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ISO Consultant/ Auditor Location: HybridSalary: Up to £57,000 OTEFull time, permanent
We provide professional consultation and support for Organisations that require a hassle-free and cost-efficient route to ISO Certification.
We have proudly been delivering internationally recognised Management Systems for over 25 years, with the aim of ‘making businesses better'.
We currently employ over 65 Consultants around the UK, all of whom provide professional consultancy services to organisations looking to achieve ISO Certification.
Through our network of Consultants, we have implemented over 20,000 management systems into organisations of all sizes, using our unique approach and industry leading IT solutions.
Our growth plans are ambitious, and we're part of the private equity owned Citation Group.
Our customer base has grown significantly over the past few years and this growth will continue - that's where you come in.
Key tasks , Conducting onsite and remote consultancy for client management systems in accordance with the requirements of ISO Standards , Conducting both on on-site and off-site audits of client management systems against the requirements of the corresponding ISO Standards , Delivering Internal Audit Training to clients , Promoting products and services from Citation ISO Certification Ltd and the Citation Group companies , Other bespoke services from time to time depending on the needs of the company
Who are we looking for?
We are looking for people, with a positive outlook, who embrace change and continual improvement, displaying a ‘can do' attitude which will instil confidence with our clients to foster brilliant relationships.
You will have experience of conducting audits, ideally externally.
You will be willing to travel to clients within your region and be able to work to defined submission deadlines.
You will hold a valid UK driving licence and have access to own car is required.
For this role you will need to have the following essential skills:
, Client liaison and negotiation skills , High levels of computer literacy , Ability Use web-based platforms to generate high quality outputs for submission in line with defined service delivery standards , Present a positive and professional image to internal and external clients , Be highly motivated and able to work with autonomy, with great time management , High levels of organisation, diligence and flexibility, being able to adapt to deal with all kinds of clients and situations , Confidence and positivity , Can do' attitude, embracing changes and continual improvement
Here's a taste of the perks we roll out for our extraordinary team members:
, 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
, Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
, Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family.
, Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
, Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience! , Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
Hit 'Apply' now to forward your CV. ....Read more...
Type: Permanent Location: Luton, England
Start: ASAP
Salary / Rate: £50000.00 - £57000.00 per annum
Posted: 2025-03-11 14:54:27
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Employment Law Consultant Location: fully remote or hybrid split of home and office (Wilmslow)Working hours: Part-time hours availableSalary: up to £45K Per annum
Are you looking for your next move in HR and looking for a role that encompasses your passion for both HR and employment law? Are you bored of the same old HR roles and are keen to unleash your creativity, solving problems in a fast-paced and demanding but highly rewarding and supportive environment? If so, then read on…
We are Citation - One of the UK's biggest providers of HR, Employment Law, Health and Safety and other compliance services.
We are far from your average service provider as our colleagues bring their great personalities to work, not just their skills!
If you are a professional with a personality who wants to work in a forward-thinking business surrounded by brilliant people who really care about you and are great to work with, then we are definitely the Company you should join and grow with.
So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.
The roleThis is a blended consultancy role, providing HR advice as well as hands-on support to our clients and would be perfect for someone who loves to do both!
We believe in a good work-life balance.
There is no taking work home, no mobile phone ringing out of hours, no time recording, and you will see a case through from start to finish, building up relationships with your clients.
Our client base covers a wide range of UK industries and businesses, so no two days are the same.
The role consists of:, You will work with our client to provide end-to-end telephone support for all their employee relation needs, meaning you will be a contact for help with a wide range of HR and employment law subjects, such as disciplinary and grievance, TUPE and redundancy.
This will include identifying and evaluating risk/claims, enabling our clients to make an informed decision on how they wish to run their business., You will provide ad hoc support in the form of proactive and reactive services, which includes HR training, facilitating meetings such as disciplinary and grievance hearings or potentially exit negotiations on behalf of your client.
AD HOC, Essentially, giving the clients the support they need to keep their business compliant in the ever-changing world of employment law!
The person:, Experience providing employment legal advice within private practice or Consultancy, or a minimum of 3-4 years operating in an internal HR role, Experience in providing advice on complex and varied HR and employment law issues, Experience in independently and impartially conducting meetings with employees, Be passionate about helping and supporting clients to achieve the needs of their business, Tact, diplomacy, an eye for detail and excellent oral and written communication skills are essential, Be self-motivated and able to work with autonomy, Actively committed to self-development
Here's a taste of the perks we roll out for our extraordinary team members:, 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
You also get the ability to purchase up to 10 additional days of leave per year! , Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers, enhanced leave entitlement and special perks await to celebrate the newest addition to your family., Long service awards., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
HR / Employment Law Consultant / HR Business Partner / Employee Relations advisor / Senior HR Advisor
Hit 'Apply' now to forward your CV. ....Read more...
Type: Permanent Location: Aylesbury, England
Start: ASAP
Salary / Rate: £50000.00 - £57000.00 per annum
Posted: 2025-03-11 14:53:21
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Employment Law Consultant Location: fully remote or hybrid split of home and office (Wilmslow)Working hours: Part-time hours availableSalary: up to £45K Per annum
Are you looking for your next move in HR and looking for a role that encompasses your passion for both HR and employment law? Are you bored of the same old HR roles and are keen to unleash your creativity, solving problems in a fast-paced and demanding but highly rewarding and supportive environment? If so, then read on…
We are Citation - One of the UK's biggest providers of HR, Employment Law, Health and Safety and other compliance services.
We are far from your average service provider as our colleagues bring their great personalities to work, not just their skills!
If you are a professional with a personality who wants to work in a forward-thinking business surrounded by brilliant people who really care about you and are great to work with, then we are definitely the Company you should join and grow with.
So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.
The roleThis is a blended consultancy role, providing HR advice as well as hands-on support to our clients and would be perfect for someone who loves to do both!
We believe in a good work-life balance.
There is no taking work home, no mobile phone ringing out of hours, no time recording, and you will see a case through from start to finish, building up relationships with your clients.
Our client base covers a wide range of UK industries and businesses, so no two days are the same.
The role consists of:, You will work with our client to provide end-to-end telephone support for all their employee relation needs, meaning you will be a contact for help with a wide range of HR and employment law subjects, such as disciplinary and grievance, TUPE and redundancy.
This will include identifying and evaluating risk/claims, enabling our clients to make an informed decision on how they wish to run their business., You will provide ad hoc support in the form of proactive and reactive services, which includes HR training, facilitating meetings such as disciplinary and grievance hearings or potentially exit negotiations on behalf of your client.
AD HOC, Essentially, giving the clients the support they need to keep their business compliant in the ever-changing world of employment law!
The person:, Experience providing employment legal advice within private practice or Consultancy, or a minimum of 3-4 years operating in an internal HR role, Experience in providing advice on complex and varied HR and employment law issues, Experience in independently and impartially conducting meetings with employees, Be passionate about helping and supporting clients to achieve the needs of their business, Tact, diplomacy, an eye for detail and excellent oral and written communication skills are essential, Be self-motivated and able to work with autonomy, Actively committed to self-development
Here's a taste of the perks we roll out for our extraordinary team members:, 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
You also get the ability to purchase up to 10 additional days of leave per year! , Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers, enhanced leave entitlement and special perks await to celebrate the newest addition to your family., Long service awards., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
HR / Employment Law Consultant / HR Business Partner / Employee Relations advisor / Senior HR Advisor
Hit 'Apply' now to forward your CV. ....Read more...
Type: Permanent Location: Maidstone, England
Start: ASAP
Salary / Rate: £50000.00 - £57000.00 per annum
Posted: 2025-03-11 14:50:24
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Press OperatorSalary: £36000 - £41000 per annum
I Holland are looking for a Press Operator! The role is General Operator in our Hobbing department on a continental shift pattern.
