Apcoa Parking UK
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Operations Manager - Bootle

The Role
Operations Manager - Bootle - £29K 
Do you have experience in Operational Management? Are you looking for a varied and interesting role? Are you a natural leader with good communication skills?
If you answered yes, then keep reading!
An exciting opportunity has arisen for an Operations Manager to be responsible for the daily management of APCOA Civil Enforcement operations. 
Your will time will predominantly be based as Bootle, but you will be required to Southport weekly. 
What you'll do : 

  • The ability to be the client’s secondary contact in the absence of the Contract Manager.
  • The ability to monitor the level of the absence and sickness providing recommendations where appropriate. 

  •         Flexibility – carry out any other duties as and when required by the Management

  •         Good Communication so to “talk to” staff at daily Team Briefing Session

  •        Be able to organise site surveys and supply case information from Civil Enforcement Officers’ Notes when requested to do by the     Client’s  Notice Processing Manager.

  •        To assist in providing an effective customer care policy

  •       To provide any other information to the client as required

  •       To provide management information / reports as and when necessary for the Contract  Manager

  •       Be able to deal with all written customer enquiries and complaints in accordance with set standards and the customer care policy, logging each occasion against the appropriate case record.     

  •       Be able to prepare the monthly enforcement plan and to monitor the success of those on-going on a daily basis

  •        To monitor and effectively manage the performance of the teams

  •        To receive and administer the implementation and removal of parking suspensions.

  •        To undertake the duties of the post in accordance with the Quality Assurance systems and procedures within the service.
 What you'll bring 
·      Experience in Operations Management and Supervision roles.
·      Confident & Competent to develop beneficial relationships with the client, senior managers, and key stakeholders.
·       Competence to work under pressure, with a positive and resilient nature. 
·      Able to prioritise workloads in a fast-changing work environment
·       Excellent leadership skills.
·       Have a hands-on can-do approach. 
·        You will be literate & numerate with an eye for detail.
·        IT literate with experience of using MS Office packages (Word, Excel, Outlook, PowerPoint).
·        Well-developed people management skills.
·        Excellent communication and interpersonal abilities. 
 Full clean driving licence essential.
           What we offer: 
           Salary - £29 K 
           Medical Insurance 
            25 days holiday plus BH'S 
Does this sound like you? Click "apply" today and one of our team will be in touch shortly.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.

We offer a motivating work environment where successes are shared.

With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.