IT Support Analyst

Role:             IT Technician
Location:      Sheffield - Remote based but with travel to sites in the Sheffield area
Salary:          Up to £30,000pa + benefits
Skills:           IT Support, Windows, Server Support, Active Directory, Office 365 administation, Drivers Licence
 
Role Purpose:

To provide IT support services to schools and colleges within the Sheffield district, being able to understand technical issues and solve problems for end users.


Main Duties and Responsibilities:

• Work independently to provide day-to-day ICT support across school sites.
• Manage own workload through the allocation of calls via the helpdesk.
• Providing first and second line ICT support to staff and students.
• Maintenance of all ICT rooms and equipment.
• Attend and contribute to ICT related meetings.
• Assist in the development of recording systems for ICT usage.
• Keeping the ICT software/hardware inventories up to date.
• Administer Active Directory, Office365, and G-Suite.
• Install new and upgraded software and hardware.
• To monitor and manage reported faults and requests, including via the helpdesk.

• To image, deploy and maintain PCs, Laptops, tablets etc.
• To install, configure and maintain computer peripheral equipment such as scanners, printers, Interactive Whiteboards and projectors, ensuring that this hardware is regularly tested and ready for use when required.
• To install and test new software and software updates / upgrades, ensuring compliance with software licensing regulations at all time.