Helpdesk Administrator

Helpdesk Administrator - Leading Service Provider - Holborn, Central London - £30,000 per annum

CBW are currently recruiting for Helpdesk Administrators looking to take on the next challenge in Facilities Management.

One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company.   

08:00am - 17:00pm - Monday - Friday (Full time in the office) 

Key duties and responsibilities - 

• Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
• Check and maintain FM Helpdesk Inbox
• Schedule reactive and help desk call outs.
• To review jobs received during the working day and allocate accordingly to Engineers.
• Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
• Support the Office & Contract Managers in the administration & delivery of departmental objectives
• Attending to queries should they arise
• General administration support
• Raising Corrective maintenance tasks following on from PPM completed tasks
• Organisation of day-to-day work to ensure that all key tasks are fulfilled
• Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
• To work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communications

• Previously worked as a Helpdesk 
• Experience with calls outs 
• Possess a professional attitude and business attire at all times.
• Able to produce work of the highest standard and prepared to learn new skills in order to achieve a quality outcome.
• Self-Motivated
• Ability to make decisions and use own initiative.
• Can–do attitude.