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Area Manager – Northwest London and surrounding home counties - Full Time - £49k per annumDo you have experience managing commercial contracts?Are you a self-motivated person who strives for excellence?Are you client focused with the ability to manage a variety of professional relationships?If you answered yes, then read on for your next potential career prospect!An exciting opportunity has arisen in APCOA for an Area Manager with contracts and clients based in the Southeast.
The primary location of the bulk of business being Northwest London and the surrounding home counties.
As an Area Manager, you will be responsible and accountable for leading and delivering the commercial development targets and objectives of the contracts within your Area.A valid UK driving license with access to your own vehicle is essential for this role as regular travel to the sites within your area will be required.What you will do
Plan and direct all operations to ensure compliance with standard operating procedures and the requirements of each contract.Direct data gathering, auditing and analysis to measure the performance of contracts as well as compliance and review of competitor activity.Maintain prudent control over all expenditure as well as develop, complete and present budgets.Attend regular meetings to build excellent, robust and beneficial relationships with a variety of internal and external stakeholders including clients, suppliers and internal support services.Develop, implement and deliver Commercial Plans to maximise core and non-core car park revenues to benefit commercial performance.Correct areas of underperformance through reviewing and implementing new processes and procedures where appropriate.Monitor, react to and create commercial opportunities within your Area.What you will bring
Previous experience in a similar client facing role.Full UK driving license.Excellent inter-personal skills with ability to build and support relationships at all levels.Experience in budget and performance management.Experience in client facing roles.In return for your experience and expertise, you will be offered a competitive package consisting of basic salary, car allowance, entry to the bonus scheme, pension contributions and more!Does this sound like your next move? Click “apply” now and one of our team will be in contact soon. We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Edgware,England
Start: 28/03/2024
Salary / Rate: £49,000 per annum
Posted: 2024-03-28 17:39:04
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The RoleCustomer Service advisor : Location - Wigan - 39 Hours per week Salary: £23,028.27 We are looking for a Customer Services Adviser who will be the face of our business, bringing outstanding customer serviceYou will join a team that takes a real pride in what they do. They take pride in their Customer Service and most of all, you'll join a company that takes pride in its people.
As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting.
You wiII be given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go above and beyond.Shift Pattern : Working 3 days out of 7 - Inclusive of weekends, 1-2 times per month. 3 x 12 hour shifts, have 3 days off and this will repeat. (Will not be 3 set days) Working hours between 8AM - 8PM1x Hour Lunch, 2x 20 minute break.So could you be the ideal candidate? Doyou have a passion for providing outstandingservice,greetingcustomerswithasmile and serving them with pride?Areyou ablet o take initiative andmakechoicesthatare right for thecustomers?Do you have a desire to succeed in your role?Could you bring your spark to our Team? Here's what you need to know before applying:Your key duties will include:You will answer inbound calls from clients, customers and mobile enforcement officers to arrange clamping and de-clamping of vehicles parked incorrectly in Ireland.You will handle inbound email queries from clients and customers.
Advising them how to appeal correctly. We'll ensure you are rewarded for all of your hard work, which is why we offer a good benefits package.This includes but is not limited to:
Full training will be provided Chance to learn multiple skills in different sectors of the parking industry. Full time employment Pension Scheme. Hourly wage. Free town centre parking ....Read more...
Type: Permanent Location: Wigan,England
Start: 28/03/2024
Salary / Rate: £23,028.75
Posted: 2024-03-28 14:30:04
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The RoleCustomer Service advisor : Location - Wigan - 39 Hours per week Salary: £23,028.27 We are looking for a Customer Services Adviser who will be the face of our business, bringing outstanding customer service. You will join a team that takes a real pride in what they do. They take pride in their Customer Service and most of all, you'll join a company that takes pride in its people.
As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting.
You wiII be given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go above and beyond.Shift Pattern : Working 3 days out of 7 - Inclusive of weekends, 1-2 times per month. 3 x 12 hour shifts, have 3 days off and this will repeat. (Will not be 3 set days) Working hours between 8AM - 8PM1x Hour Lunch, 2x 20 minute break.So could you be the ideal candidate? Do you have a passion for providing great customer service? Are you able to take initiative and make choices that are right for the customers?Do you have a desire to succeed in your role?Could you bring your spark to our Team? Here's what you need to know before applying:Your key duties will include:You will answer inbound calls from clients, customers and mobile enforcement officers to arrange clamping and de-clamping of vehicles parked incorrectly in Ireland.You will handle inbound email queries from clients and customers.
Advising them how to appeal correctly. We'll ensure you are rewarded for all of your hard work, which is why we offer a good benefits package.This includes but is not limited to:
Full training will be provided Chance to learn multiple skills in different sectors of the parking industry. Full time employment Pension Scheme. Hourly wage. Free town centre parking ....Read more...
Type: Permanent Location: Wigan,England
Start: 28/03/2024
Salary / Rate: £23,028.27
Posted: 2024-03-28 14:23:08
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Contract Manager – West Midlands- £30-£35k per annum (Dependent on experience)Are you an experienced Contract Manager? Are you commercially focused? Are you good at building client relations?If you answered yes to these questions, then we may have the role you have been looking for.We are looking to recruit a commercially minded Contract Manager. You will lead, support and motivate the team, developing them to manage resources to deliver an effective and efficient business function.
