Apcoa Parking UK

Reception Lead / Driver

The Role
We're looking for a Reception Lead/ Driver  who will be the face of our business, bringing outstanding customer service within the Airport sector.
You'll join a team that takes a real pride in what they do.

They take pride in their Customer Service and most of all, you'll join a company that takes pride in its people.
As an SDA you will contribute to a passionate and friendly team working in a fast-paced setting.

You'll get given every chance to progress within a company that invests in its people.

We celebrate individuality, and reward and recognise employees who go beyond the plate.
Could you bring your spark to our Team?  Here's what you need to know before applying. 
What you’ll do,

  •   Greeting customers, checking in of customers, completion of all Valet documents at Valet Front desk reception area and in the arrivals area of the car park

  •  Utilisation of Pre-book IT systems

  • Dealing with customer complaints and enquiries

  •   Monitor all entries and exits and be proactive with shift planning using the P2T Booking system and associated reports

  • Ensuring vehicle checks are completed
  • Completion of all Fleet documentation

  • Transporting passengers between the car park and airport terminal

  • Reporting of all vehicle defects
Is this a role that fits your skills? Can you engage with people on all levels? 

In addition at times the below will be required:
Photographing of arriving vehicles
Moving customers car from arrivals to secure parking area and return when required
Patrolling the car parks on foot looking for unattended bags, suspicious vehicles, suspicious persons, and to report all findings
Litter picking and bin changing and cleaning of customer and staff areas
Answering incoming telephone calls and dealing with customer queries
To complete report sheets or any other log sheets, in full and as instructed. 
What you’ll bring 
  • Evidence of strong communication and interaction with the public
  • Full UK Driver’s License
  • Basic IT Skills, MS Word, Office etc. 
  • Ability to multi-task
  • Able to work under pressure
  • Excellent verbal communication (English)
  • Smart and professional attitude 
  • First Aid or Fire Warden qualification – desirable 
So, could you be our Ideal Candidate?

Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?
Are you able to take initiative and make choices that are right for our customers?
Do you have a desire to succeed in your role?

We are looking for an excellent team player with great communication skills.

Someone who possesses the skills to work under pressure.

So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today.

We'd love to hear from you.
We'll ensure you"re rewarded for all your hard work, which is why we offer a competitive benefits package which includes but is not limited to:
What we’ll offer you
  • Hourly rate of £11.05 /Per Annum - £24,133
  • Shift Pattern 4 on 2 off. 
  • Employee Discount 
  • Training and Development 
  • Pension 

  • Start: 15/02/2023
  • Rate: £24,133 (£11.05 per hour)
  • Location: Hounslow,England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: Apcoa Parking UK
  • Contact: APCOA Admin
  • Tel: 018 95 27 25 00
  • Email: to view click here
  • Reference: 1671
  • Posted: 2023-02-15 13:21:03 -

  • View all Jobs from Apcoa Parking UK

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