Job role:           National Account Customer Service (German speaking)
 
Location:          Blackburn (hybrid working opportunity)
 
Salary:              £29,500 (Depending on skills and experience)

Hours:              Flexible working hours Monday to Friday between 08:00 and 18:00

Centric Talent are currently recruiting for a National Account Customer Service Exec (German speaking) for our client, who since 2008, have been transforming the lives of thousands of smokers and vapers with their amazing combination of e-liquids, devices and of course their expert team.

They are currently looking to strengthen their team with a new National Account Customer Service Exec who is fluent in German both spoken and written.

The role is based in Blackburn, after training, the role will offer a hybrid working pattern being required to attend the office 3 days per week and 2 day working from home.

This is a dynamic role working within the National Accounts Team to support GmbH customers operationally on a daily basis, ensuring all operational tasks are completed to agreed timescales.

Benefits of working for our client as a Sales Support Executive: 

This is a superb company to work for, and some of these include: 

• Employee Discount
• Employee Assistance Programme
• Access to Instant Savings vouchers
• Access to the Head Office in-house Gym
• Quarterly Recognition Awards
• Flexible working hours between 08:00 and 18:00
• Christmas Raffle (some excellent prizes that include new mobile phones, tablets, cash prizes from £250 to £1,000, Holiday Vouchers - it's quite an extravaganza!)
• Holiday Buy and Sell Scheme
• Generous Holiday allowance rising to 27 days plus Bank Holidays (rules apply)     

• Complete order management, focusing on order processing, inputting and tracking orders to the point of delivery.
• Maintaining accurate customer records, ensuring internal systems and databases are kept up
  to date at all times.
• Clear, concise, and professional customer communication, both written and oral.
• Monitoring e-mails & managing both personal and department specific inboxes ensuring
  responses are made within set SLA’s.
• Inbound and outbound calls.
• General administration duties including maintaining and updating logs, databases, trackers
  and spreadsheets, ensuring that information is kept up to date.
• Sales reports generated from sales data received and data pulled from our internal systems.
• Building and maintaining good working relationships with both your colleagues & customers.
• Dealing with our carriers on queries, collections, missing parcels and proof of deliveries.
• To support the wider business with projects and ad hoc requests that aid growth in line with
  our company vision and strategy.
• Supporting our Field Merchandising team with queries, additional orders, returns and POS
  requirements.
• Completing any additional general administration duties that the business may require.

• Fluent in written and spoken German (essential)
• Team player, able to prioritise tasks (essential)
• Previous experience in an Administration role with excellent organisation skills (essential)
• Experience in SAP, Magento (Drupal, Salesforce, etc) (desirable)
• Competent in Microsoft excel, word and Outlook.(essential)
• Customer service focussed attitude.
  
  (essential)
• Problem solving skills to resolve customer queries / enquiries (essential)