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Onboarding Co-ordinator- No experience needed!Location: Hybrid 2 days in the office, the rest working from homeSalary: £24,000 + bonusLocation: Wilmslow - Hybrid Citation is one of the UK's biggest providers of Health & Safety, HR, Employment Law and ISO services to businesses.
We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies!
It's a great place to work because of the people we employ.
Fun, professional and supportive, we want likeminded individuals who love to love their job (no 'mood hoovers' here, thanks!).
So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.
The RoleAs we continue to grow and invest in service and technology, we are looking to recruit a new Onboarding Co-ordinator within our Client Support department.
You will be responsible for providing the very best telephone and online support to our clients across the UK.
You will welcome them, train them on our platform, and make proactive touchpoints with them throughout their contract with us, ensuring they get the most out of their Citation service.
Who we are looking for?We are looking for people who are natural problem solvers, as you will be taking ownership of any queries from start to finish, identifying and anticipating needs and offering solutions.
Whatever your background, it is paramount to us that you are passionate about offering great customer service.
We can teach you the rest.
We want great people who can engage effectively over the phone and are able to deliver value add to the client.
A good problem solver, you will have the skills to quickly learn our online tools and use the information around you to identify solutions for our clients.
You will make it your mission to understand client needs and exceed their expectations. What's in it for you?We don't take ourselves too seriously, and we don't expect you to either! From your birthday off (paid!), space hopper races and incredible Christmas parties, to a 25-day holiday entitlement, gym membership discount and #freedrinkFriday, we do our fair share to keep things fun.
Hit Apply now to forward your CV. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £24000.00 per annum + + bonus
Posted: 2025-04-22 13:21:18
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Civil Enforcement Officer - Redbridge- Full-time; 40 hours a week - £28,808 per annum + mobile allowance Bases in IG2 and E18 postcodesDo you enjoy working outside? Do you have customer service experience? We have new openings for someone who:Wants to have a positive impact on your local area.Has excellent Customer Service skills and enjoys working with the public.Has interest in joining a reliable business and team, playing a key role in your local community.As a Civil Enforcement Officer, you will patrol the area on a moped, enforcing and advising on Parking Restrictions.
This is an important part of keeping roads moving and ensuring public safety. So, are you our next hire?
You will have excellent customer care skills.
Being able to speak to people in a friendly but effective way is a very important part of the role!You will patrol public streets and council car parks to issue Penalty Charge Notices.You will guide the public on rules and advise about parking provisions.You will report any defects to street furniture, such as signs and road markings.Many of our current managers started out as Civil Enforcement Officers themselves, so this could be a great place to start your career.
We are always thinking of creative ways to give more to our employees. What are some of the current benefits on offer to you? £28,808 annual salary + mobile allowanceUp to 28 days holiday per annum (includes BH)Workplace PensionFree UniformAccess to Learning & DevelopmentWhen will you be working? 40 hours per week Working 5 days of 7 as per rotaShifts between 14:15 - 23:15If this sounds like an opening for you then “apply now” and one of our team will be in touch with you very soon.We are focused on ensuring APCOA is a fair place to work for you regardless of age, race, gender or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential. ....Read more...
Type: Permanent Location: Redbridge,England
Start: 22/04/2025
Salary / Rate: £28,808 per annum
Posted: 2025-04-22 09:25:05
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Recruit4staff is proud to be representing their client, a leading packaging manufacturer in their search for A Customer Account Coordinator to work in their office near Bristol For the successful Customer Account Coordinator the client is offering:
£27,500 per annum Monday - Friday Days, 8:30 am - 5:00 pm 12 months FTC Great working environmentFree parking
The role – Customer Account Coordinator:
To act as part of an office-based support to the Customer Account Management team with the specific role of coordinating the day-to-day requests of Customer accountsInternal project management of Customer/Key Account requests related to cartons, such as - new artwork, carton design or pricingPlaying a key part in operational forecasting of board requirements to allow long-lead time board ordering and minimization of board stocks and machine utilisationEstablishing a rapport and direct lines of communication with Customers purchasing and logistics personnel to enhance the B2B working relationship.Processing orders received from Customers including assessing the conformity of these instructions with commercial agreements
What our client is looking for in a Customer Account Coordinator:
Customer service or sales experience within a manufacturing environment - ESSENTIALExperience in customer service and order processing UK Driving license - DESIRABLE Must be an effective communicator at all levels of the business.Experience working with JDE/SAP management info.
systems - ESSENTIAL
Key skills or similar Job titles:Internal sales, sales order processing, Customer service, Account Manager, Customer Service AdminCommutable From: Bristol, Chipping Sodbury, Warmley, KingswoodFor further information about this and other positions please apply now This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business. ....Read more...
Type: Contract Location: Bristol
Salary / Rate: £27.5k per year
Posted: 2025-04-17 17:20:42
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Recruit4staff is proud to be representing their client, a leading waste management company in their search for a Customer Service Advisor to work from their site in Wrexham For the successful Customer Service Advisor our client is offering:
Salary up to £25,000 per annumMonday to Friday 8.30am till 5.00pmPermanent positionBenefits: Free parking, 20 days + Bank Holidays + Pension
The role - Customer Service Advisor :
Responsible for managing inbound calls, emails and responses to customersHandling a range of enquiries across two services in the UK RegionManage and take ownership of any complaints from customers and members of the publicAdminister emails and respond to customers via telephone and written methods where necessary
What our client is looking for in a Customer Service Advisor :
Previous customer service experience - ESSENTIALExperience working with customer complaints / problem solving - ESSENTIALGood MS Office Literacy - ESSENTIALConfident communicatorAble to cope under pressure in a call handling environment
Key skills or similar Job titles: Retentions Advisor, Customer Service Advisor, Complaint Hander, Account Manager, Post-Sales Account Manager Commutable From: Wrexham, Chester, Denbighshire For further information about this and other positions please apply nowThis vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.R4SINDCHE ComHJ1 ....Read more...
