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Customer Service Advisor

Customer Service Advisor-Glasgow-Up to £20,000 DOE

CBW has an excellent new opportunity for a customer service advisor to join a leading FM company.

Your main duty will be to schedule engineer visits via phone calls from customers and booking in diary slots.

You must have excellent communication skills and be willing to learn within this industry.

Below are more details on this exciting opportunity!

Key responsibilities:

  • Answering all calls in a professional manner, processing enquiries from customers, canvassers and
    outside bodies where possible and passing on to other teams where appropriate.
  • Efficiently communicating pertinent information to members of my own department and to other
    department members.
  • In conjunction with canvassers and councils/housing associations, booking customer property
    assessments.

    Confirming said assessments via phone, email, post and/or text, and rescheduling or
    cancelling appointments (when unavoidable).
  • Processing and recording post-assessment updates from surveyors by phone after property assessment
    has been carried out.
  • Maintaining database of customers, their contact, funding eligibility and property information, and their
    current status regarding property surveys.
Person specification:

  • Good and proven communication skills, working at all levels with people from different backgrounds.
  • Ability to work alone, as part of a team or in conjunction with other departments, as required.
  • Ability to work with appropriate software e.g.

    Microsoft Office applications.
  • Administrative skills.
  • Organisation and problem-solving skills.
  • Ability to learn from experience.
  • Ability to identify gaps in knowledge/training and consult with team manager in order to remedy any
    deficiencies.
  • Ability to make outgoing calls and answer incoming calls under pressure in an efficient and professional
    manner.
In return:



  • Salary up to £20,000 DOE
  • 28 days holiday
  • Great career progression opportunities