Remote Customer Service/Success Advisor
Our client is a team of software engineering, compliance, operations, and product delivery specialists.
The vision is to transform regulated companies through technology.
Their mission is to design, develop and deliver high-quality digital solutions that deliver world-class experiences to our clients and their end customers.
You will be responsible for delivering the highest service levels required to provide the customer with the best experience possible, ensure customer retention and generate additional opportunities.
You must consistently exceed customer expectations and offer transparent communication and information.
- Onboarding and educating customers.
- Using the CRM system to track customer queries and prioritise the workload.
- Managing a queue of queries ranging from clients to end customers.
- Adhering to company compliance and escalating any discrepancies to the senior team.
- Coordinating investigations into queries and complaints to resolve.
Skill, Attributes & Qualifications
- Fluent in the English language.
- Literate with Microsoft Office 365 applications.
- Experience in dealing with customers.
- A strong background within a regulated industry, preferably in wealth or financial planning.
- A strong background in customer service, responding to customers in a professional setting and working with service or support guidelines.
- Educated with a degree graduate or equivalent.
ALL APPLICANTS MUST BE FREE TO WORK IN THE UK FREE FROM THE RESTRICTIONS OF VISAS AND WORK PERMITS.
Exposed Solutions is acting as an employment agency to this client.
Please note that no terminology in this advert is intended to discriminate on the grounds of age, sex, sexuality, race or religion and we confirm that we will gladly accept applications from persons of any age sex, sexuality, race or religion for this role.
- Start: 13/12/2022
- Duration: n/a
- Rate: £30000 - £35000 per annum, Benefits: Work from home 4 days a week, excellent benefits
- Location: London,England
- Type: Permanent
- Industry: IT
- Recruiter: Exposed Solutions
- Contact: Mike O'Flynn
- Tel: 44 208 228 1351
- Email: to view click here
- Reference: ESKAS127897London35k
- Posted: 2022-12-13 10:52:12 -
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