Type: Permanent Location: Wrexham
Salary / Rate: £25k per year + Free parking, 20 days + Bank Holidays + Pension
Posted: 2025-04-17 15:53:38
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Summer Civil Enforcement Officer - Skegness - Full-Time; 45 hours per week - Until 31st October 2025 - £12.35 per hour£12.35 per hour PLUS £1,000
* retention bonus PLUS a £300 training bonus on completion of probation.
*See below for full details regarding shifts and T&C's for retention bonus
*Do you enjoy working outside and would like to have a positive impact on your local area? Would you like to work for a large and diverse company, but in a small and friendly team?Does this sound like you?We are recruiting for Civil Enforcement Officers in Skegness on a fixed term contract ending on 31st October 2025.
Albeit with a view to becoming permanent.Responsibilities:
You will be responsible for ensuring that all drivers follow parking policies on public streets and in car parks.You will ensure emergency vehicle access is not blocked, and the road is safe for all members of the public!Civil Enforcement Officers patrol public streets and local council car parks to ensure that car parking regulations are being followed.
You would issue Penalty Charge Notices, report defective signs and road markings, identify and report abandoned vehicles, and advise motorists where required.What will you bring?:
Excellent customer service and communication skills with an appropriate level of English.A desire to work outdoors as you could be walking quite long distances in all weathers on patrol.A full UK clean drivers’ licence is desired as this will make you deployable to other enforceable locations in one of our company vehicles.What is on offer to you?:
One week full training (£300 bonus on completion of a adequate 3-month probation)Full Uniform One late shift per week will be 11.30 – 21.30 the other 4 shifts will be daytime hours notified in advance.£12.35 hourly rateRetention Bonus Terms & Conditions: There will be a £1,000
* retention bonus paid at the end of your employment subject to the following criteria:
You do not leave the role prior to the end of the fixed term contract. You have no, or minimal absence during this time. If a permanent contract is offered to you at the end of the fixed term you will no longer be qualified for the retention bonus.
You will be given a permanent role instead.
·(
*pro-rata based on start date and contractual hours) So, could you be our next Civil Enforcement Officer? If this sounds like an opening for you then “apply now” We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the company.
We offer an inspiring work atmosphere where successes are shared through an ‘employee of the month scheme’ and regular social gatherings. ....Read more...
Type: Contract Location: Skegness,England
Start: 15/04/2025
Duration: Until 31st October 2025
Salary / Rate: £12.35 plus £1000 Retention Bonus
Posted: 2025-04-15 11:46:05
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Civil Enforcement Officer - Maidstone - Full-Time 40 hours per week - £25,396.80 per annum Do you enjoy working outdoors, helping people and have great communication skills?Do you have excellent customer service skills and enjoy being on the go?Do you have a Full UK Driving licence?If yes, you could be working alongside the Council at our Maidstone base, with permanent guaranteed hours as a Civil Enforcement Officer,.We could offer you a solution to long-term, stable employment with positions for those wanting to make a positive impact on their local area.
We can offer you:Hours: 5 out of 7 Mon-Sun between 0700-2200 This would be on a rota, and you should expect this to include regular Saturdays, Sundays, or bank holidays.So, what can you expect as a Civil Enforcement Officer?You will be helping members of the public, patrolling streets and council car parks advising and upholding parking restrictions. Undertaking parking enforcement patrols both on and off street across the Borough/ District (on foot and using a works supplied cycle or vehicle).Issuing of Penalty Charge Notices and maintaining evidential records to the required standard.Basic maintenance of pay and display machines.The role includes a large amount of lone working and although direct supervision is minimal external monitoring is undertaken.Patrolling to make sure that regulations are being followed.Reporting defective Street Furniture, Highway Markings signs and road markings and reporting abandoned vehiclesCollaborating with other professionals like police community support officers or the police to Report incidents like crimes or anti-social behaviour.So, could this role be for you?What will you bring?The ability to work as a team member or on your ownAn assertive but polite approach with patience and tact, using your ability to make decisions and manage outcomes in difficult situationsAn awareness of health and safetyGood numeracy skills the ability to keep accurate records for official use using portable computerised devicesFull Clean UK Driving LicenceCivil Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.We will provide you full training and a mobile allowance for the right candidate along with excellent career progression. Many of our current managers started out as Civil Enforcement Officers themselves, so this could be a great place for you to start your career.We believe that working for APCOA is great.
We are always thinking of creative ways to give more to our employees.Here is a sample of some of the current benefits on offer to you:Mobile allowanceUp to 28 days holiday per annum (includes BH)Workplace PensionFree UniformAccess to Learning & DevelopmentEmployee Discount SchemeIf you are the sort of person who enjoys being on the go, the role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch.We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a influencing work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Maidstone,England
Start: 14/04/2025
Salary / Rate: £25,396.80 per annum
Posted: 2025-04-14 12:02:08
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About YouDo you aspire to inspire and develop a dynamic team?Do you enjoy solving problems with a wide range of colleagues?Is a customer excellence your passion?If so, this role is perfect for you to join us and make a difference.
You will champion opportunities to consistently improve customer experience
You will have experience of coaching and mentoring a team of customer service professionals
You will be emotionally intelligent, with an understanding and concern for others About The RoleIn this role you will……Be a natural people leader, supervising a team of customer service professionals dealing with a wide range of customer enquiriesEnsure that we consistently deliver high standards of service and hold strong relationships across the organisationHelp to identify and implement customer process and experience improvements We don’t expect candidates to meet every single desired qualification.
