Customer Planner Co-ordinator

Customer Planner Co-ordinator - Thornliebank - 23-25K DOE

Our client is looking for an individual with a strong customer service and planning background to join their team!

Key duties & Responsibilities

• The role involves all aspects of planning duties including co-ordinating works and liaising with engineers, customers, and clients
• Receive and return customer phone calls in support of sales to ensure all activities are managed in a professional manner and resolving any issues that present themselves ( a strong customer serviceand planning  background is essential for this). 
• Booking in a high volume of jobs daily.
• Planning and co-ordinating engineers’ days in a logical and cost-effective manner.
• Distributing jobs to engineers and escalating ongoing situations
• Attending to queries should they arise
• General administration support
• Organisation of day-to-day work to ensure that all key tasks are fulfilled

• Excellent and professional telephone manner
• Excellent customer service and planning skills
• Time Management
• The capacity to think ahead, plan and prioritise own workload
• The ability to work under pressure and meet deadlines
• Computer literacy
• The ability to work as part of a team
• Work safely in accordance with the company's current health and safety policy and procedures.
• A positive approach, with the determination to succeed

• Salary DOE 23K-25K
• 28 days holidays 
• Company Pension Scheme
• Amazing career progression