Hours of work - After training, hours of work will be a continuous work pattern of 12-hour days (6.00 am -6.00 pm) and nights (6.00 pm - 6.00 am) and hours will average at 42 hours per week inclusive of a 30-minute daily paid break.
Each worked shift will receive 30% shift premium for this work pattern (included in the advertised salary).
Job purposeTo operate machinery/equipment within a team environment for the production of tabletting punches and dies and associated equipment.
To work to required throughput and quality levels to satisfy customer and business needs.
, Principal duties & responsibilities, Setting/Programming of machinery/equipment., Productive running of machinery/equipment., Meeting standards of Quality/Quality Procedures., Achieving throughput/scheduling requirements., Ensuring equipment/work area is safe, clean and tidy., Assist in the development of equipment and process of ongoing improvement., Ensure good communication and teamwork., Follow company policies and disciplinary guidelines., To read and understand all work instructions, drawings, and inspection procedures.
Key performance indicators in line with core values, Customer focus: High responsiveness to requests.
Sense of ownership., Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related., Pride in what we do: Work consistently exceeds expectations.
Interacts with other departments to improve quality of deliverables.
Adheres to schedules to deliver a high-quality product., Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance.
Generates and implements multiple beneficial new ideas., Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way.
Extremely trustworthy and dependable., Positive attitude: Enthusiastic and can-do stance.
Demonstrates a positive impact on the business despite challenging conditions.
Helps others to remain positive., Compliance with all policies, procedures, and safety rules & regulations.
Qualifications - Press Operator experience
This Job Description indicates the main areas of activity and is not intended to be an exhaustive list.
Other duties may be performed at a similar responsibility level and the list may be reviewed/revised on a regular basis.If you are passionate about manufacturing processes and have the skills necessary to excel as an Operator, we encourage you to apply for this exciting opportunity!
Click 'Apply' to forward your CV. ....Read more...
Type: Permanent Location: Long Eaton, England
Start: ASAP
Salary / Rate: £36000.00 - £41000.00 per annum
Posted: 2025-03-10 13:36:53
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Property ManagerSalary: £21,840 (£32,760 FTE) Depending on skills and experience Contract: Permanent role.
Working Hours: 25 hours over four days (flexible between the hours of 8 am - 6 pm).
Occasional work outside these hours may be required.
Location: Based in Manchester, occasional travel to Sheffield and other cities within the UK.Deadline to apply: 19 March 2025Interviews: Thursday 27 March 2025
Role SummaryA unique opportunity for an enthusiastic individual, who shares our values, to work for one of the UK's leading social businesses.
You will ensure that our property in Manchester is well managed and an attractive place for our tenants to be based and that they operate in accordance with our ethical and environmental principles.You will be based in Manchester, at The Green Fish Resource Centre, where you will be responsible for day-to-day management.
You will be part of the North and Midlands Regional team and will be supported in your role by the Regional Manager.
You will network with other colleagues across the Company, including those based in our head office in Oxford, and will participate in the property managers' forum meetings.
The Ethical Property CompanyFounded 26 years ago, the Ethical Property Company provides affordable workspace to charities, community groups, campaigns and social businesses working for a fairer and more sustainable society.
From humble beginnings, the company has grown steadily and now owns or manages 23 centres across the UK providing affordable office, retail and conference space to over 1,000 social change organisations.
Flexible leasing arrangements provide our tenants with long-term security and working alongside like-minded organisations offers them influence-enhancing networking opportunities.
The company has some 100 staff, based in our properties in London, Oxford, Bristol, Cardiff, Edinburgh, Sheffield, Bath, Brighton and Manchester.
Our centres are managed to minimise energy use, waste, car travel and the use of harmful materials while offering tenants modern, affordable and flexible space managed in a transparent and supportive way.
The Post
Property Management responsible for:
, Being the first point of contact for tenants, maintaining excellent communication with tenant organisations, Ensuring that the building is presented to a high standard at all times., All building-related issues, communicating these effectively to contractors and ensuring timely and cost-effective resolution of building-related problems., Procuring and implementing contracts for routine maintenance for plant/machinery and services and for carrying out routine periodic testing of fire systems, legionella prevention, etc., Facilities management, such as cleaning (including the line management of our Cleaners), fire safety systems, security systems, waste and recycling provision, liaising with our IT provider Oryx Align, and internal signage., Compliance with Health and Safety legislation including risk assessments, fire risk assessments, testing of health and safety systems and equipment., Approving invoices, Ensuring centre documentation is adequately maintained, including Codes of Practice, Building Logs, Periodic Inspection sheets, and Plant Service and Maintenance documentation., Managing moving in/out of tenants, and showing prospective tenants around the building., Any other duties related to the management of the properties in your area as required.
Environmental Reporting and Utilities Management responsible for:, Liaising with colleagues, as required, on the production of utility usage charts and environmental performance charts., Identifying potential usage issues with Property Managers and/or Centre Managers.
Other responsibilities include:
, Attending regular Property Manager meetings and other company-wide events, such as; the Employee Conference, Equality and Diversity training, Company Induction Days, etc., Other duties as required, in line with the role.
Person Specification
The successful candidate will need to demonstrate the following:
Essential Skills/Experience:
, Excellent organisational skills and the ability to prioritise work, multi-task and remain flexible, Good standard of spoken and written English, Strong communication skills, with experience of communicating at all levels, Good level of numeracy, The ability to act quickly and effectively using own initiative, Ability to be a team-player, Trustworthiness and reliability, Experience of providing quality services to customers, Good IT skills, particularly Microsoft Outlook, Word and Excel.
Desirable Skills/Experience:
, Experience of risk assessment for health and safety purposes, Commitment to social and environmental issues, Some experience of working in the social and environmental sector, Some experience of working in facilities management.
Contractual DetailsThis is a permanent role with a three-month probationary period.
Benefits include 25 days holiday entitlement (pro-rata) in addition to statutory public bank holidays.
The post is part-time working 28 hours a week split across four days a week.
The salary is £21,840 pro rata (£32,760 full time equivalent).
We offer a company pension contribution up to 7%, a free company bicycle scheme with bicycle maintenance costs, season ticket loans, interest free personal loans, as well as other benefits.
Please note, you must be eligible to work in the UK in order to apply for this role.
No agencies please.
Click ''Apply'' to be emailed information about how to complete your application. ....Read more...
Type: Permanent Location: Manchester, England
Start: ASAP
Salary / Rate: £21840.00 - £32760.00 per annum + FTE
Posted: 2025-03-10 13:25:35
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Trainer/AssessorUp to £27,000Remote
As a Trainer/Assessor, you will play a key role in guiding and supporting students through their qualification and assessment process as part of our Train the Trainer Programme.
This is a virtual role, allowing you to work remotely while ensuring learners receive expert guidance throughout their training journey.
Key Responsibilities:, Provide structured virtual training and assessment to students enrolled in our qualification programs., Support learners throughout their studies, ensuring they have the resources and assistance needed to succeed., Proactively schedule and conduct assessments, ensuring timely progression., Maintain accurate records of learner progress and evidence of assessment., Manage and oversee a tutor support service, offering guidance to students requiring additional help.
About You
We are seeking a motivated and detail-oriented professional who is passionate about training and education in the health and social care sector.
The ideal candidate will have:
, Experience as a Trainer/Assessor, ideally within Health & Social Care., A strong understanding of qualification frameworks and assessment processes., Excellent organisational skills, with the ability to manage multiple learners., Strong communication and interpersonal skills to engage and support students., Confidence in delivering virtual training and assessments.
