Job title             Temprary Customer Service Administrator

Location             Waltham Abbey
 
Hours of work    Contracted 40 hours week – Monday to Friday
 
Salary                 £12.21 per hour
 
Our client are a proud independent bathroom manufacturer and distributor.  They have a heritage of innovation and a wealth of experience supplying the leading names in bathrooms for over 37 years. 

Main purpose of the role:

To carry out administrative duties covering various responsibilities to support the Customer Service, Sales and returns teams.



KEY DUTIES AND RESPONSIBILTIES

• Processing sales and returns via email or phone in line with Robert Lee's policy
• Achieving 100% data accuracy when processing customer requests
• Communicating with clients and suppliers for information
• Contact clients to obtain missing information or answer queries
• Liaise with the Logistics department to ensure special requests are met and scheduled
• Stay up-to-date with new products and features
• To support new aspects of the business as the company evolves.

• All documents and processes are completed daily
• Data quality metrics not limited to:
  • Consistency
  • Completeness
  • Timeliness
  • Accuracy
  • Auditability

• Familiarity with SAP is preferred but not essential
• Accurate data entry into Excel
• Excellent time management skills
• Overall awareness of Customer journey

• Customer service driven.
• Resource Management.
• Ability to build rapport with an aim to resolve issues.
• Open minded (listen, share ideas etc.) and able to bring added value and innovation  
• Ability to handle conflicts / problem resolution etc. 
• Agility, able to adapt / respond to a constantly changing and demanding environment 
• Excellent written and verbal communication skills 
• To work in accordance with the General Data Protection Regulations and Data Protection Act 2018.
• Ethics & Compliance, ability to apply and adhere to RLD value and policies