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Customer Service Advisor

A brilliant new job opportunity has arisen for a motivated Customer Service Advisor to work in an exceptional care home based in the Eye, Suffolk area.

You will be working for one of UK's leading health care providers



This special care home is a purpose built unit for residents who have dementia.

It is a converted Victorian country house with accommodation





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*To be considered for this position you must have a Minimum of 3 years of experience of Hospitality Management

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As the Customer Service Advisor your key responsibilities include:



  • Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery

  • Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service

  • Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded

  • Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner

  • Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness

  • Maintain and manage best first impression experience

  • Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility



The following skills and experience would be preferred and beneficial for the role:



  • Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service

  • Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders

  • Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive

  • Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements

  • Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness

  • Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control

  • Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service



The successful Customer Service Advisor will receive an excellent salary up to £35,000 per annum.

This exciting position is a permanent full time role for 40 hours a week working through days.

In return for your hard work and commitment you will receive the following generous benefits:



  • Refer-a-friend

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  • Reward Gateway - discounts, wellbeing, employee assistance & much more

  • Comprehensive induction and paid training programme with career prospects

  • Excellent working environment

  • Cost of DBS

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  • We are a Living Wage Employer



Reference ID: 6113


To apply for this fantastic job role, please call on 0121 638 0567 or send your CV