Qualifications:, A1 or D32/33 (Assessor qualifications) - Essential, PTLLS, CTLLS, DTLLS, or CertEd (Teaching qualifications) - Essential, V1/D34 or Level 4 in Quality Assurance - Preferred but not essential
Candidates with additional qualifications or extensive practical experience in these areas will be highly valued.
About usCareskills Academy is a leading national eLearning provider for the Health and Social Care sector.
As a Recognised Assessment Centre registered with TQUK Awarding Body, we specialize in delivering high-quality, accredited online training and qualifications for care professionals across the UK.
Careskills Academy is part of iHasco, a leading provider of workplace training solutions.
iHasco specialises in high-quality eLearning courses covering health & safety, HR compliance, and business development, making it a strong complement to Careskills Academy's expertise in Health & Social Care training and qualifications.
What you get from usFrom your birthday off work (in addition to a generous annual leave and bank holiday entitlement of 33 days) to wellbeing support and a health cash plan, to recognition and incentives, and continuous learning and development, we invest in you holistically.
We believe work should be fulfilling and enjoyable, so together, we create an environment where you can thrive.
You will be surrounded by passionate colleagues who care deeply about our mission and have a true sense of purpose.
We will challenge and grow you continuously—you will never find yourself clock-watching with us.
We trust you, rely on you, and care about your well-being.
Hit 'Apply' now to forward your CV. ....Read more...
Type: Permanent Location: City of London, England
Start: ASAP
Salary / Rate: £22000.00 - £27000.00 per annum
Posted: 2025-03-07 15:37:19
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Male Abuse Referral Centre - Ask MARC - Male Abuse Advocate
Males over 16 years' experience interpersonal violence and abuse too.
Their experiences could include;, experiences of domestic abuse within current or former relationships, experiences of rape and sexual assault and violence, stalking and harassment , historical childhood abuse, sexual exploitation
Many men will not tell anyone or feel that services will not listen or take them seriously.
This service will listen, will support and will care.
According to the Crime Survey for England and Wales (CSEW) year ending March 2020:
, An estimated 3.6% of men (757,000) experienced domestic abuse, Adults who were separated or divorced were more likely to experience domestic abuse
Are you interested in creating a safe space to listen, facilitate interventions and groups, provide advocacy and support in and out of the criminal justice system? You will identify and refer to other services, including counselling, health services and other specialist agencies.
You will use existing processes to support victims, such as reports to the police, Multi-Agency Risk Assessment Conferences (MARAC) and safeguarding procedures, ensuring that male victims will be identified to offer support, as well as developing and establishing new partnerships.
All victims should get the help and support they need.
Job Title: Male Specialist Abuse Advocate Position available: 1 full-time position (37.5 hours), available to male and female applicantsLocation: West Bromwich base but will cover the Black Country areaSalary: £24,310.04 - £26,430.04 (dependent upon experience)Closing date: 21 March 2025 All interviews will be held via Microsoft Teams. Is this you?
This is an exciting opportunity for an enthusiastic Specialist Abuse Advocate to join our dynamic team.
If you are creative and innovative and have experience of working within a needs-led service, this is for you.
This position is suited to an individual who can help and support victims as well as work in collaboration and partnership with other services and professionals.
The Role:
The Male Specialist Abuse Advocate will work within the Respect Toolkit framework as well as assist with the development of a specialist service for males.
The post holder will:
, Provide tailored support to male victims of domestic abuse, stalking, rape and sexual violence, including carrying out risk and needs assessments and managing a caseload., Offer reassurance and emotional support to male victims who may be reluctant to come forwards, providing information about the service and creating a safe space to talk.
, Raise awareness of the particular dynamics of abuse against men within the community, and with professionals and where necessary provide training and learning opportunities., Respond to identified barriers that stop men from accessing help., Promote the new service to external partners. We are looking for a creative, ambitious and flexible candidate who can assist with the promotion and growth of this exciting and dynamic new service.
This service is a part of Black Country Women's Aid and will be exclusively for all male victims living within the 4 named areas of the Black Country.
This position is funded by the Office of the Police Crime Commissioner and Ministry Of Justice and is part of developing a response to male violence and abuse.
If you are self-driven, compassionate and hardworking with lots of ambition, we would love to hear from you. If you are interested in applying for this position, please complete an online application form, providing examples/evidence for each of the criteria in the person specification and return .
Please see full job description for more information.
CVs will not be accepted. Important information for all positions
Black Country Women's Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.
All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975.
It will be necessary for an enhanced disclosure to be made to the Criminal Records Bureau for details of any previous criminal convictions.
Employment checks
As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:
Right to work in the UK
Under Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally.
To avoid discrimination, we treat all job applicants equally.
We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK.
A copy of these will be taken.
Once the successful candidate has been appointed, the unsuccessful candidate's documents will be destroyed confidentially.
You may be refused an interview if you do not bring the correct documents with you.
References
Following your interview, two employment references will be sought.
One of these should be your current or most recent employer.
If you have finished full-time education and you have no employer reference, we will accept a reference from:
, a professional from your centre of study, for instance a teacher, lecturer or headteacher, GP or health visitor, a character reference from a person who knows you, a civil servant from a government agency, a bank manager
DBS
All positions are subject to DBS checks at the relevant level. ....Read more...
Type: Permanent Location: Sandwell, England
Start: ASAP
Salary / Rate: £24310.00 - £26430.00 per annum + DOE
Posted: 2025-03-07 15:15:08
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Sales Operations ExecutiveSalary: £24,000 + bonusLocation: Hybrid working, split between office (Wilmslow) and home workingHours of Work: 8:30 am - 5 pm
The CompanyWe are Citation.
We are one of the top 30 companies in the UK to work for, we have an industry-leading client retention rate and thousands of very happy customers.
We've been proudly delivering HR and Health and Safety services to SMEs across the UK for over 20 years - working with over 50,000 clients who love us, need us and want to buy more from us.
We have more than doubled in size over the last few years and we've just entered our 3rd wave of private equity ownership so our ambitious growth plans will not stop anytime soon….
It's a great place to work because of the people we employ.
Fun, professional and supportive - we want likeminded individuals who love to love their job and want the company to succeed.
The RoleDue to our continued growth, an opportunity has arisen for a Sales Operations Executive to join our Contact Centre Operations team.
As a business we are all about quality not quantity, so we are looking for individuals who embody the same ethos!
What will I be doing day to day?, Listening to recorded calls to monitor and review the ‘quality' of appointments booked by the Contact Centre, ensuring the appointments meet the business criteria and standards., Sharing calls for training and collaboration, Administration of inbound lead allocation , Answering inbound calls, Managing cancellation of appointments
About YouYou are a team player with excellent communication skills.
You can pick things up quickly, so understanding our sales process won't be a problem for you.
We are a fast-paced company, so you'll be comfortable working at speed and able to adapt quickly.
Working for Citation you will receive 25 days holiday, healthcare cash plan, your birthday off work, the opportunity to purchase extra leave, pension contributions and more.
It's a great place to work because of the people we employ.
Fun, professional and supportive, we want likeminded individuals who love to love their job, so if our culture sounds like a good fit for you and you want to be part of our success story then apply now!
Hit 'Apply' now to forward your CV. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £24000.00 per annum + + bonus
Posted: 2025-03-07 12:35:34
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Customer Retention AdvisorLocation: NorwichWorking Hours: 9-5 PM
Citation is one of the UK's leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses.
We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation.
We love what we do, and we're on a mission to grow and that's where you come in.
Not bragging but…we've also just been named one of the Sunday Times Best companies to work for.
Again.
Operating in the UK since 1993, Citation ISO Certification (formerly QMS International Ltd) provides professional consultation and support for Organisations that require a hassle-free and cost-efficient route to ISO Certification.
