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Complex Needs Support Worker

About The Role
A position for a Complex Needs Support Worker has become available at saha on a Full Time, Fixed Term Contract. 
Whilst we are looking for full-time candidates, we are also prepared to consider those looking for part-time hours
This post is only open to female applicants as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010
At South West Surrey Refuge we are dedicated to providing comprehensive, good quality housing services, support and resettlement for women and children fleeing domestic abuse.
The Complex Needs Support Worker will provide individuals with intensive, high levels of specialist support (specifically drug/alcohol/mental health) needed to maintain their accommodation in refuge.

You will support clients to develop their resilience and coping strategies, and their understanding of risk and positive risk taking. A good understanding of domestic abuse and experience of supporting clients with drug/alcohol misuse and/or mental ill-health is desirable.
You will empower clients to effectively engage with external agencies.
The benefits on offer
In return for helping to transform lives, we’ll give you access to some great benefits.

These include:

  • £100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ service
  • 26 days annual leave rising to 31 days
  • An extra day off on your birthday
  • A High Street discount scheme (great savings both on and off-line)
  • Pension with life assurance
  • Discounted private medical insurance
  • Loans available for financial emergencies
  • Occupational Sick Pay
  • A full Induction package and training relevant to the role
  • Long service awards from 2.5 years
  • Support to learn and develop your career

About The Candidate
Aptitudes / Abilities:
  • Proactive and self-motivated with a can do attitude
  • Demonstrable empathy with the client group
  • Confident and capable communicator with the ability to inspire, engage and challenge
  • Great verbal, written and influencing skills
  • Ability to use a computer, e.g.

    Microsoft packages and capacity to successfully navigate support packages used by saha
  • Ability to plan forward, prepare and deliver basic life skills sessions
  • Able to participate in an on call rota as appropriate when engaged.
Experience / Interests:  
  • A good understanding of domestic abuse and it’s effects on women and children
  • Experience of or knowledge related to working with vulnerable people or groups
  • Experience of working with clients who experienced trauma
  • Proven capacity to deal successfully with difficult and complex situations
  • Understanding of wider support and funding facilities available for vulnerable clients
  • Capacity to understand individual support plans, personal development programmes and need and risk assessment
What happens next?
If you would like to be part of the Saha story please apply now, by clicking on “Apply” and if you need any support in completing your application, please contact

About The Company
A registered social landlord and one of the leading providers of supported housing in the UK, saha is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.
Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour.

In order to succeed, however, we need the right people in place.

Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement.

services to our residents.

That’s where you come in.
As an equal opportunities’ employer, saha is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We invite and welcome applications to apply for saha opportunities without concern of bias or discrimination.