Key Account Manager

Key Account Manager - Commercial Maintenance - London - 65k + Car or Allowance

Would you like to work for a well recognised, stable building maintenance contractor?

Do you have experience of managing multi-site contracts?

Would you like the freedom to manage your own day and not be stuck in an office?

One of the established names in the commercial building maintenance industry is looking to recruit a Key Account Manager to look after a number of key commercial properties in and around Central London. 

They are looking for an experienced multi-site manager who will be able to provide a first class customer service and be able to organise, manage and motivate their team.

The role will also be reporting directly to the operations director and will be responsible for managing a supervisor and a team of mobile and static engineers.

The role is based two days a week from their office in Slough and the rest of the week either from home; making sure you are planning regular client meetings which will be based on site in Central London.

The hours of work are Monday to Friday, 8-5 and the main duties of the role are as follows:

  • Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities.

  • Ensure contractual levels are obtained and superseded and an in depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with the senior management team.

  • Ensure contractually agreed KPIs / SLAs are met.

  • Attend strategic contractual/operational meetings with the client on a weekly basis, or as required.

  • Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary.

  • Provide leadership and management to the site team as necessary.

Applicants for this role must be able to meet the following criteria:

  • Recognised apprenticeship and fully electrically or mechanically qualified to recognised level ie C&G, HNC/HND.

  • Proven experience and involvement in managing mobile businesses.

  • A strong and committed team player capable of prioritising and solving problems often under pressure, utilising innovative solutions.

  • Must be a team player committed to working in a quality and professional environment.

  • Strong people management skills.

  • Excellent written and verbal communication skills.

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