This will achieve the budgeted financial results and deliver a performance that reliably exceeds the service levels and KPI standards agreed with the client.
Customer service is key to the success of this account.
The Contract Manager must ensure that all team members are focused on bringing consistently excellent levels of service.
This includes all stakeholders, particularly members of the public.We are looking for someone that will engage in stakeholder and operations management.
You will be commercially astute, with the ability to provide dynamic and inspirational leadership in a demanding environment.What will you do?
You will oversee budgeting and cost control across contracts.Be responsible for the operational management of contracts.Manage the team, including appraisals, disciplinaries, rotas and any arising conflicts.In charge of ensuring Health & Safety policies are adhered to.You will be in charge of building client relations.Responsible for account Management and business development.What type of skills and experience do you need?
Proven multi-disciplinary experience in operational, contract, commercial and project management You will have 2 years minimum contract management experience in a client facing role.Experienced in setting and managing budgets and KPIs performance.Strong leadership and people management skills; you should be able to coach, motivate and train staff to produce positive results.Excellent communication and interpersonal skills at individual, team and group level.
You will be equally secure and effective in communicating with front line staff, managers, Directors and members of the public.Excellent relationship management skills and able to build, develop and maintain positive working relations with clients, suppliers and internal support services.Able to produce informative and concise reports and make effective oral and written presentations.What is on offer to you?:-Salary £30-£35k per annum (DOE)-33 days holiday (including 8 Bank holidays)-Pension-Training and Development-Employee discount schemeDoes this sound like you? Click "apply" today and one of our team will be in touch soon. ....Read more...
Type: Permanent Location: Dudley,England
Start: 28/03/2024
Salary / Rate: £30k - £35k DOE
Posted: 2024-03-28 14:00:05
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Senior Civil Enforcement Officer- Welwyn Garden City - £27,390.28 Per annum - Full-Time Hours: 42.5 per week. Are looking for a new role?are you over 18 and have a driving licence?We have an opening for a Senior Civil Enforcement officer at our Welwyn Garden City base. What will you do?:
Ensure all known and agreed policies are followed setting a good example.You will make sure the correct number of Civil Enforcement Officers are deployed as per agreed service levels and contractual conditions.Ensure all Request for Actions are commenced and managed effectively.You will review, monitor, supervise and direct staff according to contract requirements.Train all staff in aspects of their job and in Health and Safety.Conducting back to work interviews and maintaining attendance levels within your teams.To “cascade” information to all members of staff and maintain good communications throughout the contract.To prepare reports as required by contract management.Ensure overall client approval and attend training courses where required.To ensure contract standards and quality are maintained at all times. What will you bring?:Experience with the traffic management act 2004 and other parking legislation.Aptitude to organise and motivate large numbers of contract staff.At least one year’s experience of working in a managing role, in a parking or customer services industry.Creation of reports.Excellent personal skills with the competence to build and maintain positive working relationships.Excellent problem-solving skills.So what package is on offer for you? You will receive up to £27,390.28 per annum.Full time hours, covering any 5 from 7 days on rota basis .Benefits including pension, employee discount scheme.
28 days annual leave (includes 8 BHs ....Read more...
Type: Permanent Location: Welwyn Garden City,England
Start: 28/03/2024
Salary / Rate: £25,670 Per annum
Posted: 2024-03-28 12:51:06
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Civil Enforcement Officer – Calderdale - Full-Time; 37 hours per week - £22,010.56 per annum Do you enjoy working outside? Do you want to get fit while you earn? Are you over 18? and do you have a driving licence ?If you answered yes to these questions, then we want to hear from you!New positions have opened for someone who:Enjoys working outside, getting lots for fresh air and exercise.Has excellent Customer service skills and enjoys working with the public.Wants to join a reliable business and team, making a difference in your local area.So, is this role for you?As a Civil Enforcement Officer, you will patrol the area providing advise on parking restrictions and enforcing if needed.
This is an important part of keeping our roads moving, ensuring public safety. You will have excellent customer care skills and be able to talk to a variety of people in a friendly but clear way.You will patrol public streets and council car parks on a company moped or in a car to issue Penalty Charge Notices.You will guide the public on rules and advise about parking rules and regulations. We offer a full training programme, with continued support for growth, along with competitive holiday's and benefitsIf this sounds like an opening for you then “apply now” and one of our team will be in touch with you very soon.Here is a sample of some of the current benefits on offer to you:Up to 28 days leave per annum (includes BH)Workplace PensionFull Uniform ProvidedAccess to Learning & DevelopmentEmployee Discount SchemeFlexible Shift Patterns Hourly pay rate £11.44 Our Civil Enforcement Officers have an abundance of prospects for training, growth and promotion throughout the company.
Many of our current managers started as Civil Enforcement officers. We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential. ....Read more...
Type: Permanent Location: Calderdale,England
Start: 25/03/2024
Salary / Rate: £22,010.56 per annum
Posted: 2024-03-25 09:29:03
