Contract Support

Contract Support (Hybrid Working)  - FM Provider - Glasgow - Up to £28,000 depending on experience

CBW are currently recruiting for a Contract Support to be based in Glasgow.  The successful candidate will have strong financial experience i.e.

WIP reports, invoicing, purchase orders, chasing debt etc.


 
Permanent position

Hours of work:
 
08:00am - 17:00pm - Monday - Friday

Travel as and when required to the Glasgow office
 
Key duties and responsibilities:

• Providing support to the client and answer calls and emails in a professional and timely manner
• Create accurate MA and EW POs
• Prepare extra works and maintenance billing in accordance with SOX Compliance
• Daily review and process supplier invoices
• Determine the nature, priority of faults based on information provided by the client
• Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
• Complete weekly Financial Report and Monthly Contract Review reports to a high standard and in a timely manner
• Managing the supply chain and drive them to attend within required SLA’s
• Driving the engineering team to attend to all callouts within required SLA’s
• To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
• Liaise and keep informed the senior management on all aspects of contract problems and regularly update on all financial issues.
  
  Inclusive of; Consumable Spend nearing budgets, Issues with margins, Aged WIP that won’t be Billed
• Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations
  Monitoring calls received from the customer through to call completion and updating records
• Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.
• Ensure QHSE documentation is maintained and readily available using company systems
• Manage system as a key user on site including PPM records, reactives and reporting
• Promote and maintain company culture throughout the team
• Maintain people records such as new starters, leavers, general staff changes, contact details, etc
• Effective communication with all levels of internal teams and external customers
• Familiar with daily operations and the specific scope of the contract

• Proficient in Outlook, Word, Email, Excel, Access and Powerpoint 
• Experience using dynamics, concept, maximo
• Previous contract support in a similar FM environment