Complaints Handler

Complaints Handler | Insurance | Gibraltar | Competitive Market Salary | Office Based

Complaints Handler required for a successful motor insurance company based in Gibraltar.

As the Complaints Handler you will investigate and respond to Underwriting complaints in a professional manner, ensuring the customers receive fair and swift resolutions.

What's on offer to you?

  • Genuine career progression

  • 25 days holiday

  • Study support for ACII if required post probation

What You Will Be Doing

  • Communicate with company complainants via email and phone.

  • Log and keep accurate records of all complaints received.

  • Produce reports and analysis from complaints data.

  • Respond to and redirect emails received to the Complaints inbox.

  • Work closely with claims handlers, brokers and other complaints handlers to resolve complaints and produce reports.

  • Cooperate with the FOS to resolve complaints escalated to the service.

  • Ensure regulatory expectations and timelines are adhered to.

  • Assist the Underwriting team with ad hoc broker and claims referrals and other day to day administrative tasks.

What You Will Need to Succeed in This Role

  • Experience in motor insurance and customer support.

  • Knowledge of Consumer Duty, Consumer Insurance Act, and the Insurance Act.

  • Excellent letter writing skills and telephone manner.

  • Fluent in English.

  • Attention to detail and good administration skills.

  • PC literature and knowledge of Microsoft office programs, such as Word and Excel.

  • Ability to solve problems and work independently.

Keywords: Complaints Handler | Gibraltar | Motor Insurance | Underwriter Support

  • Start: ASAP
  • Duration: Permanent
  • Rate: Competitive salary plus benefits
  • Location: Gibraltar
  • Type: Permanent
  • Industry: Other
  • Recruiter: SRGEurope
  • Contact: Angelique Pearson
  • Tel: 0207 183 6462
  • Email: to view click here
  • Posted: 2024-05-10 15:23:31 -

  • View all Jobs from SRGEurope

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