If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! To find out more about the role, take a look at the job description. Role location: Hybrid working (on average 2 days working out of our Mansfield office) Schedule:Application closing date: 27th April 2025Sifting date: 28th April 2025Interviews: w/c 28th April 2025(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)Security:Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.Unfortunately we are unable to provide sponsorship.About Mining Remediation AuthorityOur benefits:
A cutting-edge pension scheme with an impressive employer contribution rate of approximately 28.97%.Experience our values-based recognition scheme that celebrates your contributions.Flexibility in working patterns, whether it's full-time, part-time, or compressed hours.Embrace flexible working arrangements tailored to your needs.Enjoy a generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days to that, alongside 8 public holidays.Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility).Get support to further your professional qualifications and payment for one annual professional subscription.Access a free, confidential Employee Assistance Programme to support your well-being.Unlock exclusive employee discountsEnsure your well-being with an annual health check and receive £15 monthly towards well-being activities.Enjoy the convenience of on-site free parking, along with complimentary tea, coffee, and soft drinks at our Mansfield office.Working with us:We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours.
Please feel free to talk about what flexibility means to you at your interview.With a genuine commitment to flexible working, we believe that work life balance is incredibly important.Who we are:Here at the Mining Remediation Authority, we really are a great team to work with.
We’re united in our passion and commitment to make a better future for people and the environment in mining areas.We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.We are excited about what our future holds.
Our work is helping to develop a new sustainable source of renewable energy for the UK.
By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.We truly are a supportive organisation where we all live and breathe our values.
We are inclusive, trusted and progressive in everything that we do.Equality, Diversity and Inclusion: As part of our commitment to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the minimum selection criteria who are disabled or from a minority ethnic community.We want to recruit you based on your skills and experience, and not the colour of your skin, where you come from, or who you share your life with. What’s important is that you can carry out your role effectively. That’s why, when you submit your application to us, we remove all your personal data before the hiring manager reviews your details.
If you are successful and you join us, you can be confident that this is because we trust that you will be successful and can make a difference. By continuing to improve our diversity, we continue to improve our knowledge and innovation and live our values of being trusted, inclusive and progressive. If you have the skills and experience that we are looking for, but you require an alternative application form or other reasonable adjustments to apply, let us know. You can get in touch by email at recruitment@coal.gov.uk or give us a call on 01623 637000 ....Read more...
Type: Permanent Location: Mansfield,England
Start: 11/04/2025
Salary / Rate: £28,543 - £34,886
Posted: 2025-04-11 14:53:05
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Job title Temprary Customer Service Administrator Location Waltham Abbey Hours of work Contracted 40 hours week – Monday to Friday Salary £12.21 per hour Our client are a proud independent bathroom manufacturer and distributor. They have a heritage of innovation and a wealth of experience supplying the leading names in bathrooms for over 37 years. Main purpose of the role:To carry out administrative duties covering various responsibilities to support the Customer Service, Sales and returns teams.
KEY DUTIES AND RESPONSIBILTIESProcessing sales and returns via email or phone in line with Robert Lee's policyAchieving 100% data accuracy when processing customer requestsCommunicating with clients and suppliers for informationContact clients to obtain missing information or answer queriesLiaise with the Logistics department to ensure special requests are met and scheduledStay up-to-date with new products and featuresTo support new aspects of the business as the company evolves. Key Performance IndicatorsAll documents and processes are completed dailyData quality metrics not limited to:ConsistencyCompletenessTimelinessAccuracyAuditabilityTechnical SkillsFamiliarity with SAP is preferred but not essentialAccurate data entry into ExcelExcellent time management skillsOverall awareness of Customer journeySoft SkillsCustomer service driven.Resource Management.Ability to build rapport with an aim to resolve issues.Open minded (listen, share ideas etc.) and able to bring added value and innovation Ability to handle conflicts / problem resolution etc. Agility, able to adapt / respond to a constantly changing and demanding environment Excellent written and verbal communication skills To work in accordance with the General Data Protection Regulations and Data Protection Act 2018.Ethics & Compliance, ability to apply and adhere to RLD value and policies If you feel you have the relevant experience then we’d love to hear from you, apply today! ....Read more...
Type: Contract Location: Waltham Abbey,England
Start: 11/04/2025
Duration: 6 weeks - possible temp to perm opportunity
Salary / Rate: £12.21 per hour, Benefits: DOE
Posted: 2025-04-11 11:50:05
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Recruit4staff are proud to be representing their client, a leading Holiday Company in their search for an Customer Service Executive to work based in the offices in Chester. For the successful Customer Service Executive our client is offering:
Salary up to £23,809.50 per annumMonday - Sunday (37.5 hours) Rota is 5 days out of 7, 9am to 5.30pmPermanent PositionBenefits: Pension, 22 Days Holiday, Enhanced Pension, Maternity & Paternity, Social Events, Employee Discounts, Life Insurance
The role - Customer Service Executive :-
Responsible for managing customer enquiries who are on holiday (in-resort)Manage individual queries and provide resolutions in line with company policiesInvestigate complaints Liaise with hoteliers to support resolutions in-resortProviding excellent customer servicePrioritise escalations
What our client is looking for in Customer Service Executive : -
Previous experience working within the travel industry in customer services / customer relations - ESSENTIALStrong communication Case Management / Complaint Management Experience - ESSENTIAL Able to cope well in pressured environmentsReactive in nature
Key skills or similar Job titles: Travel Agent, Travel Specialist, Booking Agent, Customer Service, Resolution Executive Commutable From: Cheshire, Flintshire, Denbighshire, Wrexham For further information about this and other positions please apply nowThis vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business. ....Read more...
