Temp Helpdesk Administrator

Temp Helpdesk Administrator-Manchester-£14 PA

CBW has a new opportunity for an experienced Helpdesk Admin to join a leading FM company on a temporary basis.

You must have relevant admin experience and be from a Facilities Management background.

Below are more details on this unique opportunity:

Shift pattern/Rate:

Start ASAP lasting until the middle of December 

Monday-Friday 8-5

Rate of £14 PA

Key responsibilities:

  • Dealing with day to day enquiries from OGS team and multiple Clients
  • Responsible for client facing Help Desk
  • Producing various reports for OGS and the client
  • Working closely with the contract support by ensuring the following responsibilities are carried out in a timely fashion
  • Raising Work Orders for new jobs / contracts / quotes
  • Raising Purchase Orders and placing call outs to sub-contractors Ensuring all client files are maintained accurately and kept up-to-date
  • Processing tasksheets daily
  • Logging holiday, sickness for team engineers
  • Day to day admin including photocopying, filing etc.
  • Cover holidays, sickness & lunch for other admin team staff
  • Annual archiving of site files
  • Positively respond to both our internal and external customers through effective communication and personal accessibility, while optimizing contract performance.
  • Ensuring that all documentation is received from Sub-contractors with regards to Health & Safety and Company Legislation
  • Check for overnight callouts & respond accordingly
  • Ensuring WIP (work in progress) is up-to-date at all times
  • Maintaining of the site sub-contractor records and Log Book System 
  • Produce statistical reports on a weekly and monthly basis
  • Ownership of all tasks through to completion.
  • Raising reactive jobs and allocating PPMS using Concept Evolution system
  • Keep Opti-MIS updated with ALL required documentation.
  • Uploading sub-contractor service sheets on to Opt-Mis system
  • Answering telephone to internal customers
  • Taking meeting minutes
  • Booking internal meeting rooms
  • Confident communication with the client, OGS team and engineers including telephone, email, radio and face to face

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