The Opportunity Hub UK

Tech Support Executive

Are you learning to be a Web developer and are a customer service superstar looking for an opportunity to shine? Look no further! The Opportunity Hub UK is excited to announce that we are currently recruiting for a Customer Support Executive to join one of the fastest growing PropTech companies in the UK.

Company Overview:

Our client is a SaaS business that has seen double digit year on year growth and is poised for even more success in the future.

They are a dynamic and innovative company that is constantly pushing the boundaries of what is possible in the PropTech industry.

Job Overview:

The Customer Support Executive will be a vital member of the Client Services Division, whose primary goal is to keep our customers satisfied and delighted.

The role will initially be part of a remote team of 4 Customer Support Executives and will involve managing tickets through FreshDesk and solving customer issues through our own in-house bespoke CMS systems.

Here's what you'll be doing:

  • Handling inbound queries from clients
  • Providing exceptional customer service to our clients
  • Demonstrating exceptional attention to detail when communicating with clients
  • Contributing knowledge and understanding of best practices for Customer Support
  • Helping to improve company systems
  • Documenting, tracking, and monitoring tickets/tasks
Here are the skills you'll need:

  • A primary focus on quality
  • Demonstrable experience of delivering with quality within a technical Customer Support Team
  • Excellent interpersonal and communication skills
  • Knowledge of CSS and HTML
  • Excellent working knowledge of up-to-date desktop applications, especially FreshDesk
  • Strong organizational skills and ability to multitask in a small business environment
  • An aptitude for problem-solving and strong attention to detail
  • The ability to work effectively and efficiently in a remote environment
Here are the benefits of this job:

  • The opportunity to be a part of a dynamic and innovative company that is poised for even more success in the future
  • The chance to take on a challenging new role and be involved in the development of the company
  • The ability to work remotely
  • A chance to work in a sector that is constantly pushing the boundaries of what is possible
A career in the PropTech industry is not only exciting and challenging, but it also has the potential to make a real impact on the world.

So, if you're ready to take on a new challenge and join a company with a bright future, don't hesitate to apply for this Customer Support Executive role today!

  • Start: 25/03/2024
  • Rate: £25k - £30k
  • Location: Greater London,England
  • Type: Permanent
  • Industry: Design
  • Recruiter: The Opportunity Hub UK
  • Contact: Ada - The OHUB UK McFarden
  • Tel: +44 7453 928140
  • Email: to view click here
  • Reference: BH-1230-12
  • Posted: 2024-03-25 12:11:08 -

  • View all Jobs from The Opportunity Hub UK

Share Job