Helpdesk Planner

Facilities Helpdesk Administrator - North Lanarkshire- Up to £25.5K 

Are you an experienced Helpdesk Administrator looking to join a fantastic team?

Would you like career progression opportunities and be recognised for your work? If so read on...

Exciting opportunity to work for an established FM service provider situated in North Lanarkshire.

The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role.

Your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentations/Invoices and answering calls and emails.

In return the company is offering a competitive salary, private healthcare, further training, and the opportunity to work for a great company!

Hours of work
Monday to Friday (08:00am to 17.00pm)

Key duties & Responsibilities

The role involves all aspects of Contract support and some Helpdesk duties including planning works and liaison with engineers, subcontractors, and clients
Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner. 
Booking in a high volume of reactive and PPM tasks in a fast-paced environment.
Check and maintain FM Helpdesk Inbox
Planning engineers’ days in a logical and cost-effective manner
Distributing jobs to engineers and escalating ongoing situations 
Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
Support the Office & Contract Managers in the administration & delivery of departmental objectives
Attending to queries should they arise
General administration support
Raising Corrective maintenance tasks following on from PPM completed tasks
Organisation of day-to-day work to ensure that all key tasks are fulfilled
Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
To work with the system that supports the Procurement Process, helping to ensure the accuracy and efficiency of data and communications

Requirements

Previous Facilities & Maintenance Helpdesk experience
CAFM experience 
Excellent and professional telephone manner
Excellent customer service skills
Time Management
The capacity to think ahead, plan and prioritise own workload
The ability to work under pressure and meet deadlines
Computer literacy
The ability to work as part of a team
Work safely in accordance with the company's current health and safety policy and procedures.
A positive approach, with the determination to succeed

Package 

Salary DOE 25.5K
29 holidays 
Private Health Care 
Company Pension Scheme