We have proudly been delivering internationally recognised ISO Management Systems with the aim of ‘making businesses better' since 1993.
Our growth plans are ambitious and we're part of the private equity owned Citation Group.
We're an amazing success story; our customer base has grown significantly year on year over the past few years and we regularly receive service awards, most recently the Feefo top accolade for Exceptional Service for the second year in a row.
Our plans for the next five years are exciting and will see HUGE growth and even more success - that's where you come in!
The role: The primary function of the role is to renew and retain Citation ISO clients, reselling the benefits of our products and services, providing super service, whilst meeting internal targets / KPIs., Client retention: manage the retention of our customer base to ensure that we continue to grow year on year, Provide advice and guidance; liaise with customers who express an interest in cancelling or renewing their certification contract; with the focus being to ‘winback' customers expressing a wish to cancel and ‘renew' customers at the end of their current certification contract.
, Client feedback: proactively provide customer feedback data to management team regarding the service provided, to ensure our customer journey continues to improve and evolve in line with our customer and industry requirements.
About you: As a Customer Retention Advisor, you will play a key role in renewing client contracts and retaining customers.
If you're motivated, resilient and have excellent influencing and negotiation skills and want to earn a heap in bonuses, you could be just who we're looking for.
For this role you will need to have:, Excellent communication skills (written and verbal), Strong negotiation, influencing and improvisational skills, Strong organisation skills with the ability to multi-task / prioritise, and adapt, Proven retention and customer service experience , Great numerical skills and superb attention to detail , Problem solving skills with the ability to think on your feet, The ability to work autonomously and be able to make decisions where necessary to drive performance, Previous B2B experience , Computer literacy: previous experience of working with Salesforce is advantageous, Knowledge of ISO Certification advantageous, but not essential, Resilience, driven to exceed targets
Here's a taste of the perks we roll out for our extraordinary team members:
, 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
Hit 'Apply' now to forward your CV. ....Read more...
Type: Permanent Location: Norwich, England
Start: ASAP
Posted: 2025-03-06 16:56:04
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Registrar£29,000 per annumClosing date: 31st March
This is an exciting opportunity to join The Tank Museum's Archive as a Registrar.
The Archive is the UK's foremost research centre on the subject of armoured warfare.
Holding documents, photographs, technical drawings, maps, moving images, books and journals directly related to the Royal Armed Corps and particularly the Royal Tank Regiment.
The Registrar role sits within the Archive & Supporting Collections team but supports all three collections: Archive, Supporting Collection and Vehicles.
The Registrar is a vital role which administrates all collection documentation and manages the procedures relating to acquisitions, disposals and loans.
As a registrar you will connect all parts of The Tank Museum's collection and work closely with both the Vehicle Collection Team and the Archive & Supporting Collections Team.
The Registrar is the face of our museum when accepting donations and interacts with a wide variety of visitors and partner organisations to arrange donations, disposals and loans.
The role would suit a highly organised person who is keen to take ownership of our collection documentation, who has experience with museum documentation and who is ready to make this job their own.
You will need to have experience working as a Registrar in a Museum, Gallery or with similar legal administrative duties., Experience of maintaining correspondence with external parties regarding contracts, ideally in a heritage setting., Experience of using a Collection Management System (CMS).
To view the role profile and to apply please visit the recruitment link on our website. ....Read more...
Type: Permanent Location: Wareham, England
Start: ASAP
Salary / Rate: Up to £29000.00 per annum
Posted: 2025-03-04 23:30:02
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Installation Manager - Architectural SteelworkJob Type: Full-time, Monday to FridayPay: Up to £40,000.00 per yearWork Location: In personExpected start date: 01/04/2025
About UsSteelcraft NE Ltd specializes in the design, manufacture and installation of architectural steelwork, including fencing, railings, balustrades, and balconies.
We are looking for an experienced Installation Manager to oversee site installations, ensuring projects are completed safely, on time, within budget and to the highest quality standards.
Your RoleAs Installation Manager, you will be responsible for managing the full installation process, from pre-site planning to final handover.
Your key tasks will include:
, Project Planning: Reviewing drawings, conducting site inspections, and preparing schedules., On-Site Management: Leading installation teams, coordinating subcontractors, and ensuring smooth execution., Health & Safety Compliance: Implementing risk assessments, method statements (RAMS) and ensuring adherence to safety regulations., Client & Stakeholder Liaison: Acting as the main point of contact for clients, site managers, and main contractors., Quality Control: Overseeing inspections, resolving site challenges, and ensuring defect-free installations., Project Completion: Managing snagging, final inspections, and client sign-off., Managing a team of in-house installers and sub-contractors.
What We're Looking For
, Proven experience in installation/project management (preferably in architectural steelwork, fencing or construction)., Strong leadership and site coordination skills., Knowledge of HSE regulations, including CDM and Working at Height., Ability to manage multiple projects efficiently., Excellent communication and problem-solving abilities., A UK driving licence is essential. What We Offer
, Competitive salary & benefits, Exciting projects in architectural steelwork, A dynamic and supportive team environment, Career growth opportunities
Interested? Apply now by sending your CV and cover letter.
Let's build something great together! ....Read more...
Type: Permanent Location: Chester Le Street, England
Start: ASAP
Salary / Rate: £35000.00 - £40000.00 per annum
Posted: 2025-03-04 13:58:35
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Team ManagerContract: Full Time PermanentHours: 38 hours per weekSalary: £39587 per annumLocation: Enfield EN1
We are recruiting for an enthusiastic, motivated and committed Team Manager with extensive experience of working with adults with a learning disability/autism and complex needs to join Outward.
This is an exciting opportunity for an experienced manager wanting to further utilise their skills in coaching and mentoring the staff team and also embedding high standards in the running of the service.
The role would involve managing our Learning Disability supported living services located in Enfield.
The services are a number of shared new build self-contained flats with communal space within walking distance from each other in a residential area.
The services are designed to support the skills building needed to increase the independence of people with learning disabilities and autism.
There is a mix of independent people needing minimal outreach support and those with higher and more complex needs.
About OutwardOutward has been providing high-quality support and care services to vulnerable people for over 40 years.
Set up by parents of children with a disability looking for alternatives to institutional care.
Our aim is to support people to have genuine control over their lives, play an active role in the community, accept responsibilities and develop as individuals.
We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment.
This post involves working with or having access to adults at risk and/or their records, therefore, we will require an Enhanced Disclosure from the Disclosure and Barring Services.
This will be fully subsidised by Outward.
About the role
, You will assess new referrals and develop and manage comprehensive transition, move-in, support & risk plans., You will be required to build and maintain strong relationships and a partnership approach with families and involved professionals and stakeholders., You will develop, coach and mentor a positive and resilient team of support workers and deputies to deliver high-quality and personalised support and embed a culture of positive behaviour support., You will be responsible for ensuring support is delivered innovatively, flexibly and on a person-centred basis to meet the needs and outcomes of the people supported., You will be responsible for delivering the service within budget and within expected performance indicators, including delivering on outcomes for the people supported, You will be responsible for ensuring the service is safe, effective, caring, well-led, responsive and managed to meet CQC essential standards to a minimum of good service and with the aim of achieving outstanding.
About You
, You will have significant management experience of working in a similar setting., Ideally you will have as a minimum: o 3 years' experience of delivering person-centred support to people with a learning disability/autism and complex needs including behaviours of concern. o A minimum of 1 year's experience of managing a service for people with a learning disability/autism/complex needs, You will be an excellent communicator, liaising effectively with key stakeholders including the multi-disciplinary and health professionals, family carers and people we support., You will have experience of staff management and the ability to lead, motivate and develop a large team, ensuring staff are appropriately trained.
