Operations Administrator

Operations Administrator - WFH / London - FM Service Provider (Soft Services) - £25,000 per annum   

CBW are currently recruiting for an Operations Administrator to work full time from home but would need to travel into London twice a month (travel will be paid for).  The successful candidate will provide day to day comprehensive administration to the Operations team.    Salary:

£25,000 per annum (Full time from home / Traveling into London twice a month)   

08:00am - 17:00pm (Flexibility required)   

Key duties: 

• Monitor incoming client - related documentations and emails for the contract 
• To support the operations team with amendments of systems and processes with a view to maintaining accurate records at all times 
• Monitor Helpdesk queries, request and complaints via CAFM system, allocating the relevant manager, closing jobs after completion 
• Working towards achieving the agreed SLAs 
• Ensure that all PPMs are adhered to by suppliers 
• Liaise with internal and external contacts of all levels, including clients and service contractors applying  excellent communications skills, to ensure efficient customer support at all times 
• Provide general office administration support as required including updating supplier list and maintaining structure charts and organograms of team and contract for clients where appropriate 
• Contact Subcontractors to set up new clients and terminate and remove existing clients and services 
• Ensure that all task and reports are completed in a timely and efficient manner 
• Ensure that all date is up to date, always checking for a new items to be added to documents or old irrelevant information to be removed accordingly 
• Place all uniform orders as required, whilst adhering to allocated budgets
• To support the operational team in mobilizing and demobilizing contracts
• Making travel and accommodation arrangements as required for operational and others as instructed
• Processing expenses via web expenses for credit cards.

• Collating cleaning audit results, financial data, and other relevant data to produce a monthly KPI report for client submission and presentation.
• Producing weekly financial reports to be submitted to the finance department on ad hoc works, consumables, and any other requested services.
• Ensure all contractual deadlines for submitting all documents are met.
• Generate a monthly Core Group Report for Account Lead to present monthly presentations at meetings.

• Booking meeting rooms for events etc 

• Holiday records are up to date 
• Payroll team

• Previous Administrative Experience
• Time Management
• Excellent Communication Skills / Literacy Skills (Written & Oral)
• Excellent Administrative Skills / Minute taking
• Ability to manage own work and cooperate with others
• Numeracy Skills
• IT Skills particularly Microsoft Outlook, Microsoft Word, Excel & PowerPoint
• Customer Service Skills
• Organisational, Problem solving & Presentation Skills