Warehouse & Transport Operations Manager

LOCATION - Heston, TW5 9NS
SALARY - £47,400 per annum
HOURS - Monday–Friday, 06:00–22:00 (Rotating AM/PM shifts) 

The Role
We are looking for an experienced Warehouse & Transport Operations Manager to oversee the day-to-day running of warehouse and transport operations at our Heston site.
This is a hands-on management role, responsible for ensuring operational efficiency, maintaining high service levels, managing costs and leading a team to deliver against key performance indicators (KPIs) and service level agreements (SLAs).The successful candidate will have a strong background in transport and warehouse operations, excellent leadership skills and the ability to manage a fast-paced environment while maintaining high standards of safety, compliance and customer service.

Desirable qualifications and experience

• A valid FLT certificate.
• A Driver Certificate of Professional Competence (CPC).
• Experience with bonded warehousing and customs procedures.

• Oversee the daily running of warehouse and transport operations, ensuring efficient and effective service delivery.
• Manage workforce planning, ensuring appropriate staffing levels and coordinating agency requirements where necessary.
• Monitor transport and warehouse performance against agreed KPIs, SLAs and operational targets.
• Ensure deliveries are accurately processed, loaded and dispatched, implementing recovery plans where required.
• Maintain strong customer relationships, providing clear communication and timely responses to operational queries.
• Lead, develop and motivate the operational team through coaching, training and performance management.
• Take responsibility for health and safety across the operation, ensuring compliance with relevant legislation, policies and procedures.
• Manage operational budgets, monitor expenditure and identify opportunities to reduce costs and improve productivity.
• Oversee vehicle and forklift truck (FLT) maintenance schedules, ensuring equipment is maintained appropriately.
• Monitor driver compliance, address infringements and ensure transport activities meet relevant regulatory requirements.
• Maintain accurate stock records, minimise stock losses and improve inventory accuracy.
• Ensure warehouse security procedures, audits and operational checks are completed.
• Manage unexpected staff absences and operational challenges to minimise disruption to service delivery.
• Identify and implement process improvements, including opportunities to improve systems and reduce manual administration.
• Support wider site management activities and lead operational changes, projects and new initiatives.
• Build effective working relationships with customers, colleagues and key stakeholders at all levels.

• At least three years' experience in transport management, ideally within a warehouse, logistics, freight or distribution environment.
• A good understanding of warehouse operations and transport processes.
• Knowledge of current transport legislation, driver compliance requirements and health and safety regulations.
• Experience managing teams, including workforce planning, training, coaching and performance management.
• The ability to monitor KPIs, manage budgets and drive operational improvements.
• Strong communication and customer service skills, with the ability to build relationships at all levels.
• Good IT skills, including Microsoft Office and warehouse management systems.
• An understanding of route planning and optimisation.
• A flexible approach to working hours and the ability to adapt to changing operational demands.
• Good literacy, numeracy and organisational skills.
• A full, valid driving licence.