an overview, the role is to help members of the public by patrolling the streets and upholding environmental conducts. If you like the idea of that, please read on to get a better insight into the role.What will you do?
Monitor and enforce laws within Bromley, make enquiries and pursue action where appropriate.Examine reports of littering, fly tipping and dog fouling and other similar offences.Be able to issue Fixed Penalty Notices for offences where appropriate.Prepare and submit relevant cases for trial and assist legal services in presenting cases to court and attending as a witness when needed.Record witness statements and conduct interviews under caution when required.Validate and verify personal details of offenders.And finally, build good working relations with key investors and other agencies including the Police.What will you bring?
Experience of enforcement work (including security work) preferredKnowledge of green services such as cleansing, and waste collection is desired.Be able adapt and engage with different audiences and work as part of a team.Be able to deal with complaints and resolve complex issues.Enthusiasm and a positive ‘can do’ attitude to work.A full clean driving licence. So, could this role be for you? Environmental Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing environmental orders.
You will be making a real difference to the local area! Many of our current managers started out as Enforcement Officers, so this could be a great place to start your career! At APCOA, we are always thinking of creative ways to reward our employees.
Here is a sample of some of the current benefits on offer: £14.00 per hour42.5 hours per week- working any 5 from 7 days, including weekends and bank holidays - 8.5 hour shifts28 days annual leave includes 8 Bank Holidays Training and PromotionEmployee Discount SchemePension Scheme If you enjoy being on the go and having an important role in the local area, this role could be ideal for you.
APPLY NOW and a recruitment colleague will be in touch soon!We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business. We offer an exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the chance for learning and promotion to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bromley,England
Start: 03/04/2024
Salary / Rate: £30,940 per annum
Posted: 2024-04-03 10:06:02
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PCV Bus Driver – Aberdeen Airport – Full Time – 42 Hours per Week - £27,300.00 Per AnnumAre you an experienced PCV Bus driver?Do you have excellent customer service skills?Are you a friendly and approachable person?Do you have a drive to elevate customer care and experiences?If so, this may be an exciting opportunity for you!Come and join our friendly team at APCOA and become one of our next PCV Bus Drivers at Aberdeen Airport.What You’ll do
Drive the Company’s vehicles in a safe, legal and professional way.
Always display the correct destination on the vehicle’s destination blind Keep up to date with road closures, diversions or special events which may affect bus services.
This is done by reading notices, attending briefings, listening to the on-bus radio.
Always provide a high standard of customer service. Give customers on the bus any information that may help them during their journey. Always behave in a friendly and professional way to customers and colleagues. Recognise and assist with the additional needs of children and vulnerable adults, the elderly, infirm or people with disabilities. Check the condition of the vehicle prior to commencing service Carrying out the safety walk round check.
Ensuring that any defect in the vehicle or equipment is reported as soon as possible to the right person.What You’ll Bring You will have a valid UK Class D PCV Driving License You will have a CPC Qualification You will have excellent customer service skills You will be an experienced PCV Bus Driver
You will be a strong communicator at all levels.If you have a passion for excellence and a drive to elevate customer experiences, this is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Aberdeen,Scotland
Start: 02/04/2024
Salary / Rate: £27,300.00
Posted: 2024-04-02 14:22:02
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The RoleCustomer Service advisor : Location - Wigan - 39 Hours per week Salary: £23,028.27 We are looking for a Customer Services Adviser who will be the face of our business, bringing outstanding customer serviceYou will join a team that takes a real pride in what they do. They take pride in their Customer Service and most of all, you'll join a company that takes pride in its people.
As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting.
You wiII be given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go above and beyond.Shift Pattern : Working 3 days out of 7 - Inclusive of weekends, 1-2 times per month. 3 x 12 hour shifts, have 3 days off and this will repeat. (Will not be 3 set days) Working hours between 8AM - 8PM1x Hour Lunch, 2x 20 minute break.So could you be the ideal candidate? Doyou have a passion for providing outstandingservice,greetingcustomerswithasmile and serving them with pride?Areyou ablet o take initiative andmakechoicesthatare right for thecustomers?Do you have a desire to succeed in your role?Could you bring your spark to our Team? Here's what you need to know before applying:Your key duties will include:You will answer inbound calls from clients, customers and mobile enforcement officers to arrange clamping and de-clamping of vehicles parked incorrectly in Ireland.You will handle inbound email queries from clients and customers.