Type: Permanent Location: Chester
Salary / Rate: £23,809.50 - 23,809.50 per year + 22 Days Holiday, Enhanced Pension, Maternity &
Posted: 2025-04-10 08:46:05
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Recruit4staff are proud to be representing their client, a leading Travel Specialist in their search for an Travel Sales Executive to work based in the offices in Chester or Remotely. For the successful Travel Sales Executive our client is offering:
Salary up to £25,000 per annum + Commission This is a full-time position where you will be required to work 39 hours per week; A 7-day shift pattern with shifts working up to 9pm, therefore, flexibility is a mustPermanent PositionBenefits: Commission, Pension, 22 Days Holiday, Enhanced Pension, Maternity & Paternity, Social Events, Employee Discounts, Life Insurance
The role - Travel Sales Executive :-
Dealing with warm leads, inbound calls and online enquiries to match holidays to customer needs and expectationIdentify Customer expectations Review all suppliers to find the right match to specificationLoad details of booked holidays onto the booking systemEnsure accuracy of bookings and meet booking targets at all timesBuild solid customer relationships for repeat business and ongoing sales
What our client is looking for in an Travel Sales Executive : -
Previous experience working within travel agency and/or travel contact centre based roles - ESSENTIALLuxury Travel / Prestige Travel Experience / Long Haul Travel Experience and Knowledge - ESSENTIAL Proven experience selling holidays to Asia, Dubai or the Maldives - DESIRABLETarget DrivenExcellent Communication skillsFlexible to work shift patterns
Key skills or similar Job titles: Travel Agent, Travel Specialist, Booking Agent, Commutable From: UK Wide For further information about this and other positions please apply nowThis vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business. ....Read more...
Type: Permanent Location: Chester
Salary / Rate: £25k per year + Commission, Pension, 22 Days Holiday, Enhanced Pension, Maternit
Posted: 2025-04-09 17:30:20
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Recruit4staff are proud to be representing their client, a leading Travel Specialist in their search for a Travel Consultant to work remotely, hybrid or in office, the offices based in Chester. For the successful Travel Consultant our client is offering:
Salary up to £26,260.00 Per Annum + OTEThis is a full-time position where you will be required to work 39 hours per week; A 7-day shift pattern (e.g.
3 week days 0900 - 2030 & 1 Weekend Day 0900 - 1730)Permanent Position Benefits: Commission, Pension, 22 Days Holiday, Enhanced Pension, Maternity & Paternity, Social Events, Employee Discounts, Life Insurance
The role - Travel Consultant:-
Contact customers who have not completed online bookings for holidays and overseas travelComplete bookings with customers whilst on the phoneIdentifying reasons for incomplete bookings; liaise with internal teams to ensure the products and website are in correct working order for the completion of other online bookingsWork to KPIs and outbound customer contact targets to capture incomplete bookings within a certain timescaleAssist customers having problems with bookings on the website
What our client is looking for in a Travel Consultant: -
Previous experience working in a sales or customer negotiation contact roles - ESSENTIALTravel Industry, Leisure Industry, Ticket Sales, Hotel Reservations & Reservations knowledge - ESSENTIAL Outbound customer contact experience / Customer Service - ESSENTIAL Able to work shift pattern to include weekends - ESSENTIAL
Key skills or similar Job titles: Booking Agent, Customer Service Advisor, Holiday Sales Advisor, Travel Agent, Holiday Rep. Commutable From: UK Wide For further information about this and other positions please apply nowThis vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business. ....Read more...
Type: Permanent Location: Chester
Salary / Rate: £24,761.88 - 26,260.00 per year + Commission, Pension, 22 Days Holiday, Enhanced
Posted: 2025-04-09 17:23:44
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Recruit4staff is proud to be representing their client, a leading Travel company in their search for an experienced Customer Service Executive to work in their busy office based in Chester. For the successful Customer Service Executive our client is offering:
£24,000 per annum Days role, Monday - Friday 9 am-5:30 pm, 37.5 hours per week Permanent position22 days holiday rising 1 day per year (up to 25)Company Pension SchemeBenefits packageOpportunities of hybrid working after 6-month probation
The Role of the Customer Service Executive :
Responsible for handling customer service enquires after holidays are booked Responding to inbound calls and emailsEscalating queries to specialist teams where necessary Providing resolutions and additional information to customers as and when required Administer amendments to bookings and extras at the customer's request
What our client is looking for in a Customer Service Executive :
Previous experience working in a customer service role - ESSENTIALTravel Industry or Holiday Industry Experience - ESSENTIALExcellent communication skills Computer Literate Customer Care and complaint management experience - ESSENTIAL
Key skills or similar Job titles: Customer Service Executive, Customer Service Advisor, Complaint Handler, Complaint Resolution Officer, Resolution Officer Commutable from: Chester, Wrexham, Runcorn, Warrington, Llay, Buckley, Flint, Deeside For further information about this and other positions please apply now This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Ltd who are operating as a recruitment agency, agent, agencies, employment agency or employment business. ....Read more...
Type: Permanent Location: Chester
Salary / Rate: £24k per year + Opportunities of hybrid working after 6-month probation / 22 day
Posted: 2025-04-09 17:12:59
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Customer Success Relationship Manager We are Citation - One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses.
We are part of the Citation Group, which has over 60,000 clients who love us, need us and want to buy more from us.
Having acquired 13 businesses over the last 4 years, which offer products and services that our clients need and want; we're only interested in future growth; we're not finished yet.
As a result, we are looking to expand our Customer Success team, and we are looking for the absolute best to join us.
We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment.Our Customer Success Relationship Managers are a team who all strive to have a positive influence on the Client Journey and experience they have through the Citation Services.
We are truly passionate about assisting clients where we can with a one team ethos to also support each member of the team and our colleagues around the business.
