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Helpdesk Administrator

Helpdesk Administrator - Client Direct - South Kensington - Up to £35,000 per annum

CBW are currently recruiting for Helpdesk Administrators looking to take on the next challenge in Facilities Management.

One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company.


Benefits included:

  • Private Healthcare
  • Life Assurance – four times salary
  • Enhanced company pension scheme; up to 10% employer contribution
  • Interest free travel loan
  • Sponsored training contribution and paid study leave
  • Maternity and Paternity package above statutory requirements
  • Childcare voucher scheme
  • Monthly company lunch
  • Quarterly company socials
  • Eligible post probationary period
  • Holiday per annum: 25 days plus bank holidays
Hours of work:   

09:00am - 17:30pm - Monday - Friday   

Key duties and responsibilities -
  • Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
  • Check and maintain FM Helpdesk Inbox
  • Schedule reactive and help desk call outs.
  • To review jobs received during the working day and allocate accordingly to Engineers.
  • Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
  • Support the Office & Contract Managers in the administration & delivery of departmental objectives
  • Attending to queries should they arise
  • General administration support
  • Raising Corrective maintenance tasks following on from PPM completed tasks
  • Organisation of day-to-day work to ensure that all key tasks are fulfilled
  • Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
  • To work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communications
Requirements -
  • Previously worked as a Helpdesk
  • Experience with calls outs
  • Possess a professional attitude and business attire at all times.
  • Able to produce work of the highest standard and prepared to learn new skills in order to achieve a quality outcome.
  • Self-Motivated
  • Ability to make decisions and use own initiative.
  • Can–do attitude.
Please send your CV to katie at CBW Staffing Solutions for more information.