Helpdesk Administrator

Are you a problem-solver with exceptional communication skills? Do you thrive in a fast-paced environment and have a passion for providing top-notch customer service? CBW are recruiting for multiple Helpdesk Administrators a leading facilities management company in Glasgow.

As a Helpdesk Administrator, you will be the first point of contact for our clients, handling incoming calls, emails, and service requests with professionalism and efficiency.

You will play a crucial role in coordinating our maintenance teams, ensuring that all issues are logged, prioritised, and resolved promptly.

Key Responsibilities:

  • Handle incoming calls, emails, and service requests in a timely and professional manner.
  • Log and prioritise service requests using our in-house management system.
  • Coordinate with maintenance teams and contractors to schedule and track service calls.
  • Provide accurate information to clients and update them on the status of their requests.
  • Maintain comprehensive records of all communications and service activities.
What We’re Looking For:

  • Excellent communication and interpersonal skills.
  • Strong organisational skills and the ability to multitask effectively.
  • Previous experience in a helpdesk or customer service role is preferred.
  • Proficiency with computer systems and software applications.
  • A proactive attitude with a keen eye for detail.
Why Join Us?

  • Competitive salary £25,000 - £28,000 
  • Opportunities for professional development and career growth.
  • A supportive and friendly team environment.
  • The chance to work with a dynamic company dedicated to excellence in facilities management.
If you’re ready to take on this exciting challenge, please apply online with an up to date CV. 


  • Start: 21/06/2024
  • Rate: £25000 - £28000 per annum
  • Location: Glasgow,Scotland
  • Type: Permanent
  • Industry: Construction
  • Recruiter: CBW Staffing Solutions
  • Contact: Maxine McGrath
  • Tel: 02035833099
  • Email: to view click here
  • Reference: V-38267
  • Posted: 2024-06-21 13:41:04 -

  • View all Jobs from CBW Staffing Solutions


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