As a Customer Success Relationship Manager, we are pivotal to support the business in achieving their goals through the retention of clients, identifying uplift opportunities, and ensuring the customer engagement levels with service are maximised with all our client interactions.
There is varied experience throughout the team, but if you are successful, you have the full team's support to understand the role and be the best you can be.What will I be responsible for?, Ensuring that your customers are welcomed to Citation and have an exceptional onboarding experience that sets them up ready to use their new services., Enable your customers to get full use of their products and services, understanding their requirements and maximising opportunities., Ensuring the timely and successful delivery of our solutions according to the customers' needs and objectives., Identifying issues that are on the horizon and working collaboratively with your customer and our colleagues in other areas to prevent them coming to fruition., Operating as the main point of contact for any matters specific .to your clients, this may include queries, info on other products, administration of accounts and expressions of dissatisfaction or complaints., Identifying and growing opportunities within your customer base and collaborating with internal teams to ensure growth and retention attainment., Building and maintaining strong, long-lasting client relationships, working closely with other areas of the business to resolve issues for your customers., Developing a trusted advisor relationship with key stakeholders and executive sponsors., Contacting customers at relevant touchpoints to complete care calls., Assisting with high-severity requests or issue escalations as needed.Who are we looking for?, The successful candidate will have a Customer Success, Account Management and/or Customer Service experience, and be able to demonstrate the ability to communicate, present and influence effectively at all levels of the organisation., You will love to find solutions, have a positive mindset and a natural ability to turn a situation around.
You will be curious by nature and determined to find the best way forward for your customers.
So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £25000.00 per annum + package including travel
Posted: 2025-04-08 13:13:28
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Recruit4staff is proud to be representing their client, a leading waste management company in their search for a Customer Service Advisor to work from their site in Wrexham For the successful Customer Service Advisor our client is offering:
Salary up to £25,000 per annumMonday to Friday 8.30am till 5.00pmPermanent positionBenefits: Free parking, 20 days + Bank Holidays + Pension
The role - Customer Service Advisor :
Responsible for managing inbound calls, emails and responses to customersHandling a range of enquiries across two services in the UK RegionManage and take ownership of any complaints from customers and members of the publicAdminister emails and respond to customers via telephone and written methods where necessary
What our client is looking for in a Customer Service Advisor :
Previous customer service experience - ESSENTIALExperience working with customer complaints / problem solving - ESSENTIALGood MS Office Literacy - ESSENTIALConfident communicatorAble to cope under pressure in a call handling environment
Key skills or similar Job titles: Retentions Advisor, Customer Service Advisor, Complaint Hander, Account Manager, Post-Sales Account Manager Commutable From: Wrexham, Chester, Denbighshire For further information about this and other positions please apply nowThis vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.R4SINDCHE ....Read more...
Type: Permanent Location: Wrexham
Salary / Rate: £25k per year + Benefits: Free parking, 20 days + Bank Holidays + Pension
Posted: 2025-04-08 10:53:24
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Recruit4Staff are pleased to be representing their client, a leading Manufacturing company in their search for a Senior Buyer to work in their expanding facility in Telford. For the successful Senior Buyer our client is offering:
The starting salary is negotiable depending on experienceDays based role 8:30am - 5:15pm with a 4:15pm finish on FridaysPermanent positionFree on site parkingEV charging scheme25 days holiday + bank holidaysPension schemeThis position is fully Office based and will not involve Hybrid workingHealthcare scheme
The Role - Senior Buyer:
Strategic sourcing of materials, management procurement processes and optimizing cost without compromising on qualityParticipate in developing and executing procurement strategies for the GroupNegotiating contracts and terms with suppliers to secure advantageous terms.Ensuring timely delivery of materials and services from vendors.Track and report key functional metrics to reduce expenses and improve effectiveness.Conducting spend analysis and market research to stay updated on spend development and match with industryAssess, manage, and mitigate risks associated with supply contracts and agreementsControl spend and build a culture of long-term saving on procurement costsForecast price and market trends to identify changes in buyer-supplier powerFind and implement new suppliersDevelop and implement best practices and innovations to improve efficiency and effectiveness of procurement processesMaintaining strong relationships with suppliers and internal stakeholders.
What our client is looking for in a Senior Buyer:
Demonstrates 5+ years working in a Senior Buying role Experienced working within a fast paced Manufacturing/Engineering based businessAdditional certification is highly advantageous (CPP or CPSM)Strong negotiation skillsAble to handle complex procurement tasks
Key Skills or Similar Job Titles: Senior Buyer, Senior Purchaser, Senior Materials Buyer, Buyer, Strategic Buyer, Procurement Executive, Strategic Senior Buyer, Supply Chain ManagementCommutable from: Telford, Shrewsbury, Wolverhampton, Halesfield, Stafford Park, Hortonwood, Cannock, Bridgnorth, Kidderminster, Wombourne, Much Wenlock, Newport, Market Drayton For further information about this and other positions please apply now.
This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business.VAJB ....Read more...
Type: Permanent Location: Telford
Salary / Rate: Competitive Salary
Posted: 2025-04-04 13:24:10
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Customer Success ManagerWorking pattern: Hybrid
We are Citation.
We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies! If you don't know who we are, google us….
We're one of the top 100 companies in the UK to work for with an industry-leading client retention rate and thousands of very happy customers - Our 5
* Trustpilot and Glassdoor reviews speak for themselves!
Citation is one of the UK's biggest providers of Health & Safety, HR, Employment Law and ISO services to businesses.
We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies!
The RoleYou will be responsible for meeting with key business executives and stakeholders to develop long-term relationships with your portfolio of assigned clients and to ensure the client retention rate of 92%.
You will provide support at the pre-sale stage with larger clients to introduce your role and post-sale you will liaise between clients and cross-functional internal teams to ensure the timely and successful onboarding and delivery of our solutions according to client needs.
