Business Analyst

Business Analyst | Telecoms | Gibraltar | Office based

Business Analyst required for Telecommunications company based in Gibraltar, reporting to the Department Manager and collaborating with Senior Management, as required.

As the Business Analyst you will be a subject matter expert in relation to a specific remit of technology, software, or services, and a generalist across all areas of telecommunications technology, infrastructure, software, or services within the organisation.

What's on offer to you?

• Exciting Telecoms company with growth plans


• Lots of new projects


• Working with the senior management team

What You Will Be Doing

• Operationally maintain and continuously improve the functions within the business or technical domain


• Dimension in line with business requirements


• Apply best practices as defined by standardisation committees, industry bodies, and vendors


• Track vendors' technology evolutions and lifecycle


• Participate in the planning, development, design, engineering, architecture, integration, testing, acceptance, optimisation, and implementation activities within the technical domain


• Contribute to the drafting, collating, and maintaining of a repository of documentation in relation to the specific technical domain


• Contribute to the definition and execute multi-year roadmaps aligned with the company's technical strategy and business objectives


• Develop within the specific area of telecommunications technology, infrastructure, software, or services as determined by the Company


• Business Process Analysis


• Analysing and optimizing business processes related to telecommunications services such as:


• Billing (Rate plan configurations, Discounts and promotions, Bill generation, revenue assurance, billing reports and analytics and billing system enhancements)


• Charging (Online/Offline charging (Ro / Rf interfaces), CDR processing (examples include Voice, SMS, Data, Roaming with associated encoding mechanisms JSON, XML, CSV, ASN.1)


• Product lifecycle management (Product introduction, Maturity, decline and end of life stages)


• Provisioning (New service activation, Service upgrades/downgrades, service suspension / termination, etc.)


• Identifying areas for improvement and recommending solutions


• Collaborating with stakeholders to define and document business requirements based on ITIL / eTOM models, encompassing concepts such as:


• Concept to Market (C2M)


• Lead to cash (L2C)


• Trouble to resolution (T2R)

What You Will Need to Succeed in This Role

• 5+ years' experience in a Business Analyst role


• Be a subject matter expert, in one or more areas of technology, infrastructure, software or services, whilst also being a generalist across the technical function (middle to top of scale).
  
  An Analyst on the upper part of the scale will possess an expanded skillset and considered a senior specialist


• Be a generalist across all areas of technology, infrastructure, software and services within the technical function (bottom to middle of scale)


• ITIL / eTOM models


• Experience with Agile, Scrum

Keywords: Business Analyst | Gibraltar | Agile | Telecoms