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Operations Manager

Operations Manager – Trophy Buildings - Hard FM Service Provider – London - 85k 

Would you like to work for an established, stable building maintenance contractor?

Do you have experience of managing large trophy buildings? 

One of the established names in the commercial building maintenance industry is looking to recruit an Operations Manager to work on a high profile contract based in Central London. 

The portfolio includes four of the most recognizable buildings in London and they are looking for an individual who will be able to provide a first class customer service and be able to organise, manage and motivate their maintenance teams.

The role will also be reporting directly to the business unit director and will time will be spent based on each of the locations with the option to work from their city based head office when needed.

The hours of work are Monday to Friday, 8-5 and the main duties of the role are as follows:

  • Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities.

  • Ensure contractual levels are obtained and superseded and an in depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with the senior management team.

  • Ensure contractually agreed KPIs / SLAs are met.

  • Attend strategic contractual/operational meetings with the client on a weekly basis, or as required.

  • Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary.

  • Provide leadership and management to the site team as necessary.
Applicants for this role must be able to meet the following criteria:
  • Recognised apprenticeship and fully electrically or qualified to recognised level ie C&G, HNC/HND.

  • Proven experience and involvement in managing multi-site businesses.

  • Must be capable of prioritising and solving problems often under pressure, utilising innovative solutions.

  • Must be a team player committed to working in a quality and professional environment.

  • Strong people management skills.

  • Excellent written and verbal communication skills.