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Helpdesk Administrator

Helpdesk Administrator-South Lanakshire-£24,000
 

CBW has an exciting opportunity to work for an established FM service provider situated in Glasgow.

The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role.

Your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentations/Invoices and answering calls and emails.

In return the company is offering a competitive salary, further training and the opportunity to work for a great company!

Hours of work

Monday to Friday (08:00am to 17.00pm)

Key duties & Responsibilities:
 

  • The role involves all aspects of Contract support and Helpdesk duties including planning works.
  • Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
  • Check and maintain FM Helpdesk Inbox
  • Schedule reactive and help desk call outs.
  • To review jobs received during the working day and allocate accordingly to Engineers.
  • Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
  • Support the Office & Contract Managers in the administration & delivery of departmental objectives
  • Attending to queries should they arise
  • General administration support
  • Raising Corrective maintenance tasks following on from PPM completed tasks
  • Organisation of day-to-day work to ensure that all key tasks are fulfilled
  • Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
  • To work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communications

Requirements:
 

  • Previous Facilities & Maintenance Helpdesk experience would be ideal
  • Excellent and professional telephone manner
  • Excellent customer service skills
  • Time Management
  • The capacity to think ahead, plan and prioritise own workload
  • The ability to work under pressure and meet deadlines
  • Computer literacy
  • The ability to work as part of a team
  • Work safely in accordance with the company's current health and safety policy and procedures.
  • A positive approach, with the determination to succeed
Benefits:

  • Private healthcare
  • Birthday off plus 33 days holiday
  • Gym/Childcare vouchers
  • Salary of £24,000