Consultant Team Manager

Consultant Team Manager

About Food Alert

Based in central London & Wellingborough operating throughout the UK and internationally, Food Alert is a leading food safety and health & safety consultancy.

Our clients span many sectors including retail, leisure and education, but hospitality is where our expertise and passion lies.

We work with some of the UK's most innovative, exciting and high-profile restaurants, hotels and pub groups such as Brewdog, The Ivy Collection, Dishoom, Citizen M, and Harbour Hotels.

We are also part of The Citation Group whose portfolio of companies proudly deliver compliance support services to more than 45,000 clients.

Our mission is to be the company that colleagues and clients want to work for and with.

Job Description

Location: Field based.

Occasional travel to Head Office, London (Saville row)
Hours per week: Full time (40) between 7:30 am - 6:30 pm
Reporting to Senior Client Services Director

Key Responsibilities

, To manage and support the team of consultants
, To ensure that service delivery to clients is to a high and consistent level

Roles and Responsibilities

, Managing a team of consultants (Senior or Developing) to ensure they are delivering work to a high standard
, Working with each Consultant within the team to ensure audit and consultancy services are delivered to a consistent level in line with client brief documentation and client expectations
, To provide pastoral care to each member of the team
, To meet with each consultant regularly and undertake shadow audits/peer reviews
, To provide feedback (both positive and negative) and development plans where necessary
, To liaise with the planning department where necessary and address any areas of concern or assist with the improvement of diary planning
, To assist and support the identification of training needs for each consultant in the team
, Undertaking audits, consultancy visits, new client set-ups and other revenue-generating work to an agreed billable target each week (minimum 50% (this may be reviewed as teams grow))
, Being the dedicated Consultant to clients, ensuring that support and advice is provided both proactively and reactively
, Liaising with the account management team to ensure Consultants within each team are provided with suitable and sufficient advice regarding each client
, Providing reports on each consultant as and when required to the Senior Client Services Director

Responsibilities for

, Professional development of individual consultants
, Creation of personal development plans for each Consultant in the team and assessing progress against these plans
, Audit, consultancy support and set up consistency between Consultants and Associate Consultants

Person Specification

, A strong customer focus and excellent relationship-building skills
, Strong process analysis skills, with a focus on optimising service provision.


, Excellent interpersonal skills.
, Strength of character and the ability to achieve positive change.


, Ability to work as part of a team with a can-do attitude
, Willingness to learn and develop
, Relevant food safety and health and safety technical competencies

Experience

, At least 5 years in the compliance element of the hospitality sector
, Background of personnel management

Specific Knowledge

, Proficient in the use of MS Office applications
, Knowledge of the food safety and health and safety environment.

What do you get in return

, Lots of support/exposure / on-the-job training & development
, 25 days holiday plus bank holidays and 3 ‘gift days' between Christmas and New Year
, Additional holiday enhancements (e.g.

a week off if you get married, time off on the birth of a grandchild etc)
, Enhanced sick pay
, Employee Assistance Programme including face-to-face counselling sessions
, Healthcare cash plan incl discounted gym membership
, Life insurance
, Referral bonuses and vouchers
, A fun, sociable team… and working in the hospitality industry we know how to throw a good party!

Hit Apply now to forward your CV.