You will be visible in the service and strive to model best practice and inspire support workers., You will be able to think creatively and be adaptable in approaches, with experience of implementing emergency management guidance to support staff., Experience of carrying out needs assessments and creating support and risk management plans for people., The ability to deliver a creative and flexible service that makes a positive difference to people's lives, in accordance with an individual support plan, the service specification and CQC requirements, Leading by example, you will uphold the rights of people we support to be involved at all levels of decision making.
Benefits
We value everything our staff do for the people we support, so we provide a great benefits package:
, 25 days Annual Leave excluding Bank Holidays (pro rata for part time) , Comprehensive Learning & Development Programme , Computing Scheme , Credit Union Scheme , Cycle-to-Work Scheme , Death in Service Benefit , Health Assured - Employee Assistance Programme , Eye care Vouchers , Flu Jab Reimbursement , Long Service Awards , Pension Scheme , Purchase Additional Annual Leave, Refer-a-Friend Scheme , Retirements , Loans (including season tickets and parking permit loans) , Blue Light Card
Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment.
This post involves working with or having access to adults at risk and/or their records, therefore we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates.
This will be fully subsidised by Outward.
If you think you meet the requirements of the role, then please click apply to submit an application.
The closing date for all applications is on the 12th March 2025
Interviews will be held week commencing 24th March 2025
Outward is committed to equality and diversity and welcomes applications from all sections of the community. ....Read more...
Type: Permanent Location: Enfield, England
Start: ASAP
Salary / Rate: Up to £39587.00 per annum
Posted: 2025-03-03 16:27:22
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Casual Housekeeping AssistantCasual Evening Public Areas CleanerCurrent Rate: £11.75 per hour, to increase 1st April 2025.
Bromley Court Hotel is the largest and most established hotel in the area with 110 bedrooms.
We are proud of our beautiful surroundings, superb food, and talented team that provides personal service to all our guests.
We are situated in two acres of beautifully landscaped gardens where Customers choose to hold large events from Corporate Meetings to Weddings and Christmas Parties.
We are currently looking to recruit 2 roles:
A casual Housekeeping Assistant to clean our bedrooms An evening public area cleaner
Hours are dependent on the daily levels of business in the hotel and will involve working weekends as we are 7 days per week business.
Normal working hours for housekeeping assistants are 08:30-15:30.Working hours for evening housekeepers run from 15:30 onwards.
Some knowledge of cleaning in large premises, ideally hotels, would be advantageous but not essential as full training will be provided.
Uniform provided plus meals whilst on duty.
If you are interested in joining a dynamic team, then please click 'Apply' to forward a letter or copy of your CV. ....Read more...
Type: Contract Location: South London, England
Start: ASAP
Salary / Rate: Up to £11.75 per hour
Posted: 2025-02-28 17:35:25
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Junior Food TechnologistSalary: £27,000 per annum
Based in central London & Wellingborough, operating throughout the UK and internationally, Food Alert is a leading food safety and health & safety consultancy.
Our clients span many sectors, including retail, leisure and education, but hospitality is where our expertise and passion lies.
We work with some of the UK's most innovative, exciting and high-profile restaurants, hotels and pub groups such as Brewdog, The Ivy Collection, Dishoom, Citizen M, and Harbour Hotels.
We are also part of The Citation Group, whose portfolio of companies proudly deliver compliance support services to more than 45,000 clients.
Our mission is to be the company that colleagues and clients want to work for and with.
Roles and Responsibilities, Participate in any ad-hoc technical consultancy projects regarding menu checks, allergens and nutrition as and when received., Assist in specification validations/approvals on Food Alert System Assure 65.
Client requirements vary; ensure spec check process is followed, including technical, legal and to customer policy.
Keep trackers up to date, ensure SLAs are met, and ensure queries are responded to in a timely manner., Manage specification writing projects.
Write accurate and legal specifications in customer formats as required.
Request access to data via email or remote connection, evaluate and learn client processes to ensure we are delivering to their ways of working, request gold standard specifications.
Double check all data written into specification for spelling, accuracy and compliance to the most recent Food Information regulations/customer codes of practice.
Ensure the specifications are quality checked internally and client deadlines are met., Familiarise yourself with customer projects, products and timescales using the internal workflow tracker., Create raw material and finished product specification trackers with structured detail and timelines., Keep all data and information consistent and compliant with company policy/customer codes of practice., Stay up to date with specification platforms like Tesco TQC, Hive, MCreate, Evolve, Igloo, M&S Find, Nutritics.
Familiarise with internal systems, e.g.
Assure Supplier, Assure Retail, Assure Menu., Complete QA Checks for other team members and document where required.
Person Specification, Excellent organisational skills and time management skills., Attention to detail., Excellent interpersonal skills and positive, can-do attitude, Ability to work through challenges and resolve issues, Team player who will step in and assist others when necessary , Competent with MS Office, Excel, Word and Outlook., Excellent written and oral communication skills.
Experience, Some experience of the food industry in particular, manufacturing, Worked with or knowledge of a variety of Ingredients (chilled, Ambient, ready to eat, etc), Knowledge of specifications or specification platforms, Knowledge of allergens and additives, Aware of Food Information Regulations and other regulations relating to hospitality and the food industry, Any experience with menus or nutrition
What do you get in return , Lots of support/exposure / on-the-job training & development, 25 days holiday plus bank holidays and 3 ‘gift days' between Christmas and New Year, Additional holiday enhancements (e.g.
a week off if you get married, time off on the birth of a grandchild etc), Enhanced sick pay, Employee Assistance Programme including face-to-face counselling sessions, Healthcare cash plan including discounted gym membership, Life insurance, Referral bonuses and vouchers, A fun, sociable team… and working in the hospitality industry we know how to throw a good party!
Hit 'Apply' now to forward your CV. ....Read more...
Type: Permanent Location: City of London, England
Start: ASAP
Salary / Rate: Up to £27000.00 per annum
Posted: 2025-02-27 15:39:49
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Internal HR AdministratorPlacement YearLocation: Wilmslow, CheshireWorking Hours: Full time
Citation is one of the UK's leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses.
We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation.
We love what we do, and we're on a mission to grow and that's where you come in.
Not bragging but…we've also just been named one of the Sunday Times Best companies to work for.
Again.
We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years.
Passionate about service, we're on a mission to revolutionise our colleagues' and clients' experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The purpose of HR in Citation is to create a culture that enables every colleague to be at their best.
As a team, we are hardworking and have fun whilst we do it.
You will have exposure to everyone in the business and everyone will quickly know your name.
We are as much interested in your personality as we are in your technical ability.
Our Industrial Placement Scheme is designed to provide you with valuable industry experience.
We believe in giving you immediate responsibility, helping you build professional skills and the potential to assist in securing a future graduate role.
You will be fully involved in the daily activities of the department as well as completing project work to give you a broad understanding of the function.
In this role, you will provide crucial support across the HR spectrum including engagement, performance management, employee relations, projects and reporting.
The RoleNo two days will be the same.
