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Customer Planner Co-ordinator

Customer Planner Co-ordinator - Thornliebank - 23-25K DOE

Our client is looking for an individual with a strong customer service and planning background to join their team!

Key duties & Responsibilities

  • The role involves all aspects of planning duties including co-ordinating works and liaising with engineers, customers, and clients
  • Receive and return customer phone calls in support of sales to ensure all activities are managed in a professional manner and resolving any issues that present themselves ( a strong customer serviceand planning  background is essential for this). 
  • Booking in a high volume of jobs daily.
  • Planning and co-ordinating engineers’ days in a logical and cost-effective manner.
  • Distributing jobs to engineers and escalating ongoing situations
  • Attending to queries should they arise
  • General administration support
  • Organisation of day-to-day work to ensure that all key tasks are fulfilled


  • Excellent and professional telephone manner
  • Excellent customer service and planning skills
  • Time Management
  • The capacity to think ahead, plan and prioritise own workload
  • The ability to work under pressure and meet deadlines
  • Computer literacy
  • The ability to work as part of a team
  • Work safely in accordance with the company's current health and safety policy and procedures.
  • A positive approach, with the determination to succeed


  • Salary DOE 23K-25K
  • 28 days holidays 
  • Company Pension Scheme
  • Amazing career progression

  • Start: 26/09/2023
  • Rate: £23000 - £25000 per annum
  • Location: Thornliebank,Scotland
  • Type: Permanent
  • Industry: Secreterial
  • Recruiter: CBW Staffing Solutions
  • Contact: Hannah Sweeney
  • Tel: 02035833099
  • Email: to view click here
  • Reference: V-36416
  • Posted: 2023-09-26 16:26:02 -

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