Help Desk Contract Support/ Administrator

Help-desk Contract Support / Helpdesk Administrator - North Lanarkshire- Up to £24K

Exciting opportunity to work for an established FM service provider situated in North Lanarkshire.

The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role.

Your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentations/Invoices and answering calls and emails.

In return the company is offering a competitive salary, further training, and the opportunity to work for a great company!

Hours of work
Monday to Friday (08:00am to 17.00pm)

Key duties & Responsibilities

• The role involves all aspects of Contract support and some Helpdesk duties including planning works and liaison with engineers, subcontractors, and clients
• Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner. 
• Booking in a high volume of reactive and PPM tasks in a fast-paced environment.
• Check and maintain FM Helpdesk Inbox
• Planning engineers’ days in a logical and cost-effective manner
• Distributing jobs to engineers and escalating ongoing situations 
• Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
• Support the Office & Contract Managers in the administration & delivery of departmental objectives
• Attending to queries should they arise
• General administration support
• Raising Corrective maintenance tasks following on from PPM completed tasks
• Organisation of day-to-day work to ensure that all key tasks are fulfilled
• Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
• To work with the system that supports the Procurement Process, helping to ensure the accuracy and efficiency of data and communications

• Previous Facilities & Maintenance Helpdesk experience

• CAFM experience 
• Excellent and professional telephone manner
• Excellent customer service skills
• Time Management
• The capacity to think ahead, plan and prioritise own workload
• The ability to work under pressure and meet deadlines
• Computer literacy
• The ability to work as part of a team
• Work safely in accordance with the company's current health and safety policy and procedures.
• A positive approach, with the determination to succeed