Working closely with the HR department, the main responsibilities include but are not limited to the following:, Working alongside our HR administrators to be the first port of call for all HR admin, Preparing essential colleague paperwork such as; contract and offer letters, salary review letters, leaver letters, Maintaining HR Systems and databases whilst working with large people data sets , Onboarding and offboarding colleagues including: System set-up, liaising with new starters, coordinating induction, closing accounts, conducting exit interviews, Benefit and reward administration, Compliance checks such as references, right to work, driving checks, etc, Coordinating internal engagement events and training , Supporting internal communications to ensure they are effective and in line with our culture and values, Shadowing our HR Business Partners in meetings to gain a deeper understanding, providing admin and note-taking support for a range of issues such as: investigations, disciplinaries, grievances, performance, wellbeing/absence issues, probation reviews etc, Leading the admin for all wellbeing initiatives including: DSE, Occupational Health, Access to work etc, Liaising with payroll to ensure colleagues are paid correctly, Project work as and when required by the wider HR team
About you:, Being efficient, organised and willing to roll your sleeves up is necessary, but we can't teach passion, drive and motivation, University 2nd year student looking for a placement year in 2025/2026 , Able to work accurately with excellent attention to detail, Good organisational and planning skills, Demonstrate excellent internal customer service in line with our values, Flexible and adaptable, Demonstrate excellent interpersonal skills (both written and oral), Able to work as part of a team and on own initiative
Here's a taste of the perks we roll out for our extraordinary team members:
, 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
Hit 'Apply' now to forward your CV. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Posted: 2025-02-26 23:30:02
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Social Media Co-ordinator/AnalystLocation: Hybrid/ Wilmslow, CheshireWorking Hours: 37.5hrs PWSalary: £26,000 - £28,000 per annum
Citation is one of the UK's leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses.
We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation.
We love what we do, and we're on a mission to grow and that's where you come in.
Not bragging but…we've also just been named one of the Sunday Times Best companies to work for.
Again.
We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years.
Passionate about service, we're on a mission to revolutionise our colleagues' and clients' experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
As a Social Media Analyst, you'll play a vital role in shaping our online presence and engaging our target audience.
We're B2B, but we're not boring - we want to stand out and capture the attention of busy small business owners across the UK.
Your responsibilities will include managing and reporting on our social media accounts; planning, briefing, scheduling and analysing monthly social campaigns across multiple brands; community management, and bringing fresh ideas, an analytical mind, and a test-and-learn approach to our social media accounts to drive brand awareness, engagement and leads.
You'll work alongside key stakeholders across our Marketing team, working most closely with our Content Marketing and Design teams, and reporting into our Group Content & Social Lead.
The role: The Citation Group is recruiting for a “Social Analyst” within our Group Marketing Team.
, Handle day-to-day management of our key social media platforms , Plan and schedule posts for all accounts efficiently using Hubspot , Collaborate with Content Marketers, Designers, Marketing Leads, Digital Acquisition Executives and external agencies to create high-performing social strategies for both organic and paid social , Report on social performance across our Group platforms on a monthly and quarterly basis, sharing insights and ideas on how we can improve the impact of campaigns with all stakeholders , Bring innovative ideas and creative concepts to our marketing plans, continuously reviewing and optimising social campaigns , Provide insights based on competitor tracking to help us stay at the forefront of industry trends - actively monitor competitor social media activities to identify opportunities and best practices.
, Champion our tone of voice and engage with our online community to build meaningful connections and interactions that show us as professionals with personality.
, Stay on top of algorithm changes and what's working across various platforms to steer social strategy
About you: , A passion for social as a B2B channel and analytics/reporting , Strong understanding of both organic and paid social , Excellent understanding of social media platforms and scheduling tools.
, Strong written skills , Excellent organisational skills to manage multiple brands and accounts.
, B2B experience desired but not essential.
, Creative problem solver with a growth mindset.
, Enthusiasm to learn and adapt in a fast-paced environment.
Here's a taste of the perks we roll out for our extraordinary team members:
, 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
Hit 'Apply' now to forward your CV. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: £26000.00 - £28000.00 per annum
Posted: 2025-02-25 17:24:33
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Client Retention Expert Location: Hybrid (Split between home and our Meadowhall Office) Hours: Full time Salary: £24,750 plus bonus Package: Westfield Health cash plan, 23 days holiday plus bank holidays, your birthday off, along with other employee perks
Are you looking for a career rather than just a job?
Do you want to join a winning team that always smashes its targets and gets great customer feedback?
Do you have customer service/client retention experience? Are you a target-driven sales professional who thrives on success and smashing targets?
Would you like to join a progressive and rewarding company?
Then we want you!
We are Citation - One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses.
We are part of the Citation Group which has over 60,000 clients who love us, need us and want to buy more from us.
Having acquired 13 businesses over the last 4 years which offer products and services that our clients need and want; we're only interested in future growth; we're not finished yet.
As a result, we are looking to expand our Customer Relationship team and we are looking for the absolute best to join us.
We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment.
What we can offer:, The chance to work for a Best Companies accredited business, A fun and supportive working environment, Real opportunities to progress, A competitive base salary with uncapped commission
The job:, Contacting an existing client base to discuss their service, add value and maintain relationships all with a view to reducing attrition, Focus is on client experience, Identify client needs and find solutions using listening skills and rapport, ‘Turn round' clients who no longer wish to continue with the service, Contact past client base with a view of providing services to them again, Work with existing clients to support new business growth, Hit targets based on both revenue and retention rate as a percentage
What we are looking for:We are looking for a confident individual who is quick-thinking, adaptable and resilient.
You will be enthusiastic, driven and customer-focused.
Excellent communication skills, (especially on the phone) the ability to learn quickly and attention to detail are a must.
If you have customer service, client retention or sales experience - perfect.
If not, we have a coaching programme that will support the right candidates to become successful in this role. ....Read more...
Type: Permanent Location: Sheffield, England
Start: ASAP
Salary / Rate: Up to £24750.00 per annum + + Bonus
Posted: 2025-02-25 13:43:19
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Job Title: Finance Assistant Salary: £24,000 per annumReporting To: Credit Control Manager/Contracts Administration Team LeaderLocation: Wilmslow/remoteHours of Work: 37.5 hours/week
The RoleAn opportunity has arisen for a Finance Assistant to join our finance team on a permanent basis.
Key Responsibilities
, Process new and renewal contracts, Set up new customer accounts in various systems, Manage Contract Admin mailbox, Amend/update customer accounts , Query resolution/assist in managing query log, Cash allocation , Manual billing, Manage direct debit rejections , Ad hoc tasks as required
Skills & attributes
, Organised with the ability to prioritise own workload, Excellent attention to detail, Experience of Microsoft word, excel and outlook, Professional attitude, Ability to work under own initiative & as part of a team, Ability to communicate with staff at all levels
About Us
We are Citation.
We are far from your average service provider.
Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine.
We are a nice bunch.
We don't do office politics or “that's not my job”.
We listen, support and take ownership.
We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years.
Passionate about service, we're on a mission to revolutionise our colleague's and client's experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
Working for Citation you will have access to 25 days holiday, plus your birthday off work, gym membership discount, healthcare, childcare vouchers, the opportunity to purchase extra leave, pension contributions and more.
It's a great place to work because of the people we employ.
Fun and professional, we want likeminded individuals who love to love their job (no ‘mood hoovers' here thanks!) and want the Company to succeed.
So if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £24000.00 per annum
Posted: 2025-02-25 13:32:18
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Customer Success Executive Location: Hybrid - home/ Wilmslow officeSalary: £25,000 per annum + bonus
Who are Client Success?We are a fun, enthusiastic growing team who love doing what we do - we love helping our clients with many smiles along the way.
We stand by the ‘No mood hoovers here' culture of our business, we know that engaged people working within a ‘no blame' culture will create fantastic experiences for our colleagues and clients.
We are flexible, supportive and most importantly human.
Our team make it a great place to work, we employ fun and professional people doing a great job together.
We are really proud of our leading engagement and retention rates, it is what has enabled our double-digit growth every year for the last 6 years and it is core to our business strategy.
As we scale for further growth across the group, we want to strengthen our already amazing client success team
Are these your strengths?, Understand client journey and client retention.
This involves understanding the client's experience from the first interaction to ongoing engagement.
It includes identifying touchpoints where client satisfaction and retention can be improved., Know how to have great conversations and identify areas where you can support our clients.