, Operate as the lead point of contact for all matters specific to your clients and deliver an adaptive and proactive customer relationship management approach , Create a customer success roadmap to coordinate the onboarding process and handover to service colleagues , Carry out detailed and planned agenda-driven account reviews with stakeholders and communicate updates to internal teams , Build and maintain strong, long-lasting client relationships and maintain a presence throughout the client life cycle , Maximise the use of your 3 days working from your home office (or our offices) to plan, prepare and actively contact your portfolio of clients , Optimise your 2 days in the field carrying out agenda-driven client meetings , Forecast and track key account metrics , Identify and grow opportunities within territory and collaborate with internal teams to ensure growth/retention attainment , Consistently deliver plus 1% to enhance client experience and subsequent NPS ratings
Key performance indicators (subject to change in line with business needs) , Financial -Demonstrate an increase in annual contract value/total contract value.
-Increase revenue by optimising the guided selling approach to introduce additional products to clients.
, Client retention -Attain your personal portfolio targets to achieve the overall 92% client retention rate.
-Increase Net Promoter Scores (NPS) in line with company goals and act upon valuable client insights to improve service delivery and ultimately client retention.
, Process -Produce productivity returns by maintaining key account information and detail of your interactions with your clients using our internal and CRM systems.
The Person The ideal candidate for our role will demonstrate the following skills and attributes: , Proven field-based account management or other relevant experience in a volume-based SME environment , Well-presented, confident, articulate, personable and well-motivated, Demonstrate a resolution-based approach , Able to demonstrate their proficiency in undertaking video call meetings as well as face-to-face interactions with clients, Track record of meeting and exceeding targets/KPIs We're a great bunch of people to work with because we care so much about our colleagues and culture.
We're not interested in hierarchy or politics, just getting things done and enabling people to be their brilliant selves
Apply now.
Come join us. ....Read more...
Type: Permanent Location: City of London, England
Start: ASAP
Posted: 2025-03-31 15:26:43
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Recruit4Staff are proud to be representing their client, a leading construction equipment supplier, in their search for an Account Manager to be based in their Leeds office.What our client is offering for the successful Account Manager:
£40,000 - £45,000 per annum (DOE)Monday to Friday, Days role Permanent contractPerformance-based incentivesCareer progression opportunitiesPension schemeSupportive team environment
The Role – Account Manager:
Manage existing customer accounts, ensuring an outstanding customer experience.Handle inbound sales calls and maximize sales opportunities.Proactively follow up on quotes and customer inquiries.Conduct outbound calls to drive revenue growth.Utilize Gap Matrix and Drop-Off Reporting for account management.Schedule and coordinate visits for the Business Development Manager (BDM).Maintain and update CRM Follow up on visits, ensuring all necessary actions are completed.Perform telemarketing and lead qualification from online chats, adding leads to the database.Meeting internal KPIs/targets
What our client is looking for in an Account Manager:
Extensive experience in a similar role - ESSENTIALStrong telephone communication skills - ESSENTIALAbility to manage customer relationships and drive revenue growth - ESSENTIALExperience using CRM systems - DESIRABLEKnowledge of the Construction/Civils industry - DESIRABLEStrong problem-solving skills and the ability to work independentlyTeam player with a proactive and results-driven approach
Key skills or similar Job Titles:
Internal Sales Executive, Customer Account Manager, Sales Coordinator, Business Development Executive, Inside Sales Representative.Commutable From:
Leeds, Wakefield, Bradford, Castleford, Pontefract, Harrogate.For further information about this and other positions, please apply now.This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency, or employment business. ....Read more...
Type: Permanent Location: Leeds
Salary / Rate: £40k - 45k per year + Free Breakfast on Site, Company Team Events, Friendly Envi
Posted: 2025-03-31 08:48:02
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Recruit4staff is proud to be representing their client, a leading manufacturing company in their search for a Customer Service Executive to work at their facility on Wrexham Industrial EstateFor the successful Customer Service Executive client is offering:
£24,683.75 per annumMonday - Friday - Either; 8:45 am -5:15 pm / 9 am - 5:30 pm (Saturday Rota Approx 1 in 6 weeks once trained)Permanent role with a reputable company Training and development opportunities Free parking on-siteIncrease in pay after 2 years services
The role – Customer Service Executive
Handling incoming calls ensuring KPIs are met Proactively manage the account ensuring that delayed orders and breakages are chased and communicated effectivelyTo answer technical questionsInputting orders on the same day as they're received To provide support with order entry and returnsAccurate data entry
What our client is looking for in a Customer Service Executive:
Must possess an excellent telephone manner - ESSENTIAL Previous customer service experience working in an office environment - ESSENTIAL Experience in dealing with customersBasic computer skillsMust be able to work effectively as part of a team
Key skills or similar Job titles: Customer Service Agent, Customer Service Executive, Customer Service Advisor, Customer Service Assistant Commutable From: Wrexham, Deeside, Ruabon, Chirk, Oswestry, Broughton For further information about this and other positions please apply now This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business. ....Read more...
Type: Permanent Location: Wrexham
Salary / Rate: £24,683.75 - 24,683.75 per year + Training and development opportunities, 20 Day
Posted: 2025-03-27 14:32:49
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Civil Enforcement Officer -Stafford - Full-Time; 37.5 hours per week - £23,809.50 per annumShifts:
8:00am - 4:00pm9:00am - 5:00pm1 late night a week every 4 weeks 1:00pm - 9:00pm ,1 Sunday in every 3 weeks 8:30am - 4:30pm7:5 working hours half an hour break per day over 5 days .Do you enjoy working with the public? Do you have good customer service skills? Do you like working outdoors? Do you have a Full UK Driving licence? If you answered yes, then this may be the role for you! Civil Enforcement Officers are a crucial part of our teams.
