Mediation Caseworker (hybrid working)

As a mediation caseworker you will be part of an award winning service and provide a highly professional and efficient case work service to support the effective day–to-day running of the Mediation Service, including:

Managing referrals and a caseload
Regular communication with mediation participants and other service users
Recording case progress using our case management system
Mediation administration
Diary management
Team working

You will be speaking with service users and colleagues at decision making / operational level in- and outside of the organisation:

Parents/carers and young people
Commissioners and Partners, especially Local Authority officers
Education providers
SENDIASS
Health, social care and other professionals

You will be organising all aspects of Mediation Meetings and liaise with all required parties within statutory timescales.

Tasks include:

Sending emails to mediation participants
Preparing mediation documents
Issuing of certificates
Putting accurate information on the case management system and action tasks promptly
Producing information for higher grades when required
Undertaking any other duties within scope of post as required

Please note this is a hybrid role and attendance in the office for training and for regular meetings




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