Effective communication skills are crucial.
Being able to engage in meaningful conversations with clients helps in understanding their needs and concerns., Build positive relationships through effective communication with colleagues and clients.
Building strong relationships is key in any business.
Effective communication with both colleagues and clients fosters trust and collaboration.
This involves clear and transparent communication, empathy, and understanding., Be a true team player on the good and bad days and always have the business objectives in mind.
Teamwork is essential.
Supporting colleagues and keeping the focus on overarching business goals helps maintain a positive and productive work environment., Self-motivated to achieve results.
Being self-motivated is crucial for meeting targets and objectives.
It involves taking initiative, setting personal goals, and working towards achieving them., Enjoy fast-paced working environments.
This involves being adaptable, quick-thinking, and able to handle multiple tasks efficiently.
About the roleAcross our group companies, we have 50,000 clients contracted to Citation and with that, we will need to renew the contract upon expiry in order to retain the benefits of using the Citation services.
In this role, you will be at the heart of the retention process to entice Citation clients to renew their services and agreement to maintain the working relationship with Citation.
We're extremely proud of our market-leading client retention rate of 92% and our client feedback is overwhelmingly positive.
You are responsible for reaching out to clients within your portfolio and having effective conversations to influence the decision to renew their core services with Citation, whilst also using all your skills as a sales professional to negotiate the sale of additional products and services, beneficial to their business.
This is an extremely important role in driving the business success and continuing our year-on-year growth.
You will also investigate and resolve complaints/client dissatisfaction or concerns raised by clients that are raised through different channels.
This could be internally or externally such as online or social media.
This will include identifying the root cause of client issues and resolving them by utilising tools/insight available and providing an appropriate outcome/resolution for each client.
It will also be a key part of the role to provide/collate analysis relating to specific client sectors/cohorts that show adoption and provide suggestions for improvements/new ideas to support client engagement.
With full training and a structured career path, we also offer a fun & supportive working environment to help you be at your best whilst making our client's businesses even better.
Who is Citation?We're one of the top 100 companies in the UK to work for with an industry-leading client retention rate and thousands of very happy clients.
(Our 5
* Trustpilot and Glassdoor reviews speak for themselves!).
We provide HR & H&S consultancy services across the UK, we are that right arm for many SMEs who come to us for advice and support.
We set our clients up for the future, making sure they have the correct policies and procedures in place, protecting them all the way.
The Citation Group is made up of many businesses, that proudly deliver services that our 45,000 clients need, want and value.
Our mission is to be the business that colleagues and clients want to work for and with.
It's a really exciting time to join our business - come grow with us!
Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine.
We are a nice bunch.
We don't do office politics or that's not my job.
We listen, support and take ownership.
Do you think you can have an impact? Take us from great to magnificent? Get in touch.
What we can offer:, The chance to work for a Best Companies accredited business, A fun and supportive working environment, Real opportunities to progress, A competitive base salary with a great commission scheme
Hit 'Apply' now to forward your CV. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £25000.00 per annum + + Bonus
Posted: 2025-02-25 13:20:31
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HR On-Demand ConsultantLocation: Hybrid - Home/FieldWorking Hours: 9-5:30 pmSalary: up to £48k per annum
Citation is one of the UK's leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses.
We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation.
We love what we do, and we're on a mission to grow and that's where you come in.
Not bragging but…we've also just been named one of the Sunday Times Best companies to work for.
Again.
We are looking for an HR On-Demand Consultant who has excellent employment law knowledge and hands-on HR experience who can offer support and guidance to our clients.
You will have strong objection-handling skills to effectively manage difficult conversations with clients and be confident in handling employees in various types of meeting settings.
You will exemplify a positive and professional image of the EL/HR teams to both internal and external clients.
Regular travel is an essential part of this role, and you will be expected to travel to client sites when required for the delivery of the HR On-Demand service.
You will also be expected to attend the Wilmslow head office as and when required by the Head of the Employment Law Team and HR On-Demand
The role: , Visiting clients at their site (or conducting remotely) to provide a range of HR On-Demand services including (but not limited to): , Hearing disciplinaries , Hearing grievances , Carrying out investigations , Managing exit negotiations , Conducting redundancy or TUPE consultations , Preparing and carrying out bespoke training , Auditing employee files , Conducting strategy meetings , Drafting reports containing your recommendations , Drafting outcome letters , Drafting settlement agreements or COT3s , Providing advice to clients covering a wide variety of HR/Employment Law issues from queries on maternity rights to disciplinary guidance to advice on TUPE , Collaborate with the Employment Law Team and HR On-Demand team advising and/or supporting others whilst dealing with complex cases.
Referrals/Products , Ability to identify and help to develop new products and assist with the roll out of them to the EL&HR team , Referral opportunities proactively identified with your own client base
General , As a part of this role, you will continuously seek opportunities to add value to the HR On-Demand service , You will enrich and contribute to our culture demonstrating that you are living Citation values in practice.
, To work on additional duties and/or project work as required by the business.
, To attend all internal training meetings and conferences , Effectively utilise the learning resources available e.g.
Lexis Nexis, IDS books.
Here's a taste of the perks we roll out for our extraordinary team members:
, 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Leicester, England
Start: ASAP
Salary / Rate: £45000.00 - £48000.00 per annum
Posted: 2025-02-25 13:18:53
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HR On-Demand ConsultantLocation: Hybrid - Home/FieldWorking Hours: 9-5:30 pmSalary: up to £48k per annum
Citation is one of the UK's leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses.
We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation.
We love what we do, and we're on a mission to grow and that's where you come in.
Not bragging but…we've also just been named one of the Sunday Times Best companies to work for.
Again.
We are looking for an HR On-Demand Consultant who has excellent employment law knowledge and hands-on HR experience who can offer support and guidance to our clients.
You will have strong objection-handling skills to effectively manage difficult conversations with clients and be confident in handling employees in various types of meeting settings.
You will exemplify a positive and professional image of the EL/HR teams to both internal and external clients.
Regular travel is an essential part of this role, and you will be expected to travel to client sites when required for the delivery of the HR On-Demand service.
You will also be expected to attend the Wilmslow head office as and when required by the Head of the Employment Law Team and HR On-Demand
The role: , Visiting clients at their site (or conducting remotely) to provide a range of HR On-Demand services including (but not limited to): , Hearing disciplinaries , Hearing grievances , Carrying out investigations , Managing exit negotiations , Conducting redundancy or TUPE consultations , Preparing and carrying out bespoke training , Auditing employee files , Conducting strategy meetings , Drafting reports containing your recommendations , Drafting outcome letters , Drafting settlement agreements or COT3s , Providing advice to clients covering a wide variety of HR/Employment Law issues from queries on maternity rights to disciplinary guidance to advice on TUPE , Collaborate with the Employment Law Team and HR On-Demand team advising and/or supporting others whilst dealing with complex cases.
Referrals/Products , Ability to identify and help to develop new products and assist with the roll out of them to the EL&HR team , Referral opportunities proactively identified with your own client base
General , As a part of this role, you will continuously seek opportunities to add value to the HR On-Demand service , You will enrich and contribute to our culture demonstrating that you are living Citation values in practice.
, To work on additional duties and/or project work as required by the business.
, To attend all internal training meetings and conferences , Effectively utilise the learning resources available e.g.
Lexis Nexis, IDS books.
Here's a taste of the perks we roll out for our extraordinary team members:
, 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Sheffield, England
Start: ASAP
Salary / Rate: £45000.00 - £48000.00 per annum
Posted: 2025-02-25 13:13:36
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HR On-Demand ConsultantLocation: Hybrid - Home/FieldWorking Hours: 9-5:30 pmSalary: up to £48k per annum
Citation is one of the UK's leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses.
