Customer Service Advisor

Customer Service Advisor - No experience needed.
Location: Wilmslow, hybrid, 2 days in the office, 3 from home.
Hours: Monday - Friday 08:30 - 17:00

We are Citation - One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses.

We don't do micro-management - instead, we empower, support and innovate!

We are on the lookout for a Customer Service Advisor to join our busy Diary Management Team at our Head Office in Wilmslow.

You will be responsible for contacting our current clients and booking in annual visits for our Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.

The role:

, Contacting clients to book visits in line with their service agreement
, Maximising Health and Safety Consultants time with confirmed visits
, Reducing our Consultant's travel time with effective diary planning
, Ensuring all cancelled visits are followed up and re-booked
, Achieving KPIs set regarding client visits
, Dealing with and logging all Consultant queries, and where necessary, liaising with internal departments to answer any queries
, Ensuring accurate reporting of visits related issues/queries
, Generating and managing monthly Management Information reports
, Liaising with Health and Safety Consultants, Regional Managers, Finance and Client Relations.

Why Choose Citation? Here's the Deal:

, Top of the Game: We're not just big; we're massive! As one of the UK's largest providers of essential business services, we lead the way in what we do.

Join us, and you'll be part of something truly extraordinary.
, Freedom to Soar: We don't hold you back; we set you free! At Citation, we empower our team to excel, to unleash their full potential, and to achieve greatness.

Your success is our success!
, Innovation is Our Middle Name: We don't just follow trends; we create them! We're at the forefront of innovation, constantly pushing the boundaries to stay ahead of the game.
, The Love for What We Do: When we say we love our business, we mean it! Our passion drives us to excellence, and it shows.

We've been named one of the UK's Top 100 Best Companies to Work for - not once, not twice, but FOUR times! That's the kind of company you want to be a part of.

What's in it for you?

We don't take ourselves too seriously, and we don't expect you to either! From your birthday off (paid!), space hopper races and incredible Christmas parties, to a 25-day holiday entitlement, gym membership discount and #freedrinkFriday, we do our fair share to keep things fun.

Hit Apply now to forward your CV.