IT Service Delivery Manager

Service Delivery Manager

Location: Home-based with hybrid working pattern (occasional travel to sites required)
Hours: Full time, 37.5 hours per week
Salary: Up to £52,000 per annum

About Us: Join a leading healthcare organization committed to delivering outstanding services and improving patient outcomes.

Our Technology division is at the forefront of this mission, working alongside other Technology Teams to ensure the effective delivery of IT services to colleagues, stakeholders, and patients.

Position Overview: We are seeking an experienced Service Delivery Manager to act as the principal contact and link between our business and IT service delivery teams.

This is a key role within our Technology division, responsible for maintaining high service levels, guiding service teams, and optimizing processes.

You will play a crucial role in ensuring the seamless delivery of IT services across our organization.

Key Responsibilities:

• Understand and monitor the health, performance, and availability of IT services, driving continuous service improvement.
• Manage service changes and introductions, optimizing delivery to minimize service interruptions.
• Coordinate major incident responses, ensuring timely resolution and minimizing impact on business operations.
• Continuously improve service delivery processes, including:
  • Major Incident Management (MIM)
  • Service Improvement Plans
  • Change Management
  • Problem Management
  • Service Transition
  • Service Design

• Strong background in IT Service Management within a large organisation covering multiple sites
• High levels of emotional intelligence and solid communication skills.
• Proven ability to manage and improve IT service delivery processes.
• Strong leadership skills with the ability to guide and motivate service teams.
• Experience in coordinating major incident responses and driving service improvements.

• Competitive salary up to £52,000 per annum.
• Flexible, home-based role with occasional travel.
• Opportunity to work with a leading healthcare organization committed to improving patient outcomes.
• Supportive and collaborative work environment.