You will form part of the parking team operating mainly across the Waterfront and Riverside car parks in Stafford.
You will be ensuring all users of the car park are doing so in a respectful and safe manner. What you will do?
You will resolve customer’s concerns, patrol the car park, deter crime, and implement traffic control measures.You will be maintaining the agreed standards of site cleanliness and safety, whilst improving in all these areasMeet and exceed were ever possible the safety, security and service of the car park customers, our client, and the property.You will ensure a reliably high level of customer service, to resolve customers problems on site wherever possibleCarry out first line maintenance of payment machines, and other company equipmentAssist with Revenue Transfers and maintain records Revenue movement as laid down within the local revenue protection protocols, in line with APCOA SOP’sWhat you will bring?
Excellent customer service skillsBasic computer skillsKnowledge of health and safety needsA reliable and responsible attitude to work, including aptitude to be proactiveFull Clean UK Driving Licence
*What is on offer to you?Full training, Full all weather uniform, Overtime options Prospects for learning and development.£12.21 per hour
*Full Driving licence is essential for this role Does this sound like the ideal role for you? Click "apply" today and one of our team will be in contact soon.We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business.
We offer a inspiring work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Stafford,England
Start: 27/03/2025
Salary / Rate: £23,809.50 per annum
Posted: 2025-03-27 11:13:09
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The RoleEnvironmental Enforcement Officer - HillingdonFull-Time | £13.00 per hour (£27,040 per annum)Rising to £13.15 per hour after 12 monthsDo you have a passion for protecting the environment and helping your community? Enjoy working outdoors and staying active? This could be the perfect role for you!Join our friendly and dedicated team as an Environmental Enforcement Officer (EEO) and help keep Hillingdon clean, safe, and environmentally sound.
Every day, you'll make a difference by upholding local regulations and creating a cleaner, greener space for everyone.A driving license is preferred by not essential.What You'll Be Doing:
Patrolling streets to monitor and enforce local bylaws, preventing littering, dog fouling, and environmental breaches.Assisting the public, answering enquiries, and addressing complaints with care and professionalism.Issuing Fixed Penalty Notices where necessary to maintain environmental standards.Conducting interviews under caution, validating offender details, and preparing cases for legal action.Working closely with legal services and attending court as a witness when required.Building strong partnerships with key service areas and agencies like the Police.What You’ll Bring to the Role:
Experience in enforcement or environmental services (cleansing, waste collection, etc.).Confidence in engaging with the public, even in challenging situations.Excellent communication skills, capable of adapting to different audiences.A self-motivated, reliable, and team-oriented mindset.Strong problem-solving skills for resolving complex issues and complaints.Flexibility to cover other enforcement staff as needed.Understanding of Health and Safety and data protection protocols.A full, clean driving licence and a commitment to making a positive environmental impact.What We Offer You:
Competitive Pay: £27,040 per annum, rising after 12 monthsFlexible Full-Time Work: 40 hours per week + overtime opportunitiesTraining & Career Development: We invest in your successSupportive Team Environment: Be part of a passionate group of professionalsFree Car ParkingPension SchemeReady to Make a Difference?Protecting the environment starts with people like you.
If you’re passionate about your community, have enforcement experience, and enjoy working outdoors – we want to hear from you!Click "APPLY NOW" and one of our recruitment experts will be in touch soon! ....Read more...
Type: Permanent Location: Uxbridge,England
Start: 27/03/2025
Salary / Rate: £27040 per annum
Posted: 2025-03-27 11:05:21
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The RoleProcessing Centre Administrator – Dingwall - Full-Time; 40 hours per week - £23,795.20 per annum. Do you have a keen eye for detail? Do you have excellent written and verbal communication skills? Do you have the skill to multitask? Are you eager to learn new things? Can you work under pressure? Are you able to work weekends? If you answered yes, then this may be the opening for you! Here are some of the Responsibilities you will have in the role, but no limited to;
Reviewing CCTV images of cars parked in violation of local site rules.Undertake check-ups of vehicle ownership through the DVLA. Scan of inbound post from members of the public.Utilise software programs such as Parkway and FGL. What will you bring?:
Excellent documentation skills. The skill to work in a clerical setting. Have a keen eye for detail. Excellent written and verbal communication skills.The talent to learn new subjects and absorb new info.Be eager to acquire new knowledge of computer systems.The skill to multitask and adapt to change with minimum direction.
*Full accredited training will be provided to all successful applicants
* Are you looking to build a career? There is prospect for progression within the role as it is projected the Processing Centre will grow over the next 12 months and beyond.
We are looking for applicants that are seeking to develop their skills alongside this predicted growth. What can we offer you? £23,795.20 per annum 40 hours per week, working pattern is Mon to Fri but one Saturday every month. 5.6 weeks annual leave per annum rising to 6.6 weeks with long servicePension schemeEmployee of the month award schemeEmployee discount Award winning Training and Development
Does this sound like the role for you? Please apply now! We are focused on ensuring APCOA is a fair place for you to work regardless of age, race, gender or level in the business.
We offer a inspiring work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Dingwall,Scotland
Start: 27/03/2025
Salary / Rate: £23,795.20
Posted: 2025-03-27 10:12:04
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Mobile Car Parking Attendant - Portsmouth - full Time - 12.21 Per Hour Do you have excellent customer service skills? Do you have a flexible attitude? Do you have a valid UK Driving licence? If you answered yes to these questions, then read on!An opening has arisen for a Mobile Parking Attendant to join our team based in Portsmouth.
As a Parking Attendant you will provide front-line customer service.