We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation.
We love what we do, and we're on a mission to grow and that's where you come in.
Not bragging but…we've also just been named one of the Sunday Times Best companies to work for.
Again.
We are looking for an HR On-Demand Consultant who has excellent employment law knowledge and hands-on HR experience who can offer support and guidance to our clients.
You will have strong objection-handling skills to effectively manage difficult conversations with clients and be confident in handling employees in various types of meeting settings.
You will exemplify a positive and professional image of the EL/HR teams to both internal and external clients.
Regular travel is an essential part of this role, and you will be expected to travel to client sites when required for the delivery of the HR On-Demand service.
You will also be expected to attend the Wilmslow head office as and when required by the Head of the Employment Law Team and HR On-Demand
The role: , Visiting clients at their site (or conducting remotely) to provide a range of HR On-Demand services including (but not limited to): , Hearing disciplinaries , Hearing grievances , Carrying out investigations , Managing exit negotiations , Conducting redundancy or TUPE consultations , Preparing and carrying out bespoke training , Auditing employee files , Conducting strategy meetings , Drafting reports containing your recommendations , Drafting outcome letters , Drafting settlement agreements or COT3s , Providing advice to clients covering a wide variety of HR/Employment Law issues from queries on maternity rights to disciplinary guidance to advice on TUPE , Collaborate with the Employment Law Team and HR On-Demand team advising and/or supporting others whilst dealing with complex cases.
Referrals/Products , Ability to identify and help to develop new products and assist with the roll out of them to the EL&HR team , Referral opportunities proactively identified with your own client base
General , As a part of this role, you will continuously seek opportunities to add value to the HR On-Demand service , You will enrich and contribute to our culture demonstrating that you are living Citation values in practice.
, To work on additional duties and/or project work as required by the business.
, To attend all internal training meetings and conferences , Effectively utilise the learning resources available e.g.
Lexis Nexis, IDS books.
Here's a taste of the perks we roll out for our extraordinary team members:
, 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Milton Keynes, England
Start: ASAP
Salary / Rate: £45000.00 - £48000.00 per annum
Posted: 2025-02-25 13:12:41
-
HR On-Demand ConsultantLocation: Hybrid - Home/FieldWorking Hours: 9-5:30 pmSalary: up to £48k per annum
Citation is one of the UK's leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses.
We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation.
We love what we do, and we're on a mission to grow and that's where you come in.
Not bragging but…we've also just been named one of the Sunday Times Best companies to work for.
Again.
We are looking for an HR On-Demand Consultant who has excellent employment law knowledge and hands-on HR experience who can offer support and guidance to our clients.
You will have strong objection-handling skills to effectively manage difficult conversations with clients and be confident in handling employees in various types of meeting settings.
You will exemplify a positive and professional image of the EL/HR teams to both internal and external clients.
Regular travel is an essential part of this role, and you will be expected to travel to client sites when required for the delivery of the HR On-Demand service.
You will also be expected to attend the Wilmslow head office as and when required by the Head of the Employment Law Team and HR On-Demand
The role: , Visiting clients at their site (or conducting remotely) to provide a range of HR On-Demand services including (but not limited to): , Hearing disciplinaries , Hearing grievances , Carrying out investigations , Managing exit negotiations , Conducting redundancy or TUPE consultations , Preparing and carrying out bespoke training , Auditing employee files , Conducting strategy meetings , Drafting reports containing your recommendations , Drafting outcome letters , Drafting settlement agreements or COT3s , Providing advice to clients covering a wide variety of HR/Employment Law issues from queries on maternity rights to disciplinary guidance to advice on TUPE , Collaborate with the Employment Law Team and HR On-Demand team advising and/or supporting others whilst dealing with complex cases.
Referrals/Products , Ability to identify and help to develop new products and assist with the roll out of them to the EL&HR team , Referral opportunities proactively identified with your own client base
General , As a part of this role, you will continuously seek opportunities to add value to the HR On-Demand service , You will enrich and contribute to our culture demonstrating that you are living Citation values in practice.
, To work on additional duties and/or project work as required by the business.
, To attend all internal training meetings and conferences , Effectively utilise the learning resources available e.g.
Lexis Nexis, IDS books.
Here's a taste of the perks we roll out for our extraordinary team members:
, 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Northampton, England
Start: ASAP
Salary / Rate: £45000.00 - £48000.00 per annum
Posted: 2025-02-25 13:11:00
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Job Title: Credit Controller Salary: £25,000 + bonus per annumReporting To: Group Credit ManagerLocation: Remote/WilmslowHours of Work: 37.5
The RoleAn opportunity has arisen for a Credit Controller to join our finance team based in Wilmslow.
Key Responsibilities, Chase payment of outstanding debts via telephone, letter, email, Re-instate & set up new direct debits , Resolve customer queries, Cash allocation, Admin duties including emailing copy invoices
The Person, Knowledge and experience of credit control processes and procedures is essential, Transactional finance knowledge and understanding, Experience of Microsoft Word, Excel, Outlook, Professional attitude and persona, Positive outlook, Strong work ethic, Able to prioritise workload, Negotiation skills, Ability to communicate with clients and staff at all levels, Generate and maintain solid working relationships with customers and colleagues
About Us
We are Citation.
We are far from your average service provider.
Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine.
We are a nice bunch.
We don't do office politics or “that's not my job”.
We listen, support and take ownership.
We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years.
Passionate about service, we're on a mission to revolutionise our colleague's and client's experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
Working for Citation you will have access to 25 days holiday, plus your birthday off work, gym membership discount, healthcare, childcare vouchers, the opportunity to purchase extra leave, pension contributions and more.
It's a great place to work because of the people we employ.
Fun and professional, we want likeminded individuals who love to love their job (no ‘mood hoovers' here thanks!) and want the Company to succeed.
So if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £25000.00 per annum + + bonus
Posted: 2025-02-25 13:06:49
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CAD/CAM EngineerLocation: Dudley AreaSalary: £30-32K Per annum (negotiable) + Bonus package
Who are we?
Accurate Laser Cutting Ltd are a leading sheet metal sub-contractor based in Oldbury, West Midlands.
Established in 2005, we offer a bespoke laser cutting and forming service to a wide range of industries across the UK.
Our CAD/CAM department is an exciting, varied and busy department.
We deal with various engineering sectors & materials so the day-to-day role will always be diverse.
Our convenient location, just on the outskirts of Dudley, West Midlands, means our premises are easily accessible via bus, car & train.
What are we looking for from a CAD/CAM Engineer?, Will be proficient in using SolidWorks, Strong understanding of technical engineering drawings and sheet metal manufacturing processes, The ability to work under pressure, solve problems independently and willing to work as part of a team, Strong communication skills, Punctual, reliable and flexible
What will your duties be working as a CAD/CAM Engineer?
, To create technical drawings and programs for manufacture on lasers and press brakes, Communicating with other members of the CAD/CAM department to prioritise work under a busy schedule, Be responsible for procurement of raw materials, To use “Bysoft” software for nesting of parts
You will be working in a small but fast-paced production team, Working hours 8 AM -5 PM, Monday - Friday
Why should you apply for the role of CAD/CAM Engineer?
, Competitive salary package, Benefits - Company bonus scheme & Paid overtime, Onsite Parking, You will be joining a growing company that continually invest in people and technology
When do we need you?
, ASAP - notice periods will be accepted
Interested? Click ‘Apply' to continue your application.
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* No agencies will be considered
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Type: Permanent Location: Oldbury, England
Start: ASAP
Salary / Rate: £30000.00 - £32000.00 per annum + + Bonus package
Posted: 2025-02-24 14:37:42
