Job Title - Transport Shift Manager Reporting Line: Transport Operations Manager
Location: Harrier Parkway Hurricane 258, Lutterworth LE17 4XT 
Direct Reports: Transport Supervisor
Shift Pattern: 6am - 6pm // 4 on - 4 off

Scope and Purpose of the Role
The Transport Shift Manager is responsible for leading and managing the daily transport operation, ensuring full legal compliance, operational efficiency, and strong people management.

The role oversees Supervisors and Briefers/Debriefers, ensuring that all transport activities are executed safely, on time, and in collaboration with internal stakeholders including HR, Compliance, Planning, and Sortation.

The Shift Manager drives performance through clear leadership, structured processes, and continuous improvement, ensuring the operation delivers exceptional service in line with business objectives.

Key Duties and Accountabilities (will include but not limited to)
·    Manage and lead the transport operation to ensure deliveries, collections, and fleet utilisation meet service levels, compliance standards, and customer expectations.
·    Ensure compliance with all workforce activity, including resource planning and the safe, cost-effective utilisation of all drivers and equipment.
·    Own, monitor, and control the driver briefing and debriefing process, ensuring that communication standards, documentation, and performance expectations are consistently met.
·    Ensure full legal and procedural compliance for all drivers and transport activities, including tachograph management, working time directive adherence, and O-Licence obligations.
·    Conduct employee investigations, grievances, and disciplinary processes in line with HR policies and procedures.
·    Manage driver performance to meet and exceed KPIs, providing coaching, corrective action, and development where necessary.
·    Ensure personnel files are up to date, including licence validation, training records, and compliance documentation.
·    Promote company Health & Safety and employment policies, ensuring that all team members are trained, competent, and compliant.
·    Lead and support site audits, working with the Transport Manager to ensure KPIs and audit standards are achieved.
·    Manage and oversee Supervisors and Briefers/Debriefers, conducting regular one-to-ones, performance reviews, and development planning.
·    Work closely with the Planning, Sortation, and HR teams to align operational priorities, workforce allocation, and site performance.
·    Monitor trailer readiness, arrival and departure timings, and operational efficiency to support the delivery plan.
 
·    Manage resource planning, including driver shift patterns, agency driver utilisation, and holiday scheduling to meet operational demand.
·    Manage recruitment and onboarding of permanent and temporary drivers as required to support business peaks.
·    Oversee accurate completion of driver records, defect reports, daily checks, and all mandatory documentation.
·    Ensure that all maintenance, MOTs, and service intervals are carried out on time, escalating any repair or maintenance issues promptly.
·    Actively engage with customer and site management teams to achieve performance targets, addressing any operational concerns quickly.
·    Support investigations into safety incidents, accidents, and near misses, ensuring appropriate documentation and follow-up through the EOA and H&S processes.
·    Lead continuous improvement initiatives to enhance productivity, safety, and communication across the transport and sortation functions.
·    Deputise for the Operations Transport Manager as required, providing operational leadership and ensuring service continuity.

Key Experience and Qualifications
·        Proven experience in transport operations management, ideally within a multi-shift, high-volume environment.
·        Strong leadership and people management skills, with experience in HR processes including absence management, investigations, and disciplinary handling.
·        Excellent understanding of O-Licence compliance, drivers’ hours, tachograph management, and transport legislation.
·        Experience managing compliance through Convey, Tachomaster, and associated systems.
·        Knowledge of ESP, Microlise, and other operational systems.
·        Proven ability to build relationships across departments including HR, Planning, Compliance, and Sortation.
·        Analytical approach to performance management and KPI delivery.
·        Strong communication, planning, and organisational skills.
·        Proficient in Microsoft Office, particularly Excel for data reporting and analysis.
·        Transport CPC qualification (desirable)
 
Cross-Functional Collaboration
The Transport Shift Manager will work closely with HR, Compliance, Planning, and Sortation teams to ensure
seamless operational delivery and people management.

This includes attending planning meetings, aligning resources to forecasted demand, addressing compliance and safety concerns, and maintaining open communication channels across departments.

They will represent the transport function in cross-departmental discussions, ensuring that operational priorities and challenges are clearly communicated and collaboratively resolved.

Line Management Responsibilities
The Transport Shift Manager directly manages Transport Supervisors and indirectly oversees
Briefers/Debriefers.

They are responsible for leading one-to-one meetings, performance reviews, and
progression plans to support staff development and engagement.

They ensure operational discipline,
professional standards, and team cohesion across the entire shift.

Is this role of interest?? Apply today!!