Advising them how to appeal correctly. We'll ensure you are rewarded for all of your hard work, which is why we offer a good benefits package.This includes but is not limited to:
Full training will be provided Chance to learn multiple skills in different sectors of the parking industry. Full time employment Pension Scheme. Hourly wage. Free town centre parking ....Read more...
Type: Permanent Location: Wigan,England
Start: 28/03/2024
Salary / Rate: £23,028.75
Posted: 2024-03-28 14:30:04
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The RoleCustomer Service advisor : Location - Wigan - 39 Hours per week Salary: £23,028.27 We are looking for a Customer Services Adviser who will be the face of our business, bringing outstanding customer service. You will join a team that takes a real pride in what they do. They take pride in their Customer Service and most of all, you'll join a company that takes pride in its people.
As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting.
You wiII be given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go above and beyond.Shift Pattern : Working 3 days out of 7 - Inclusive of weekends, 1-2 times per month. 3 x 12 hour shifts, have 3 days off and this will repeat. (Will not be 3 set days) Working hours between 8AM - 8PM1x Hour Lunch, 2x 20 minute break.So could you be the ideal candidate? Do you have a passion for providing great customer service? Are you able to take initiative and make choices that are right for the customers?Do you have a desire to succeed in your role?Could you bring your spark to our Team? Here's what you need to know before applying:Your key duties will include:You will answer inbound calls from clients, customers and mobile enforcement officers to arrange clamping and de-clamping of vehicles parked incorrectly in Ireland.You will handle inbound email queries from clients and customers.
Advising them how to appeal correctly. We'll ensure you are rewarded for all of your hard work, which is why we offer a good benefits package.This includes but is not limited to:
Full training will be provided Chance to learn multiple skills in different sectors of the parking industry. Full time employment Pension Scheme. Hourly wage. Free town centre parking ....Read more...
Type: Permanent Location: Wigan,England
Start: 28/03/2024
Salary / Rate: £23,028.27
Posted: 2024-03-28 14:23:08
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Contract Manager – West Midlands- £30-£35k per annum (Dependent on experience)Are you an experienced Contract Manager? Are you commercially focused? Are you good at building client relations?If you answered yes to these questions, then we may have the role you have been looking for.We are looking to recruit a commercially minded Contract Manager. You will lead, support and motivate the team, developing them to manage resources to deliver an effective and efficient business function.
This will achieve the budgeted financial results and deliver a performance that reliably exceeds the service levels and KPI standards agreed with the client.
Customer service is key to the success of this account.
The Contract Manager must ensure that all team members are focused on bringing consistently excellent levels of service.
This includes all stakeholders, particularly members of the public.We are looking for someone that will engage in stakeholder and operations management.
You will be commercially astute, with the ability to provide dynamic and inspirational leadership in a demanding environment.What will you do?
You will oversee budgeting and cost control across contracts.Be responsible for the operational management of contracts.Manage the team, including appraisals, disciplinaries, rotas and any arising conflicts.In charge of ensuring Health & Safety policies are adhered to.You will be in charge of building client relations.Responsible for account Management and business development.What type of skills and experience do you need?
Proven multi-disciplinary experience in operational, contract, commercial and project management You will have 2 years minimum contract management experience in a client facing role.Experienced in setting and managing budgets and KPIs performance.Strong leadership and people management skills; you should be able to coach, motivate and train staff to produce positive results.Excellent communication and interpersonal skills at individual, team and group level.
You will be equally secure and effective in communicating with front line staff, managers, Directors and members of the public.Excellent relationship management skills and able to build, develop and maintain positive working relations with clients, suppliers and internal support services.Able to produce informative and concise reports and make effective oral and written presentations.What is on offer to you?:-Salary £30-£35k per annum (DOE)-33 days holiday (including 8 Bank holidays)-Pension-Training and Development-Employee discount schemeDoes this sound like you? Click "apply" today and one of our team will be in touch soon. ....Read more...
