Application Support Specialist

Application Support Specialist
Salary: £33,000 per annum
Location: Based at London office (Savile Row) option to work two days per week from home
Hours per week: Full-time (37.5 hours per week)
Reporting to Software Support Lead

Purpose of the Role

The post-holder ensures Food Alert's clients are provided with Level 1 and Level 2 support for their Alert65 and Auditus software applications as well as the Check65 app.

Key Responsibilities

, Developing a detailed understanding of Alert65, Auditus and Check65.


, Ensuring all client and consultant requests in relation to software applications are handled in accordance with agreed SLAs; responding directly to tickets as and when required.
, Communicating with clients to ensure issues are resolved to their satisfaction.

This can be by both email and verbally (phone, ‘Teams' calls etc.)
, Make recommendations on potential improvements to software systems to the IT team.


, Other responsibilities relevant to the purpose of the role as required by the Software Support Lead

Person Specification

Experience

, Experience of first-line client support for software applications.
, Experience in a client liaison role.

Personal Competencies

, Well-developed communication skills and ability to build and maintain client relationships.


, Excellent customer service and communication skills
, Ability to help non-technical clients navigate the software products.


, Ability to work efficiently whilst keeping all relevant colleagues and clients updated.


, Ability to understand and advise on the correct use of software products.


, Ability to keep up with technical innovation and trends in software support.

Specific Knowledge

, Technical knowledge in software and product development, including MS Office 365.

Interested in finding out more? Hit Apply now.