You will be ensuring the car park is maintained and managed to the highest standards, as expected by our customers and our client.What you'll do:
You will provide first-class customer service support to our car park customersYou will deal with unusual incidents in accordance with policies and trainingYou will record and maintain all books and records assigned to your site in a legible and timely mannerYou will deal with all enquiries made in person, by telephone or by other means from customers, our client, its representatives or visitors as requiredYou will deliver the highest level of personal behaviour and standards at all timesYou will assist with tasks or problems within the car parks or traffic management as requestedYou will ensure that vehicle users conform to the clients laid down traffic regulationsYou will comply at all times with, Company Policies and Procedures and the Health & Safety LawsYou will undertake regular patrols of the premises to maintain security standardsWhat you'll bring:
You will have excellent customer service skills.You will have excellent oral and written communication skills.You will have excellent interpersonal skills, with the competence to build and maintain positive working connections.You will have a reliable, conscientious and flexible attitude to work and proactive nature.Does this sound like you? Click "apply" and one of our team will get back to you shortly.Must be 18 or over to apply and have a valid UK Driving licence We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Portsmouth,England
Start: 23/03/2025
Salary / Rate: £12.21 Per Hour
Posted: 2025-03-23 21:45:03
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Area Operations Manager - £44,000 Per Annum - Including a car allowance - Full-time - permanentDo you have experience in Operations Management? Are you looking for a varied and interesting role? Are you a natural leader with good communication skills? Do you have multi-site experience?If you answered yes, then keep reading!An exciting opportunity has arisen for an Operations Manager to support the security functions & car park operations across our Healthcare sites. If you have demonstrable experience in multi-site, client facing operations management role with P&L management this could be the position for you. This is an excellent chance to join a dynamic and growing company and support & grow APCOAs operations across our Healthcare sector .What you'll do:
Supporting the Head of Healthcare service, you will be involved in the operational support of various contracts.
Oversee all elements of individual team’s development and performance inclusive of coaching, appraising and disciplinary support up to and including dismissals.You will address any areas of underperformance and put in place corrective action plans to address these at site or individual level.Responsibility for ensuring compliance with H&S regulations at all sites will lie with you.
You will need to put in place corrective action plans to address any local issues.
Liaison with & overseeing contractors, site works & maintenance issues.Manage all fleet vehicles assigned to various site within the areaCreating monthly reports and ad-hoc reports as & when requiredManage clients’ expectations and you will need to attend regular client meetingsCarry out car park inspections and security Audits on an ad-hoc basis and create ‘to do’ lists for local management.Act as the focal Point for the Security industry AuthorityWhat you'll bring:
Demonstrable experience in Operations Management within a multi-site environmentExperience of P&L accounting, producing & managing budgetsExcellent leadership skillsConfident & Competent to develop beneficial relationships with the clients, senior managers and key stakeholdersAble to prioritise workloads in a fast-changing work environmentCompetence to work under pressure, with a positive and resilient natureIT literate with experience of using MS Office packages (Word, Excel, Outlook, PowerPoint)Have a hands-on can-do approach Full UK driving licence essentialExperience within the security industry would be advantageous, but is not essentialDoes this sound like you? Click "apply" today and one of our team will be in touch shortly.We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Luton,England
Start: 21/03/2025
Salary / Rate: £44,000 Per annum
Posted: 2025-03-21 11:45:15
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Security and Parking Officer - Bedford Hospital - 40 Hours per week - £23,795.20 per Annum Do you have an SIA license? Do you enjoy working outside? Are you a security focused person?Do you have experience in customer service? If you answered yes to the above, then read on! We currently have an opening for a Security and Parking Officer at Bedford Hospital. Security and Parking Officers are essential for access and safety for patients and staff. As a Security Officer you will protect the hospital against loss, theft and damage.
You will monitor and patrol the car parks as well as giving clear directions.
You will provide customer service to both the public and staff within the Hospital. Please note, shifts will be on a rotation basis: Days and Nights. 5 days a week, including some weekends What you will do:
You will provide safety and car park patrolling provision to our clients NHS hospital.You will patrol the hospital site ensuring the safety and security of the site and its users.You will have a role in the efficient running of the car park and control room, whilst working towards continuous progress in all these areas.You will need to demonstrate excellent communication skills, both written and verbal, and be able to work in a fast paced but caring atmosphere.If you hold a current, valid SIA license, then click "apply" today and one of our team will be in touch soon! Must be 18 or over to applyWe are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bedford,England
Start: 21/03/2025
Salary / Rate: £23,795.20 per Annum
Posted: 2025-03-21 10:22:04
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Security and Parking Officer - Bedford Hospital - Flexible Hours - £12.21Do you have an SIA license? Do you enjoy working outside? Are you a security focused person?Do you have experience in customer service? If you answered yes to the above, then read on! We currently have an opening for a Security and Parking Officer at Bedford Hospital. Security and Parking Officers are essential for access and safety for patients and staff. As a Security Officer you will protect the hospital against loss, theft and damage.
You will monitor and patrol the car parks as well as giving clear directions.
You will provide customer service to both the public and staff within the Hospital. Please note, shifts will be on a rotation basis: Days and nights, including some weekends What you will do:
You will provide safety and car park patrolling provision to our clients NHS hospital.You will patrol the hospital site ensuring the safety and security of the site and its users.You will have a role in the efficient running of the car park and control room, whilst working towards continuous progress in all these areas.You will need to demonstrate excellent communication skills, both written and verbal, and be able to work in a fast paced but caring atmosphere.If you hold a current, valid SIA license, then click "apply" today and one of our team will be in touch soon! Must be 18 or over to applyWe are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Contract Location: Bedford,England
Start: 21/03/2025
Salary / Rate: £12.21 Per Hour
Posted: 2025-03-21 10:14:04
