Operations Administrator

Operations Administrator - WFH / London - FM Service Provider (Soft Services) - £25,000 per annum   

CBW are currently recruiting for an Operations Administrator to work full time from home but would need to travel into London twice a month (travel will be paid for).  The successful candidate will provide day to day comprehensive administration to the Operations team.    Salary:

£25,000 per annum (Full time from home / Traveling into London twice a month)   

08:00am - 17:00pm (Flexibility required)   

Key duties: 

  • Monitor incoming client - related documentations and emails for the contract 
  • To support the operations team with amendments of systems and processes with a view to maintaining accurate records at all times 
  • Monitor Helpdesk queries, request and complaints via CAFM system, allocating the relevant manager, closing jobs after completion 
  • Working towards achieving the agreed SLAs 
  • Ensure that all PPMs are adhered to by suppliers 
  • Liaise with internal and external contacts of all levels, including clients and service contractors applying  excellent communications skills, to ensure efficient customer support at all times 
  • Provide general office administration support as required including updating supplier list and maintaining structure charts and organograms of team and contract for clients where appropriate 
  • Contact Subcontractors to set up new clients and terminate and remove existing clients and services 
  • Ensure that all task and reports are completed in a timely and efficient manner 
  • Ensure that all date is up to date, always checking for a new items to be added to documents or old irrelevant information to be removed accordingly 
  • Place all uniform orders as required, whilst adhering to allocated budgets
  • To support the operational team in mobilizing and demobilizing contracts
  • Making travel and accommodation arrangements as required for operational and others as instructed
  • Processing expenses via web expenses for credit cards.
  • Collating cleaning audit results, financial data, and other relevant data to produce a monthly KPI report for client submission and presentation.
  • Producing weekly financial reports to be submitted to the finance department on ad hoc works, consumables, and any other requested services.
  • Ensure all contractual deadlines for submitting all documents are met.
  • Generate a monthly Core Group Report for Account Lead to present monthly presentations at meetings.
  • Booking meeting rooms for events etc 
HR Support 
  • Holiday records are up to date 
  • Payroll team
Experience required
  • Previous Administrative Experience
  • Time Management
  • Excellent Communication Skills / Literacy Skills (Written & Oral)
  • Excellent Administrative Skills / Minute taking
  • Ability to manage own work and cooperate with others
  • Numeracy Skills
  • IT Skills particularly Microsoft Outlook, Microsoft Word, Excel & PowerPoint
  • Customer Service Skills
  • Organisational, Problem solving & Presentation Skills
Please send CV to katie at CBW Staffing Solutions for more information.

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