Asia Customer Services Representative

Asia Customer Services Representative | Online Gaming | Gibraltar



SRGEurope have been appointed to recruit a capable Asia Customer Services Representative.

The role needs to develop a culture of customer satisfaction through chat and email.

In the meantime, works in a fast-paced environment to address customer issues according to company terms and conditions.



If you are an experienced Customer Services Representative then this is the opportunity for you.



What's on Offer?





  • A fantastic collaborative work environment in an excellent location.




  • Private Healthcare that begins on day one and the option to add family members.




  • A Pension Plan after successfully completing probation.




  • Free language classes and wellness coaching.




  • Discounts for several restaurants along with subsidised gym memberships.




  • A comprehensive relocation package.





What you will be doing:





  • Be able to provide first contact solution of customer issues via chat, e-mail.




  • Deal with maximum six chats at a time.




  • Be able to deliver timely and accurate response to customer queries according to QA form.




  • Be able to communicate and escalate issues to Lv3 and Shift leaders.




  • Maintain security and confidentiality of internal information.




  • Be able to assist to review documents in Thai




  • Be able to identify RG concerns via chat and email.





The Essentials:





  • Satisfactory completion of three months' probation




  • Familiarity with key back offices used by CS Team




  • Professional communication and writing skills in Thai, and additional language Chinese or English is required




  • Basic sports and casino knowledge.




  • Ability to follow the department escalation procedures




  • Awareness of License Requirements and Responsible Gaming obligations




  • Team player with a positive attitude




  • Flexibility with rota shift patterns, adapt to the needs of the business where possible





Why Gibraltar



Gibraltar is a British Overseas Territory on the edge of the Iberian Peninsula neighbouring Southern Spain.

It boasts 300 days of sunshine per year, a relaxed out of work lifestyle and is easily accessible to the rest of Europe from Gibraltar and Malaga airports.

The primary currency in Gibraltar is pounds/sterling and there are excellent English speaking schools if you are relocating with your family.

We will help you with your relocation process about which you can read here: https://www.srgeurope.com/working-in-gibraltar/relocating-to-gibraltar.


To Apply



Please click on the ‘apply' button and upload your CV and a Cover Letter or alternatively contact Emilia Niculae, Recruitment Consultant on emilia.niculae@srgeurope.com or on +350 200 69999.



Thai, Customer service, iGaming


  • Start: ASAP
  • Duration: Permanent
  • Rate: Competitive salary plus benefits
  • Location: Gibraltar
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: SRGEurope
  • Contact: Emilia Niculae
  • Tel: 0035020069999
  • Email: to view click here
  • Posted: 2022-10-21 13:16:16 -

  • View all Jobs from SRGEurope


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