Helpdesk Administrator

X2 Helpdesk Administrator - Leading Service Provider - London Bridge - Up to £26,000 per annum

CBW are currently recruiting for two Entry Level  or experienced Helpdesk Administrators looking to take on the next challenge in Facilities Management.

One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. 
 
This position would be ideal for someone looking to get their foot in the door within the Facilities Management/Engineering industry. 
 
08:00am - 17:00pm - Monday - Friday (Full time in the office) 
  
Key duties and responsibilities - 

• Providing support to the client and answer calls and emails in a professional and timely manner
• Create accurate EW POs
• Determine the nature, priority of faults based on information provided by the client
• Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
• Managing the supply chain and drive them to attend within required SLA’s
• Driving the engineering team to attend to all callouts within required SLA’s
• To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
• Promote and maintain office culture throughout teams
• Monitoring calls received from the customer through to call completion and updating records
• Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.
• Ensure QHSE documentation is maintained and readily available using company systems
• Manage system as a key user on site including PPM records, reactives and reporting.
• Promote and maintain company culture throughout the team
• Confirm final costs with suppliers and submit to the client for approval.
• Manage timesheets of staff to ensure accurate and prompt payment
• Support the Contract Support and Contract Manager in maintaining hygiene factors
• Undertake any other duties as requested by the Contract Support and Lead Contract Support.

• Must have Administrative experience 
• Open, Honest and Trustworthy.
• Possess a professional attitude and business attire at all times.
• Able to produce work of the highest standard and prepared to learn new skills in order to achieve a quality outcome.
• Self-Motivated
• Ability to make decisions and use own initiative.
• Can–do attitude.