Help Desk Contract Support/ Administrator

Help-desk Contract Support / Helpdesk Administrator - North Lanarkshire- Up to £24K

Exciting opportunity to work for an established FM service provider situated in North Lanarkshire.

The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role.

Your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentations/Invoices and answering calls and emails.

In return the company is offering a competitive salary, further training, and the opportunity to work for a great company!

Hours of work
Monday to Friday (08:00am to 17.00pm)

Key duties & Responsibilities

  • The role involves all aspects of Contract support and some Helpdesk duties including planning works and liaison with engineers, subcontractors, and clients
  • Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner. 
  • Booking in a high volume of reactive and PPM tasks in a fast-paced environment.
  • Check and maintain FM Helpdesk Inbox
  • Planning engineers’ days in a logical and cost-effective manner
  • Distributing jobs to engineers and escalating ongoing situations 
  • Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
  • Support the Office & Contract Managers in the administration & delivery of departmental objectives
  • Attending to queries should they arise
  • General administration support
  • Raising Corrective maintenance tasks following on from PPM completed tasks
  • Organisation of day-to-day work to ensure that all key tasks are fulfilled
  • Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
  • To work with the system that supports the Procurement Process, helping to ensure the accuracy and efficiency of data and communications


  • Previous Facilities & Maintenance Helpdesk experience
  • CAFM experience 
  • Excellent and professional telephone manner
  • Excellent customer service skills
  • Time Management
  • The capacity to think ahead, plan and prioritise own workload
  • The ability to work under pressure and meet deadlines
  • Computer literacy
  • The ability to work as part of a team
  • Work safely in accordance with the company's current health and safety policy and procedures.
  • A positive approach, with the determination to succeed


Salary DOE 22K-24K

29 holidays 

Private Health Care 

Company Pension Scheme

  • Start: 14/02/2023
  • Rate: £22000 - £24000 per annum
  • Location: North Lanarkshire,Scotland
  • Type: Permanent
  • Industry: Secreterial
  • Recruiter: CBW Staffing Solutions
  • Contact: Leona Clark
  • Tel: 01312617740
  • Email: to view click here
  • Reference: V-33652-3
  • Posted: 2023-02-14 14:58:10 -

  • View all Jobs from CBW Staffing Solutions

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