Customer Insight and Engagement Officer

About The Role
Salvation Army Homes is on a journey.

We want to help transform lives and we are looking for a truly customer focused person to help drive our work around customer insight and engagement.

This is not just about meeting the regulatory standards.

This is about helping customers influence and shape the services we provide through co-production and innovative discussion & engagement.
With homes across England the role requires someone who can travel, inspire/influence colleagues and is committed to collaborative working.

Salvation Army Homes has a range of general needs, sheltered and supported accommodation.

The variety and diversity is amazing and you will help us design services & solutions using real time data and feedback, for different schemes working alongside customers.
Our values underpin everything we do and our future is going to be bright and exciting.

This is a great opportunity for someone to help us firmly embed customers at the heart of our organisation.


About The Candidate
The successful applicant will instinctively share our values, be committed to transforming lives, have a true dedication to customers and be able to work creatively to deliver real time data and customer feedback that makes a difference to how we do things.  
You will need to be:

  • A confident and inspirational communicator, not fazed by difficult situations
  • Able to build trusting, professional relationships and have a high level of resilience
  • Have a real passion for and good knowledge/experience of working with customers
  • Demonstrable experience of working with and analysing data 
Benefits of working as a Customer Insight and Engagement Officer:
In return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits.

This includes,
  • 26 days paid annual leave pro rata rising to 31 days, plus public holidays
  • A high street discount scheme (great savings both online and in-store)
  • Pension with life assurance
  • Health assistance programme
  • Training opportunities to aide your own personal and professional development


About The Company
A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. 
 
Salvation Army Homes is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment.
 
Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour.

In order to succeed, however, we need the right people in place.

Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement.

services to our residents.

That’s where you come in.
As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. 
We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Therefore, if you are interested, please submit your application as early as possible




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