Type: Permanent Location: Dudley,England
Start: 28/03/2024
Salary / Rate: £30k - £35k DOE
Posted: 2024-03-28 14:00:05
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Senior Civil Enforcement Officer- Welwyn Garden City - £27,390.28 Per annum - Full-Time Hours: 42.5 per week. Are looking for a new role?are you over 18 and have a driving licence?We have an opening for a Senior Civil Enforcement officer at our Welwyn Garden City base. What will you do?:
Ensure all known and agreed policies are followed setting a good example.You will make sure the correct number of Civil Enforcement Officers are deployed as per agreed service levels and contractual conditions.Ensure all Request for Actions are commenced and managed effectively.You will review, monitor, supervise and direct staff according to contract requirements.Train all staff in aspects of their job and in Health and Safety.Conducting back to work interviews and maintaining attendance levels within your teams.To “cascade” information to all members of staff and maintain good communications throughout the contract.To prepare reports as required by contract management.Ensure overall client approval and attend training courses where required.To ensure contract standards and quality are maintained at all times. What will you bring?:Experience with the traffic management act 2004 and other parking legislation.Aptitude to organise and motivate large numbers of contract staff.At least one year’s experience of working in a managing role, in a parking or customer services industry.Creation of reports.Excellent personal skills with the competence to build and maintain positive working relationships.Excellent problem-solving skills.So what package is on offer for you? You will receive up to £27,390.28 per annum.Full time hours, covering any 5 from 7 days on rota basis .Benefits including pension, employee discount scheme.
28 days annual leave (includes 8 BHs ....Read more...
Type: Permanent Location: Welwyn Garden City,England
Start: 28/03/2024
Salary / Rate: £25,670 Per annum
Posted: 2024-03-28 12:51:06
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Field Support Executive - No experience needed.Location: Wilmslow, hybrid, 2 days in the office, 3 from home.Hours: Monday - Friday 08:30 - 17:00 pmSalary: £22575 Per annum
We are Citation - One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses.
We don't do micro-management - instead, we empower, support and innovate!
We are on the lookout for a Field Support Executive to join our busy Diary Management Team at our Head Office in Wilmslow.
You will be responsible for contacting our current clients and booking in annual visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.
The role:, Contacting clients to book visits in line with their service agreement, Maximising Health and Safety Consultants time with confirmed visits, Reducing our Consultant's travel time with effective diary planning, Ensuring all cancelled visits are followed up and re-booked, Achieving KPIs set regarding client visits, Dealing with and logging all Consultant queries, and where necessary, liaising with internal departments to answer any queries, Ensuring accurate reporting of visits related issues/queries, Generating and managing monthly Management Information reports, Liaising with Health and Safety Consultants, Regional Managers, Finance and Client Relations.
Who are we looking for?Whatever your background, it is paramount to us that you are passionate about great customer service.
We can teach you the rest.
We want great people who can engage effectively over the phone and are able to deliver value add to the client.
The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once.
They will have excellent communication skills, along with a first-class telephone manner.
Good geographical knowledge of the UK is essential, along with being competent using Microsoft Outlook, Excel and Word.
As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions.
What's in it for you? We don't take ourselves too seriously, and we don't expect you to either! From your birthday off (paid!), space hopper races and incredible Christmas parties, to a 25-day holiday entitlement, gym membership discount and #freedrinkFriday, we do our fair share to keep things fun.
Hit Apply now to forward your CV. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £22575.00 per annum
Posted: 2024-03-27 12:13:51
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Civil Enforcement Officer – Calderdale - Full-Time; 37 hours per week - £22,010.56 per annum Do you enjoy working outside? Do you want to get fit while you earn? Are you over 18? and do you have a driving licence ?If you answered yes to these questions, then we want to hear from you!New positions have opened for someone who:Enjoys working outside, getting lots for fresh air and exercise.Has excellent Customer service skills and enjoys working with the public.Wants to join a reliable business and team, making a difference in your local area.So, is this role for you?As a Civil Enforcement Officer, you will patrol the area providing advise on parking restrictions and enforcing if needed.
This is an important part of keeping our roads moving, ensuring public safety. You will have excellent customer care skills and be able to talk to a variety of people in a friendly but clear way.You will patrol public streets and council car parks on a company moped or in a car to issue Penalty Charge Notices.You will guide the public on rules and advise about parking rules and regulations. We offer a full training programme, with continued support for growth, along with competitive holiday's and benefitsIf this sounds like an opening for you then “apply now” and one of our team will be in touch with you very soon.Here is a sample of some of the current benefits on offer to you:Up to 28 days leave per annum (includes BH)Workplace PensionFull Uniform ProvidedAccess to Learning & DevelopmentEmployee Discount SchemeFlexible Shift Patterns Hourly pay rate £11.44 Our Civil Enforcement Officers have an abundance of prospects for training, growth and promotion throughout the company.
Many of our current managers started as Civil Enforcement officers. We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential. ....Read more...
Type: Permanent Location: Calderdale,England
Start: 25/03/2024
Salary / Rate: £22,010.56 per annum
Posted: 2024-03-25 09:29:03
