Helpdesk Administrator

Helpdesk Administrator - Client Direct - South Kensington - Up to £35,000 per annum

CBW are currently recruiting for Helpdesk Administrators looking to take on the next challenge in Facilities Management.

One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company.

 

Benefits included:

• Private Healthcare
• Life Assurance – four times salary
• Enhanced company pension scheme; up to 10% employer contribution
• Interest free travel loan
• Sponsored training contribution and paid study leave
• Maternity and Paternity package above statutory requirements
• Childcare voucher scheme
• Monthly company lunch
• Quarterly company socials
• Eligible post probationary period
• Holiday per annum: 25 days plus bank holidays

• Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
• Check and maintain FM Helpdesk Inbox
• Schedule reactive and help desk call outs.
• To review jobs received during the working day and allocate accordingly to Engineers.
• Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
• Support the Office & Contract Managers in the administration & delivery of departmental objectives
• Attending to queries should they arise
• General administration support
• Raising Corrective maintenance tasks following on from PPM completed tasks
• Organisation of day-to-day work to ensure that all key tasks are fulfilled
• Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
• To work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communications

• Previously worked as a Helpdesk
• Experience with calls outs
• Possess a professional attitude and business attire at all times.
• Able to produce work of the highest standard and prepared to learn new skills in order to achieve a quality outcome.
• Self-Motivated
• Ability to make decisions and use own initiative.
• Can–do attitude.