Helpdesk Team Leader

Helpdesk Team Leader - Leading Service Provider - Farnborough, Orpington - Up to £30,000 per annum

CBW are currently recruiting for a Helpdesk Team Leader based in Farnborough looking to take their next challenge in Facilities Management.

One of our key clients is looking for a hardworking, ambitious individual to manage a team of three Helpdesk Administrators.

 

Hours of work   

09:00am - 17:30pm - Monday - Friday   

1 Weekend in a month you will be on call but will be paid over time.   

Key duties: 

• Managed a team of three Helpdesk Administrators 
• Lead, manage, motivate and support staff to deliver contractual requirements.
• Drive the meeting of customer SLAs and an exceptional customer service
• Ensure tickets are logged accurately and call queues are managed efficiently
• Undertake a weekly review of team call queues
• Schedule reactive and help desk call outs
• To review jobs received during the working day and allocate accordingly to Engineers
• Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
• Raising Corrective maintenance tasks following on from PPM completed tasks
• Organisation of day-to-day work to ensure that all key tasks are fulfilled

• Previously worked as a Helpdesk and experience working in management
• Worked within an FM environment 
• Possess a professional attitude and business attire at all times.
• Able to produce work of the highest standard and prepared to learn new skills in order to achieve a quality outcome.
• Self-Motivated
• Ability to make decisions and use your own initiative.
• Can–do attitude