Admin Manager - £27,000 - £30,000 / annum

ID - 1883

Position: Admin Manager

Salary: £27,000 - £30,000 per annum

Benefits:

• Comprehensive induction programme
• Ongoing training and development, the opportunity to build a career
• Workplace pension
• Employee discount scheme (Blue Light Card)
• Free DBS
• Free on-site parking

Shift Pattern: Fulltime Days, 40-hour a week

Location: Bury St Edmunds IP33

Job Purpose

To manage and oversee all administrative, clerical, and office functions within the nursing home, ensuring efficient day-to-day operations, accurate record-keeping, and full compliance with CQC, GDPR, and company policies.

The Admin Manager plays a key role in supporting clinical and management teams, enabling safe, well-led, and effective care delivery.

Key ResponsibilitiesAdministrative & Office Management

• Oversee the daily administrative operations of the nursing home
• Manage reception, enquiries, calls, correspondence, and visitor logs
• Ensure efficient filing systems (paper and electronic) are maintained
• Coordinate office supplies, stationery, and admin resources

Compliance, Records & Governance

• Maintain accurate resident records, staff files, and compliance documentation
• Ensure records are inspection-ready and meet CQC and local authority requirements
• Support audits, inspections, and information requests
• Ensure compliance with GDPR, data protection, and confidentiality standards

HR & Staffing Administration

• Manage staff personnel files, right-to-work checks, DBS documentation, and training records
• Support recruitment processes including adverts, interview coordination, and onboarding
• Monitor mandatory training, appraisals, and supervision records
• Liaise with payroll regarding starters, leavers, absences, and rota changes

Finance & Invoicing Support

• Process invoices, purchase orders, and expense claims
• Support fee administration, resident contracts, and funding documentation
• Liaise with local authorities, CCGs/ICBs, and finance teams as required
• Monitor petty cash and basic financial records in line with policy

Communication & Stakeholder Liaison

• Act as the first point of contact for families, professionals, and visitors
• Communicate professionally with GPs, local authorities, commissioners, and suppliers
• Support the Registered Manager with reports, letters, and meeting documentation

Operational Support

• Assist the Registered Manager with rota administration and staffing coordination
• Support complaints handling, incident documentation, and action tracking
• Contribute to quality assurance, service improvement, and policy implementation

Qualifications & Experience

• Previous experience in an administrative or office management role
• Experience within a healthcare, nursing home, or social care setting (desirable)
• Strong working knowledge of Microsoft Office and care management systems
• Understanding of CQC standards, GDPR, and compliance processes (desirable)

Key Skills & Competencies

• Excellent organisational and time-management skills
• High level of attention to detail and accuracy
• Professional communication and interpersonal skills
• Ability to handle confidential information appropriately
• Proactive, reliable, and able to work independently