Service Desk Administrator

Service Desk Administrator - Property Management Company - Aldgate, London -  £35,000 per annum

CBW is currently looking for a Service Desk Administrator to work for a property management company.

Working as part of a team providing administration support when required and will be the first point of contact for service enquiries for the building.

08:30am - 17:30pm - Monday - Friday (Full time in the office)

Key duties and responsibilities:

  • Logging calls/jobs on the electronic service desk database in a timely manner 
  • Allocating work orders 
  • Laise and follow up open jobs with supply chain 
  • Data vase is maintained in terms of current specialist sub-contractors i.e contact details etc
  • Monitor PPM schedules & reactive Maintenance
  • Co-working with the Property Administrator to provide absence cover 
  • Produce regular service desk reports for Management and take an active role in reviewing call trends and recurring issues 
  •  Seek to innovate and develop outputs 
  • Ensure the 24/7 coverage for the service desk operations is achieved in conjunction with the security Manager for out of hours coverage
Please send your CV to katie at CBW Staffing Solutions for more information.

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